An employee reports that the output of a workstation display is distorted. The technician checks the manufacturer website and downloads the latest version of the video driver. After the video…
What is the purpose of documenting the information that is obtained from the customer in the work order? to keep track of parts that are ordered to use the information…
A helpdesk technician takes a call, "Good morning, this is the helpdesk. My name is Greg. How may I help you today?" The frantic caller states, "My computer will not…
A specific computer has an issue that could not be resolved by the help desk technician. The on-site technician finds that Windows updates have been disabled. The technician re-enables the…
A computer technician performed a number of actions to correct a problem. Some actions did not solve the problem, but eventually a solution was found. What should be documented? everything…
An employee reports that each time a workstation is started it locks up after about 5 minutes of use. What is the most likely cause of the problem? The hard…
During what step in the troubleshooting process does the technician demonstrate to the customer how the solution corrected the problem? Verify full system functionality. Establish a plan of action to…
What should a technician do before beginning any troubleshooting steps on a customer computer? Perform a data backup. Document the findings. Identify the problem. Establish a plan of action. Explanation:…
If a technician is unable to create a backup of data on a customer computer, what three pieces of information should the technician include on the liability release form signed…
When troubleshooting a computer, where can a technician find updated information about errors caused by the system, the user, or the software? Event Viewer Device Manager the BIOS vendor diagnostic…
What component is most suspect if a burning electronics smell is evident? CPU hard drive RAM module power supply Explanation: A burning electronics smell is often detected when a power…
During the troubleshooting of a PC that will not boot, it is suspected that the problem is with the RAM modules. The RAM modules are removed and put into another…
A user has noticed that the hard drive LED on the front of the computer has stopped working. However, the computer seems to be functioning normally. What is the most…
A technician is troubleshooting a 4-year-old computer that takes a long time to boot, and identifies that the BIOS rediscovers all the hardware at every boot. What action would fix…
A web designer installed the latest video editing software and now notices that when the application loads, it responds slowly. Also the hard disk LED is constantly flashing when the…
A technician is selecting a PC that will be used by an employee who wants to share a keyboard and mouse among three devices. What is a major consideration that…
A technician is selecting a server that will be used by a cloud provider to provide fault tolerance for large quantities of stored data. What is a major consideration that…
A technician is selecting a server that will be used by a cloud provider for data storage. What is a major consideration that needs to be taken into account? multiple…
A technician is selecting a laptop that will be used by a teleworker for connecting to the internet while traveling anywhere. What is a major consideration that needs to be…
A technician is selecting a PC that will be used by a songwriter to mix tracks. What is a major consideration that needs to be taken into account? specialized audio…