IT Essentials 7 – IT Essentials A+ 220-1001 Certification Practice Exam Answers

Last Updated on June 14, 2021 by InfraExam

IT Essentials 7 – IT Essentials A+ 220-1001 Certification Practice Exam Answers 2020 Correct 100%

Cisco Netacad ITE v7 – IT Essentials (Version 7.00) – IT Essentials A+ 220-1001 Certification Practice Exam Answers 2020 2021

1. What characteristic best describes a touch screen?

   • an input device that recognizes touch and pressure as instructions
   • an output device used to present information from a laptop onto a screen
   • an output device that uses LED, LCD, or OLED technology
   • a head-mounted device that provides head-motion and eye-tracking sensors and displays three-dimensional images

2. What characteristic best describes a projector?

   • an output device used to present information from a laptop onto a screen
   • an output device that uses LED, LCD, or OLED technology
   • a head-mounted device that provides head-motion and eye-tracking sensors and displays three-dimensional images
   • an input device often used to provide secure access to locations or devices by using voice, facial, or fingerprint recognition

3. What characteristic best describes a stylus?

   • a pen-like tool that allows input by touching the surface of the screen
   • an input device that digitizes an image by placing the document on a flat glass surface and scanning from underneath
   • an input device for playing games and flight simulation applications
   • a device that allows the use of one set of keyboard, mouse, and monitor to control multiple computers

4. What characteristic best describes an AR headset?

   • a head-mounted device that superimposes images and audio over a real world image and can provide users immediate access to information about their real surroundings
   • an input device that digitizes an image by placing the document on a flat glass surface and scanning from underneath
   • an input device for playing games and flight simulation applications
   • a device that allows the use of one set of keyboard, mouse, and monitor to control multiple computers

5. What characteristic best describes a signature pad?

   • an input device that provides verification of package delivery by digitizing a written name
   • an input device that digitizes an image by placing the document on a flat glass surface and scanning from underneath
   • an input device for playing games and flight simulation applications
   • a device that allows the use of one set of keyboard, mouse, and monitor to control multiple computers

6. What characteristic best describes a magstripe reader?

   • an input device that reads encoded information from the back of plastic cards
   • an input device that digitizes an image by placing the document on a flat glass surface and scanning from underneath
   • an input device for playing games and flight simulation applications
   • a device that allows the use of one set of keyboard, mouse, and monitor to control multiple computers

7. What characteristic best describes a barcode scanner?

   • an input device that reads barcodes affixed to most retail products
   • an input device that digitizes an image by placing the document on a flat glass surface and scanning from underneath
   • an input device for playing games and flight simulation applications
   • a device that allows the use of one set of keyboard, mouse, and monitor to control multiple computers

8. What characteristic best describes a keyboard?

   • the first type of input device used for creating documents and emails
   • an input device for playing games and flight simulation applications
   • a device that allows the use of one set of keyboard, mouse, and monitor to control multiple computers
   • an input device that recognizes touch and pressure as instructions

9. What characteristic best describes an NFC device?

   • an input device allowing users to pay for a product by tapping their credit card or smartphone on another device
   • an input device that reads barcodes affixed to most retail products
   • an input device that reads encoded information from the back of plastic cards
   • a pen-like tool that allows input by touching the surface of the screen

10. What characteristic best describes a mouse?

    • the first type of input device used to navigate the graphical user interface
    • an input device allowing users to pay for a product by tapping their credit card or smartphone on another device
    • an input device that reads barcodes affixed to most retail products
    • an input device that reads encoded information from the back of plastic cards

11. A technician is building a thick client workstation that would be used to run a database and wants to ensure the best protection against errors. What type of memory would be best suited for this?

    • ECC
    • RDRAM
    • DDR3
    • DDR2

12. A user has just upgraded a gaming system with 8GB of DDR3 800 MHz RAM and still finds that the system lags during gameplay. The system has a high end graphics card, liquid cooling, and a 7,200 rpm EIDE drive. What can the user do to improve system performance?

    • Change the voltage setting for the RAM.
    • Replace the EIDE drive with an SSD.
    • Replace the liquid cooling system with a high speed ball bearing fan cooling system.
    • Add two more case fans.

13. A network administrator would like to use one keyboard, mouse, and display to monitor and control multiple servers in the server room. Which device should the administrator purchase to accomplish this?

    • joystick
    • digitizer
    • KVM switch
    • VR headset

14. A user wants to purchase a monitor that will be light, consume the least amount of power, and provide deep dark levels in the display. Which display type would best meet these requirements?

