Which three wireless router settings should be disabled as a security best practice? (Choose three.) UPnP support MAC address filtering parental controls WPS auto configuration 802.11i authentication SSID broadcast
An employee wants to keep a local backup of iPhone data on a Windows laptop. What type of software does the employee need on the laptop to create this backup?…
An on-site IT technician is attempting to resolve an issue with application performance on a customer laptop. The technician backs up the customer data and then replaces the memory in…
Why would a lawyer need to use the tracert command? to display a list of the near-side router interfaces between the source device and the destination device to verify activity…
What are two examples of displaying professional communication skills while talking to a customer? (Choose two.) asking customers to paraphrase their explanations the use of active listening, with occasional interjections…
What is the correct way to conduct a telephone call to troubleshoot a computer problem? Maintain professional behavior at all times. Explain each step to help the customer understand the…
What category of technician uses remote access software to update a computer belonging to a customer? level two technicians field technicians bench technicians level one technicians Answers Explanation & Hints:…
A supervisor received a complaint that one of the technicians was rude and disrespectful. Which action by the technician most likely caused the customer to complain? The technician occasionally confirmed…
In which situation would it be appropriate for a technician to back up personal and confidential data from a computer belonging to a customer? if the customer forgets to sign…
A customer is upset and wants to speak to a specific technician to resolve a problem immediately. The requested technician is away from the office for the next hour. What…
Once a technician understands a customer complaint, it is common to ask closed-ended questions. Which question is a close-ended one? What error messages were displayed when the error occurred? Is…
Which situation would require that a support desk call be given the highest priority? Some computers cannot log in to the network. A couple of computers have operating system errors.…
What approach should a technician take when receiving a call from a stressed customer? Ask the customer to telephone back when the customer is feeling less stressed. Ask the customer…
Which programming language utilizes scripts that are interpreted and executed line by line when the script is run? C# Java PowerShell C++ Answers Explanation & Hints: Scripting languages are different…
What action should a technician avoid when dealing with a talkative customer? giving the customer a full minute to talk asking closed-ended questions to regain control of the conversation stepping…
What two roles or tasks are associated with the level one technician? (Choose two.) gathering customer information to initiate a work order gathering diagnostic information from a customer computer escalating…
A programmer is building a script in order to calculate the corporate bank account balance within two decimal places. Which data type would be used in the script to represent…
A programmer uses an operator to compare two variable values within a program. The variable A is assigned a value of 5 and the valuable B is assigned a value…
What is considered ethical behavior by a technician when communicating with a customer? It is normal to send chain emails to customers. A technician can send mass emails to customers.…
A corporate employee has recently taken the mandated security awareness training and is wanting to use the correct security term. Which issue can occur when browsing the internet and is…