An employee reports that the antivirus software cannot obtain updates. The support technician notices that the license for the software has expired. The technician adds a new license to the software and completes the update service. What should the technician do next?

Last Updated on March 2, 2021 by Admin

An employee reports that the antivirus software cannot obtain updates. The support technician notices that the license for the software has expired. The technician adds a new license to the software and completes the update service. What should the technician do next?

  • Record the new license number in the log.
  • Download advanced antivirus software from another vendor.
  • Run a full virus scan on the computer.
  • Review the Event Viewer for the date and time that the last software update was performed.
    Explanation:

    After the repairs have been completed, continue the troubleshooting process by verifying full system functionality and implementing any needed preventive measures.

 

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