    • plasma
    • LCD
    • LED
    • OLED

15. An art appreciation college professor wants to apply for a technology grant to allow students to have a virtual tour of the Louvre Museum in Paris, France. Which mobile technology should the professor request to accomplish this goal?

    • e-reader
    • GPS
    • smart watch
    • VR headset

16. Refer to the exhibit. Match the letter found in the exhibit with the description. (Not all options are used.)

    

    

17. Which sequence of steps is required to correctly install a heat sink and fan assembly onto a CPU in a desktop PC?

    • 1. Apply a small amount of thermal compound to the CPU.
      2. Align the heat sink and fan assembly retainers with the holes on the motherboard.
      3. Place the fan and heat sink assembly onto the CPU socket.
      4. Tighten the fan and heat sink assembly retainers to secure the assembly in place.
      5. Connect the assembly power cable to the CPU fan connector on the motherboard.
    • 1. Connect the assembly power cable to the CPU fan connector on the motherboard.
      2. Align the heat sink and fan assembly retainers with the holes on the motherboard.
      3. Place the fan and heat sink assembly onto the CPU socket.
      4. Tighten the fan and heat sink assembly retainers to secure the assembly in place.
      5. Place the correctly aligned CPU gently into the socket.
    • 1. Place the correctly aligned CPU gently into the socket.
      2. Align the heat sink and fan assembly retainers with the holes on the motherboard.
      3. Place the fan and heat sink assembly onto the CPU socket.
      4. Tighten the fan and heat sink assembly retainers to secure the assembly in place.
      5. Connect the assembly power cable to the CPU fan connector on the motherboard.
    • 1. Apply a small amount of thermal compound to the CPU.
      2. Align the heat sink and fan assembly retainers with the holes on the motherboard.
      3. Place the correctly aligned CPU gently into the socket.
      4. Tighten the fan and heat sink assembly retainers to secure the assembly in place.
      5. Connect the assembly power cable to the CPU fan connector on the motherboard.

18. Refer to the exhibit. Match the type of expansion slot to the letter shown in the graphic. (Not all options are used.)

    

    

19. Which connector would be used for a laptop external hard drive?

    • DVI
    • eSATA
    • PATA
    • SATA
    • S/PDIF

20. A technician needs to install a new power supply in a PC that has one IDE optical drive, one SATA hard drive, and one PCIe graphics adapter that requires additional power. How many unique power connectors will the power supply require in order to connect to these devices?

    • 2
    • 3
    • 4
    • 5

21. Which three PC desktop functions are typically provided on the front panel and must be connected to the motherboard? (Choose three.)

    • network activity light
    • PC power button
    • drive activity light
    • USB connectors
    • CPU temperature indicator
    • audio power button

22. Which statement is correct about applying firmware updates?

    • Firmware updates are sometimes irreversible.
    • It is possible to use the Roll Back feature to reverse the change.
    • The firmware updates can be installed automatically using the Windows Service Pack utility.
    • Firmware updates should not be included as part of the preventive maintenance program.

23. Which RAID level allows for extension of a dynamic volume without any redundancy?

    • 0
    • 1
    • 2
    • 3
    • 4
    • 5

24. A computer technician has recommended a data storage system that combines data striping and parity. The user has a limited budget and is prepared to forego performance to implement this system. Which RAID system would meet these requirements?

    • RAID 0
    • RAID 1
    • RAID 5
    • RAID 0+1

25. A user has a computer with a single hard drive and a RAID adapter installed. Which additional component is necessary to complete the RAID installation?

    • a USB connection
    • a floppy disk drive
    • one or more additional hard drives
    • a DVD drive

26. A user is connecting a home entertainment system and wants to use one cable to carry all the digital video and audio signals from the source device to the LCD TV. What type of cable should the user use?

    • DVI-D
    • HDMI
    • VGA
    • S-Video

27. A user has connected a USB 3.0 device to a computer using a 3 ft (1m) USB 3.0 cable. However, instead of an expected data transfer rate of up to 5 Gb/s, the user notes a data transfer rate of no more than 450 Mb/s. What is the most probable reason for this lower than expected data transfer rate?

    • The device was connected to a USB 2.0 port on the computer.
    • The cable used exceeds the maximum length that allows USB 3.0 to transfer data at 5Gb/s.
    • The device was connected to a USB 1.1 port on the computer.
    • The USB 3.0 cable is faulty.

28. What transfers heat away from the processor first?

    • cooling fins
    • thermal compound
    • CPU fan
    • case fans

29. Which design specification criterion is most important when designing a computer that will be a thin client whose applications are accessed from a remote virtual server?

