An on-site IT technician finished the removal of malware from a customer computer and installed new virus protection software. An hour after the technician left the site, the customer called the help desk to report that a critical web-based application was no longer functioning properly. Which step in the troubleshooting process did the IT technician fail to properly complete?

Last Updated on March 11, 2021 by Admin

An on-site IT technician finished the removal of malware from a customer computer and installed new virus protection software. An hour after the technician left the site, the customer called the help desk to report that a critical web-based application was no longer functioning properly. Which step in the troubleshooting process did the IT technician fail to properly complete?

  • Document findings and actions.
  • Identify the problem.
  • Verify full system functionality.
  • Test the theory of probable cause.
  • Establish a plan of action.
0 0 vote
Article Rating
Subscribe
Notify of
guest
0 Comments
Inline Feedbacks
View all comments