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A technician has just completed a preventive maintenance on the department printer. Users are now complaining that the printer is no longer available. What should the technician do to resolve the issue?

  • Check that the printer is plugged into a power source.
  • Install a USB hub.
  • Check the vibration of the crystals.
  • Connect the printer using wireless.
  • Reset the page counter.
Explanation & Hint:

To resolve the issue of the department printer being unavailable to users after preventive maintenance, the technician should consider the following steps:

  1. Check that the Printer is Plugged into a Power Source: First, ensure that the printer is properly plugged in and turned on. Sometimes during maintenance, devices can become unplugged or powered off, and this simple check can often resolve the issue.
  2. Connect the Printer Using Wireless: If the printer is wireless-capable and was previously using a wireless connection, ensure that it is still connected to the correct Wi-Fi network. Sometimes settings may be reset or lost during maintenance.

The other suggestions are less likely to be relevant in this context:

  • Install a USB Hub: This would be useful if more USB ports are needed, but it’s unlikely to be related to the printer being unavailable to users, especially in a networked environment.
  • Check the Vibration of the Crystals: This is not a relevant step in standard printer troubleshooting or maintenance.
  • Reset the Page Counter: This is typically done for maintenance records or accounting purposes and is not related to the availability or connectivity of the printer.

Additionally, the technician should check any network connections (if it’s a network printer) to ensure the printer is properly connected to the network. Verifying the printer’s status on the network and ensuring that the correct drivers are installed and configured on user computers are also important steps. If the printer was physically moved during maintenance, checking all cable connections (Ethernet or USB, depending on the setup) is also crucial.

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A technician has just completed a preventive maintenance on the department printer. Users are now complaining that the printer is no longer available. What should the technician do to resolve the issue?

  • Check that the printer is plugged into a power source.
  • Update the OS.
  • Check the vibration of the crystals.
  • Install a USB hub.
  • Reset the page counter.
Explanation & Hint:

To resolve the issue of the department printer being unavailable to users after preventive maintenance, the technician should:

  1. Check that the Printer is Plugged into a Power Source: The first step should be to ensure that the printer is properly connected to a power source and turned on. It’s not uncommon for devices to be accidentally unplugged or powered off during maintenance.
  2. Update the OS: While not the most immediate step for a printer issue, ensuring that the operating system on the server or computers connecting to the printer is up to date can sometimes resolve compatibility or driver-related issues. However, this is more of a secondary step after checking physical connections and power.

The other suggestions are unlikely to address the issue:

  • Check the Vibration of the Crystals: This is not a relevant or recognized method in standard printer troubleshooting or maintenance.
  • Install a USB Hub: Installing a USB hub would be beneficial if additional USB ports are needed, but this doesn’t directly relate to a network printer being unavailable post-maintenance.
  • Reset the Page Counter: This is typically done for maintenance records or accounting purposes and would not affect the availability or connectivity of the printer.

Additionally, the technician should check network connections if it’s a network printer, ensure the printer is correctly connected to the network, and that any required printer services are running. Verifying the printer’s status in the printer settings on user computers and ensuring the printer is set as the default printer might also help. If the printer is shared through a server, checking the server’s printer sharing settings is also important.

For more Questions and Answers:

ITE 8 | IT Essentials 8 – IT Essentials A+ 220-1101 Certification Practice Exam Answers Full 100%