    • amount of RAM
    • amount of local hard drive storage
    • number of processor cores
    • speed of network card

30. A technician is building a workstation that will be used for virtualization. Which two components would the technician use? (Choose two.)

    • dual monitors
    • high-end graphics card
    • liquid cooling
    • maximum amount of RAM
    • multicore processors

31. A small company is setting up a new remote satellite office. Employees in the remote office need to access network resources from the main office of the company. An IT manager is deciding whether to deploy thin or thick clients at the remote office. What is the key technical factor to be considered?

    • network sharing requirements
    • RAID level required
    • requirements for the display screens between thin and thick clients
    • internet connection bandwidth between the main and remote office

32. Which three components would a technician use in building a CAD workstation? (Choose three.)

    • SSD
    • maximum RAM
    • specialized graphics card
    • TV Tuner card
    • high-end sound card
    • Windows 7 Home edition

33. A customer asks for a solution to a printer problem that is beyond the knowledge level of the technician. What should the technician do?

    • Try to fix the problem anyway.
    • Tell the customer to call the printer manufacturer to fix the problem.
    • Gather as much informatio​n as possible and escalate the problem.
    • Ask the customer to call again when another technician can provide a solution to the problem.

34. After consulting the manufacturer manuals, a technician applies a series of recommended solutions that resolve a problem with a workstation computer. What is the next step in the troubleshooting process that the technician should perform?

    • Verify the solution and confirm full system functionality.
    • Document the findings, actions, and outcomes.
    • Test the theory of probable cause.
    • Determine the next steps to resolve the problem.

35. After questioning a user about the problems being experienced with a PC operating system, the support technician suspects that a recent service pack installation has failed. Which step of the troubleshooting process has the technician just concluded?

    • Test the theory to determine the cause of the problem.
    • Establish a plan of action to resolve the problem.
    • Establish a theory of probable cause.
    • Document findings, actions, and outcomes.

36. A computer locks up frequently, and no error message can be seen on screen. The problem occurs every time the user attempts to restart the computer. What is the most likely reason for this problem?

    • The index service is not running.
    • The power supply has failed.
    • A startup file has become corrupted.
    • The CPU is overheating.

37. A technician suspects that a power supply is faulty. How can it be checked?

    • by checking the temperature of the power supply
    • by using a multimeter
    • by taking apart the power supply
    • by powering up the PC after disconnecting each connector in turn

38. What are two possible causes of a computer running slowly? (Choose two.)

    • The hard drive has been partitioned.
    • The computer is overheating.
    • The CPU has been overclocked.
    • The RAM is not compatible with the motherboard.
    • Not enough RAM is installed in the system.

39. Which type of network consists of several geographically dispersed networks that cover a large area?

    • LAN
    • WAN
    • PAN
    • SAN

40. A user is setting up a home wireless network. Which type of device must the user have in order to establish the wireless network and provide access to the internet for multiple home devices?

    • hub
    • wireless router
    • switch
    • patch panel

41. A customer who travels frequently wants to know which technology is the most suitable for being connected to the corporate network at all times at low cost. Which network technology would a network administrator recommend?

    • satellite
    • ISDN
    • cellular
    • microwave

42. Which device converts digital signals to analog signals and vice versa?

    • hub
    • switch
    • modem
    • router

43. A tourist is traveling through the countryside and needs to connect to the internet from a laptop. However, the laptop only has Wi-Fi and Ethernet connections. The tourist has a smartphone with 3G/4G connectivity. What can the tourist do to allow the laptop to connect to the internet?

    • Enable tethering and create a hotspot.
    • Use an Ethernet cable to connect the smartphone to the laptop.
    • Use the smartphone to access web pages and then pass the web pages to the laptop.
    • Use the smartphone to access the internet through a satellite connection and then share that connection with the laptop.

44. Match the port number or numbers to the protocol. (Not all options are used.)

    

45. Which protocol automates assignment of IP addresses on a network, and which port number does it use? (Choose two.)

    • DHCP
    • DNS
    • SMB
    • 53
    • 67
    • 80

46. A technician wants to use Remote Desktop to configure another PC. Which firewall port on the remote PC should be open in order for Remote Desktop to work?

    • 23
    • 115
    • 443
    • 3389

47. A network administrator is setting up the wireless network in a small office. The administrator wants to choose a wireless protocol standard that takes advantage of 5 GHz throughput but is also compatible with a few existing devices that operate at 2.4 GHz. Which wireless standard should the administrator deploy?

