A manager reports that unusual things are happening on a Windows computer. The technician determines that malware is the culprit. What can the technician do to remove stubborn malware? Ensure…
A user complains that user files cannot be synced with the network file server while the user is traveling out of the office. The user had access to the internet…
Which condition is required when planning to install Windows on a GPT disk? The computer must be UEFI-based. Only one primary partition can contain an OS. The maximum partition size…
A technician uses Microsoft Deployment Image Servicing and Management (DISM) tool to create a Windows image file on one of the workstations running Windows 10. When the technician tries to…
A technician wishes to prepare the computers in the network for disaster recovery. The network consists of a variety of desktops and laptops from different vendors. All the computers are…
A user calls the help desk to report that a mobile device exhibits very slow performance. What could cause this problem? The touchscreen is not calibrated. An app is not…
Which built-in tool is available on a Mac OS X machine to perform disk backups? Disk Utility Deja Dup Finder Time Machine Explanation: Time Machine is an automatic backup utility…
Why is a full format more beneficial than a quick format when preparing for a clean OS installation? A full format is the only method of installing Windows 8.1 on…
Which type of security threat can be transferred through email and is used to gain sensitive information by recording the keystrokes of the email recipient? adware Trojan worm virus grayware…
A user downloads a widget onto his Android phone but is puzzled to see that when the widget is touched an app is launched. What is a possible cause? The…
Which three components are used to assign file and directory permissions in Linux systems? (Choose three.) root group owner all users super group admin group Explanation: In Linux, file and…
The CIO wants to secure data on company laptops by implementing file encryption. The technician determines the best method is to encrypt each hard drive using Windows BitLocker. Which two…
What are three features of GPS on mobile devices? (Choose three.) phone number lookup navigation specialized search results device tracking remote wipe gas mileage calculations Explanation: Navigation, specialized search results,…
Which two tools are available to transfer user data and settings from an old Windows computer to a Windows operating system on a new computer? (Choose two.) Windows Easy Transfer…
A technician suspects that a security issue is causing problems with a computer. What two actions could be performed to test theories of probable cause when troubleshooting the PC? (Choose…
When responding to a call from a customer who is experiencing problems with a computer, the technician notices that a number of system files on the computer have been renamed.…
Which change management process component is concerned with the business processes that are affected by changes? assessment approval implementation identification Explanation: There are several change management process components that help…
What are two probable causes of a user unable to access local resources such as file shares or printers on a wired network? (Choose two.) bad cabling DNS name resolution…
A technician is troubleshooting a server that displays the error message "RAID not found" after a power outage over the weekend. What is a possible cause for this? The BIOS…
Which statement describes a feature of SDRAM? It requires constant power to function. Its connector always has 240 pins. It can process overlapping instructions in parallel. It is able to…