An employee reports that the antivirus software cannot obtain updates. The support technician notices that the license for the software has expired. The technician adds a new license to the software and completes the update service. What should the technician do next?

  • Record the new license number in the log.
  • Download advanced antivirus software from another vendor.
  • Run a full virus scan on the computer.
  • Review the Event Viewer for the date and time that the last software update was performed.
    Explanation:

    After the repairs have been completed, continue the troubleshooting process by verifying full system functionality and implementing any needed preventive measures.