    • 802.11a
    • 802.11b
    • 802.11g
    • 802.11n
    • 802.11ac

48. A network administrator is setting up a device for two objectives. The first objective is to store frequently visited web content on the device so that the local users can access the content quickly. Another objective is to achieve a certain level of network security by hiding the internal IP addresses. Which device should the administrator set up?

    • firewall
    • web server
    • proxy server
    • authentication server

49. A small company is setting up a web server to promote products on the internet. The company network administrator is searching for an online service that can provide the domain name and name resolution services. Which type of online service can provide such functions to the company?

    • web service
    • DHCP service
    • proxy service
    • DNS service

50. Which networking device transmits data to all ports regardless of the destination address?

    • router
    • switch
    • hub
    • firewall

51. Which device will prevent data from flooding out of every port with the exception of broadcast traffic and traffic to unknown destination addresses?

    • modem
    • hub
    • router
    • switch

52. What are plenum rated cables used for?

    • for cables that are used between buildings
    • for cables that are installed inside the floors and ceilings of buildings
    • for cables that are used to connect workstations to wall sockets
    • for cables that are used to connect computers back-to-back

53. Which tool is more commonly used to check the wire mapping on a Category 5e UTP cable once it is terminated on both ends?

    • cable tester
    • tone probe
    • multimeter
    • osciloscope

54. A technician is troubleshooting a PC unable to connect to the network. What command should be issued to check the IP address of the device?

    • tracert
    • ping
    • nslookup
    • ipconfig

55. Which feature will assign a computer an IP address even if there is no working DHCP server in the network?

    • DNS
    • ARP
    • WINS
    • APIPA

56. When a wireless network in a small office is being set up, which type of IP addressing is typically used on the networked devices?

    • public
    • private
    • network
    • wireless

57. In setting up a small office network, the network administrator decides to assign private IP addresses dynamically to workstations and mobile devices. Which feature must be enabled on the company router in order for office devices to access the internet?

    • QoS
    • NAT
    • UPnP
    • MAC filtering

58. A company is deploying a wireless network in the distribution facility in a Boston suburb. The warehouse is quite large and it requires multiple access points to be used. Because some of the company devices still operate at 2.4GHz, the network administrator decides to deploy the 802.11g standard. Which channel assignments on the multiple access points will make sure that the wireless channels are not overlapping?

    • channels 1, 5, and 9
    • channels 2, 6, and 10
    • channels 1, 6, and 11
    • channels 1, 7, and 13

59. A support desk technician is asking a customer a series of questions about a problem connecting to the network. Which step of the troubleshooting process is the technician applying?

    • Identify the problem.
    • Establish a theory of probable cause.
    • Establish a plan of action to resolve the problem.
    • Test the theory to determine cause.

60. A new computer workstation has been installed in a small office. The user of the workstation can print a document using a network printer on the LAN, but cannot access the Internet. What is a possible cause of the problem?

    • The TCP/IP stack is not functional.
    • The gateway IP address is misconfigured.
    • The DHCP server IP address is misconfigured.
    • The workstation is configured with a static IP address.

61. What is a result when the DHCP servers are not operational in a network?

    • Workstations are assigned with the IP address 0.0.0.0.
    • Workstations are assigned with the IP address 127.0.0.1.
    • Workstations are assigned with IP addresses in the 10.0.0.0/8 network.
    • Workstations are assigned with IP addresses in the 169.254.0.0/16 network.

62. A user complains to a technician that none of the apps that use a GPS are working properly. What should the technician do first if the GPS function is suspect?

    • Replace the gyroscope.
    • Calibrate the gyroscope.
    • Replace the GPS antenna.
    • Ensure the Location setting is enabled.

63. A teenager has asked the grandparents for a specific type of mobile technology. The grandparents do not remember the specific name of the device, but remember that the teenager wants to receive a cell phone call on it. Which technology is likely to be the one the teenager wants?

    • e-reader
    • GPS
    • smart watch
    • VR headset

64. What are the two widths of internal hard drives in laptops? (Choose two.)

    • 1.8 inches
    • 2.5 inches
    • 3.5 inches
    • 5.25 inches
    • 3.8 inches

65. Where is the integrated Wi-Fi antenna typically located in a laptop?

    • on the keyboard
    • on the system board
    • integrated into the wireless card
    • above the screen

66. Because of limited space on a laptop keyboard, some keys have a dual-purpose. What are these keys called?

    • control keys
    • alternate keys
    • special purpose keys
    • function keys

67. On a laptop keyboard, which three functions can typically be accessed through the use of special function keys? (Choose three.)

    • volume settings
    • wireless functionality
    • display brightness
    • Windows Start menu
    • Task Manager
    • Control Panels

68. Which three components can a docking station make available to a laptop that a port replicator does not? (Choose three.)

    • PS/2 ports
    • additional hard drive
    • additional optical drive
    • USB ports
    • PCI cards
    • networking ports

69. Which laptop component is required to be replaced or upgraded by a technician rather than by a computer user?

    • inverter
    • RAM
    • hard drive
    • battery

70. For mobile devices, what are two advantages of using flash memory storage technology that is the equivalent of solid state drives? (Choose two.)

    • light weight components
    • power efficiency
    • ease of upgrading
    • high capacity
    • flash memory storage is field-serviceable

71. A teenager is using a remote control unit to control a TV set. Which wireless technology is most likely being used?

    • IR
    • NFC
    • hotspot
    • Bluetooth

72. Which two mobile device components are field replaceable? (Choose two.)

    • touch screen
    • SIM card
    • internal SSD
    • battery
    • accelerometer sensors

73. Which two methods are used to directly connect mobile devices such as tablets and smartphones to a data network? (Choose two.)

    • WiMax
    • cellular communications
    • Bluetooth
    • wired Ethernet
    • Wi-Fi

74. A computer technician has successfully returned a laptop to full operation and verified system functionality. Actions the technician performed included modifying the registry and applying patches to the operating systems. What is the next step in the troubleshooting process that the technician should do?

    • Reboot the computer.
    • Document the solution.
    • Consult manufacturer manuals and repair logs.
    • Re-attach and test all peripherals.

75. A user notices that there is intermittent wireless connectivity on a laptop that is running a wireless PCI Express Micro card using the wireless 802.11n standard. What should the user do to fix the problem?

    • Replace the PCI Express Micro card with a Mini-PCIe card.
    • Replace the PCI Express Micro card with a Mini-PCI card.
    • Move the laptop to a new location.
    • Replace the OS on the laptop.

76. A technician connects a new LCD monitor for the first time and finds the display very pixilated. What is a possible solution to this problem?

    • Set the screen to native resolution.
    • Change the monitor video connector from DVI to HDMI.
    • Power cycle the monitor.
    • Set the screen resolution to VGA.

77. A sales representative returns to the office and connects the laptop to an external display device. The display device is powered on, but the laptop image is not showing on the display device. What are two things that should be checked? (Choose two.)

    • The laptop is not in sleep mode.
    • The video cable is firmly connected.
    • The screen refresh rate is set correctly.
    • The LCD backlight is properly adjusted.
    • The laptop is sending the video signal to the external device.

78. Which mode would be best suited for a laptop that is displaying oversized images and icons?

    • native
    • XGA
    • VGA
    • SVGA

79. A user complains that the image on a laptop looks dull and pale. What is the most likely cause of the problem?

    • The screen refresh rate is set incorrectly.
    • The display properties are set incorrectly.
    • The inverter is damaged or malfunctioning.
    • The LCD backlight is not properly adjusted.

80. A user complains that the laptop display is flickering. Which two problems could cause this situation? (Choose two.)

    • The track pad is dirty.
    • Power to the pixels has been cutoff.
    • The screen refresh rate is set incorrectly.
    • The inverter is damaged or malfunctioning.
    • The LCD backlight is not properly adjusted.

81. There is a shared laptop in the conference room of a company. One day an employee turns on the laptop to prepare for joining a videoconference. However, the image on the laptop display is pixilated. What should the user do first to correct the problem?

    • Calibrate the LCD backlight.
    • Adjust the screen refresh rate.
    • Set the display to native resolution.
    • Set the display to the lowest resolution.

82. What process takes place in a laser printer after the drum is conditioned for the new latent image?

    • charging
    • exposing
    • developing
    • fusing
    • transferring

83. What type of printer requires the ribbon to be changed when producing faded and light characters?

    • inkjet
    • impact
    • laser
    • thermal

84. What is an advantage of using a printer that is connected to a hardware print server compared with a computer-shared printer?

    • A computer that shares a printer always allows for faster printing of documents.
    • A hardware print server is always available to all users.
    • A computer that shares a printer always prioritizes the printing tasks.
    • A hardware print server will have more memory to store the print job than a computer will have that shares a printer.

85. A technician wants to allow many computers to print to the same printer, but does not want to affect the performance of the computers. What will the technician do to achieve this?

    • Use a software print server.
    • Use a computer-shared printer.
    • Use a hardware print server.
    • Install a second printer.

86. A user is reporting that an inkjet printer is printing colors different from what the printer should be printing. The printer has separate cartridges for each color and the user changed the cyan cartridge recently. What is the action that could fix the problem?

    • Perform a printer head cleaning.
    • Check for loose printer cables.
    • Use a different type of paper.
    • Purchase a maintenance kit.

87. Which two field replaceable units could be found in a laser printer maintenance kit? (Choose two.)

    • fuser assembly
    • pickup rollers
    • power supply
    • paper trays
    • drum
    • toner cartridge

88. What is best used to clean the heating element on a thermal printer?

    • mild solvent
    • soap foam
    • isopropyl alcohol
    • distilled water

89. A user reports that a computer is unable to print on an inkjet printer. The technician has determined that there is no paper in the paper bin. What is the next step in the troubleshooting process?

    • Establish a plan of action.
    • Determine the exact cause.
    • Verify system functionality.
    • Document the findings.

90. A user reports that a laser printer is printing shadow images and letters. Which part should the technician replace to correct this problem?

    • network cable
    • pick up roller
    • drum
    • fuser

91. A technician is called to work on a laser printer that prints vertical lines on every printed page. Which laser printer part should be checked first?

    • pickup rollers
    • RAM
    • toner cartridge
    • wiper blade

92. A technician is called to troubleshoot a problem where a user claims that none of the print jobs from this morning have printed. The technician sees that there is only one printer installed in the device list and it is a network printer shared with other users. What should the technician check?

    • the print queue
    • the IP address of the printer
    • the fuser assembly
    • the user rights to the printer

93. A user reports that a “Document failed to print” message appears every time the network printer is restarted. What could be a cause of the problem?

    • The fuser is faulty.
    • The IP address on the printer is statically assigned.
    • The user rights to the printer have been configured incorrectly.
    • The IP address assigned to the printer is a duplicate IP address.

94. What are two functions of hypervisors? (Choose two.)

    • to partition the hard drive to run virtual machines
    • to protect the host from malware infection from the virtual machines
    • to manage virtual machines
    • to allocate physical system resources to virtual machines
    • to share the antivirus software across the virtual machines

95. A computer technician is asked to configure a workstation with two virtual machines. What would be the purpose of the configuration?

    • to have redundancy in case of hard drive failure
    • to increase the performance of the computer
    • to have two separate operating systems running at the same time on one computer
    • to allow multiple applications, that require more RAM than is installed, to be active simultaneously

96. A computer technician creates a virtual environment. Which security measure should the technician take for the virtual machine running Windows 10, if any?

    • Each virtual machine should have antivirus software installed.
    • Because each virtual machine contains an operating system that is different from what is on the host computer, no security software is needed.
    • A hardware firewall should be placed between each virtual machine and the internet or it will be necessary to ensure that the Windows firewall is enabled on each virtual machine.
    • The virtual machine must use the same secure passwords as the host computer uses.

97. Which two minimum requirements should be met for a technician to enable Hyper-V on a Windows 10 computer? (Choose two.)

    • 4 GB RAM
    • 8 GB RAM
    • 16 GB RAM
    • 32-bit operating system
    • 32- or 64-bit operating system
    • 64-bit operating system

98. A technician is setting up a new VM. How will internet connectivity be provided to the VM?

    • through an IPsec tunnel
    • through a virtual private network
    • through a virtual NIC that connects through the host computer NIC
    • through port forwarding configuration on the firewall of the operating system used within the VM

99. Which component would be required when deploying a virtual desktop to a corporate user?

    • metered service
    • minimum of 6 GB of RAM
    • SSD
    • virtual NIC

100. What would a technician require in order to install a hypervisor on a client machine?

     • an SSD
     • multiple storage drives
     • a server housed by a cloud service provider
     • virtualization software

101. Which character of the Cloud model provides easy monitoring, controlling, reporting, and billing for both the provider and customers?

     • rapid elasticity
     • resource pooling
     • measured service
     • broad network access
     • on-demand self-service

102. A company uses cloud services and is setting up a new switch supplied by the cloud provider. Which cloud model is used by the company?

     • DaaS
     • IaaS
     • PaaS
     • SaaS

103. A company owns servers for a particular corporate application. The servers are housed in an external data center. The company has an agreement with a cloud provider to spin up additional servers for the same application during peak usage. Which cloud model is the company using?

     • community
     • hybrid
     • private
     • public

104. What is meant by a cloud service being metered?

     • The company is charged a monthly or annual fee for a specific service.
     • The company is charged based on the amount of service used.
     • The company is allowed unlimited access to a service during specific periods of time.
     • A special device is attached to the demarcation point where the service provider network ends and the company network starts.

105. A company has a few employees that are designers. The designers do not have the CAD application loaded on their local computer. Instead, the designers use a CAD application hosted by the application developer. Which type of virtualization is the company using?

     • DaaS
     • IaaS
     • PaaS
     • SaaS

106. A university is upgrading the backbone network that connects all of the buildings on campus together. What type of cabling would be recommended in this situation?

     • fiber optic cable
     • internal SCSI cable
     • Ethernet Category 5e cable
     • Video Graphics Array (VGA)

107. A user wants to connect a laptop to a high definition TV. What type of cable would provide both audio and video signals?

     • HDMI cable
     • internal SCSI cable
     • Ethernet Category 5e cable
     • fiber optic cable

108. A user wants to connect a laptop to a high definition TV. What type of cable would provide both audio and video signals?

     • HDMI cable
     • Video Graphics Array (VGA)
     • coaxial cable
     • fiber optic cable

109. A network administrator is searching through a large box of unused cables and connectors. The administrator pulls out a cable that has connectors with 3 rows and 15 pins and is used for connecting analog video. What type of cable is the administrator looking at?

     • Video Graphics Array (VGA)
     • HDMI cable
     • coaxial cable
     • fiber optic cable

110. connectors with 50 pins arranged in 2 rows. The student learns that cable connects to the motherboard and internal drives. What type of cable is the student holding?

     • internal SCSI cable
     • HDMI cable
     • coaxial cable
     • fiber optic cable

111. A student is searching through a large box of unused cables and connectors in the classroom. The student finds a ribbon with connectors with 50 pins arranged in 2 rows. The student learns that cable connects to the motherboard and internal drives. What type of cable is the student holding?

     • internal SCSI cable
     • HDMI cable
     • serial cable
     • fiber optic cable

112. A professor is searching through a large box of unused cables and connectors in the classroom. As a test, the professor hands a ribbon cable to a student. The cable has 3, 40-pin connectors. The professor tells the student the cable connects to the motherboard and internal drives. What type of cable is the student holding?

     • IDE cable
     • HDMI cable
     • serial cable
     • fiber optic cable

113. A professor is searching through a large box of unused cables and connectors in the classroom. As a test, the professor hands a ribbon cable to a student. The cable has 3, 40-pin connectors. The professor tells the student the cable connects to the motherboard and internal drives. What type of cable is the student holding?

     • IDE cable
     • HDMI cable
     • crossover cable
     • fiber optic cable

114. A manager has requested a higher capacity external hard drive for local backups of the company laptop. What type of cable could network support use to connect the external hard drive?

     • USB cable
     • Video Graphics Array (VGA)
     • telephone cable
     • HDMI cable

115. A Mac user wants to connect an iMac as a display for a MacBook Pro. What type of cable would provide a high-speed (up to 20 Gbps) direct connection of the two devices?

     • Thunderbolt cable
     • Video Graphics Array (VGA)
     • telephone cable
     • Lightning cable

116. While a user is working on a spreadsheet, the computer reboots. What are two components that could cause this issue? (Choose two.)

     • CPU
     • power supply
     • ROM
     • BIOS
     • wireless NIC
     • RAID

117. While a user is working on a spreadsheet, the computer reboots. What are two components that could cause this issue? (Choose two.)

     • CPU
     • power supply
     • motherboard
     • BIOS
     • wireless NIC
     • RAID

118. After continuous morning use, a computer suddenly reboots without the intervention of the user. What are the two most likely hardware parts that could cause this problem? (Choose two.)

     • CPU
     • power supply
     • hard drive
     • wireless NIC
     • ROM
     • BIOS

119. After continuous morning use, a computer suddenly reboots without the intervention of the user. What are the two most likely hardware parts that could cause this problem? (Choose two.)

     • CPU
     • power supply
     • display port or display
     • BIOS
     • wireless NIC
     • RAID

120. After continuous morning use, a computer suddenly reboots without the intervention of the user. What are the two most likely hardware parts that could cause this problem? (Choose two.)

     • CPU
     • power supply
     • surge strip
     • BIOS
     • wireless NIC
     • RAID

121. A technician has been called in to investigate a problem with the computer rebooting randomly throughout the day. What two pieces of hardware could cause this problem? (Choose two.)

     • CPU
     • power supply
     • surge strip
     • BIOS
     • wireless NIC
     • RAID

122. For two days in a row, a user has noticed that the computer reboots several times before it eventually starts. What are two suspect components? (Choose two.)

     • CPU
     • power supply
     • BIOS
     • motherboard
     • ROM
     • wireless NIC

123. While a user is working on a spreadsheet, the computer reboots. What are two components that could cause this issue? (Choose two.)

     • CPU
     • power supply
     • ROM
     • motherboard
     • wireless NIC
     • BIOS

124. While a user is working on a spreadsheet, the computer reboots. What are two components that could cause this issue? (Choose two.)

     • CPU
     • power supply
     • motherboard
     • display port or display
     • surge strip
     • hard drive

125. After continuous morning use, a computer suddenly reboots without the intervention of the user. What are the two most likely hardware parts that could cause this problem? (Choose two.)

     • CPU
     • power supply
     • hard drive
     • surge strip
     • RAID
     • display port or display

126. A technician is setting up a server that requires two connections between the client and the server, one for commands and replies, the other for the actual transfer of files. What type of server will accomplish this task?

     • FTP server
     • print server
     • DNS server
     • web server

127. A network analyst is setting up a server that uses a store-and-forward method of sending, storing, and retrieving electronic messages across a network. What type of server is the analyst setting up?

     • email server
     • FTP server
     • print server
     • web server

128. A manager works remotely and needs to access classified information on the web servers within the company head office. What type of server uses the secure HTTP (HTTPS) for exchanging text, graphic images, sound, and video on the web.

     • web server
     • print server
     • DNS server
     • FTP server

129. A network administrator in a corporate headquarters office is setting up a new laptop for a new employee. What type of service will provide an IP address for the new device?

     • DHCP
     • FTP server
     • print server
     • web server

130. A technician is setting up an environment where popular and frequently accessed web pages are stored locally on the internal network. What type of server will accomplish this task?

     • proxy server
     • print server
     • DNS server
     • FTP server

131. A technician is setting up an environment where popular and frequently accessed web pages are stored locally on the internal network. What type of server will accomplish this task?

     • proxy server
     • DHCP
     • DNS server
     • print server

132. A user needs to connect to Cisco.com but does not know the IP address for this website. What type of server will translate the website name into an IP address?

     • DNS server
     • DHCP
     • print server
     • FTP server

133. An administrator is setting up a framework to support access control on a network device. What type of server is able to control those who are permitted to access a network and track what actions they perform while accessing the network?

     • authentication server
     • DHCP
     • DNS server
     • print server

134. A company is setting up one new laser printer on every floor. What type of server will store the print jobs in a queue and then spool them to the device when it is ready?

     • print server
     • DHCP
     • DNS server
     • FTP server

135. What network service controls those who are permitted to access a network, what they can do while they are there, and track what actions they perform while accessing the network?

     • AAA
     • DHCP
     • DNS server
     • print server

136. A technician is searching through a storage locker and finds an access point. What is the purpose of this device?

     • It uses radio waves to provide network access to wireless devices.
     • It is an all-in-one security appliance that includes IDS/IPS functionality as well as stateful firewall services.
     • It is placed between two or more networks and protects data and equipment from unauthorized access.
     • It connects networks and forwards traffic to remote networks by using IP addressing information.

137. A technician is searching through a storage locker and finds a cloud-based network controller. What is the purpose of this device?

     • It is a device that allows a network administrator to manage many remote networking devices from a central location.
     • It is placed between two or more networks and protects data and equipment from unauthorized access.
     • It connects networks and forwards traffic to remote networks by using IP addressing information.
     • It uses radio waves to provide network access to wireless devices.

138. A technician is searching through a storage locker and finds a router. What is the purpose of this device?

     • It connects networks and forwards traffic to remote networks by using IP addressing information.
     • It is an all-in-one security appliance that includes IDS/IPS functionality as well as stateful firewall services.
     • It is placed between two or more networks and protects data and equipment from unauthorized access.
     • It uses radio waves to provide network access to wireless devices.

139. A technician is searching through a storage locker and finds a firewall. What is the purpose of this device?

     • It is placed between two or more networks and protects data and equipment from unauthorized access.
     • It is an all-in-one security appliance that includes IDS/IPS functionality as well as stateful firewall services.
     • It connects multiple end devices and can be configured for VLANs and port security.
     • It is a device whose sole purpose is to connect end devices and to microsegment a LAN.

140. A technician is searching through a storage locker and finds an Ethernet NIC. What is the purpose of this device?

     • It is needed to connect a computer to a wired local-area network.
     • It uses radio waves to provide network access to wireless devices.
     • It is a device whose sole purpose is to connect end devices and to microsegment a LAN.
     • It connects networks and forwards traffic to remote networks by using IP addressing information.

141. A technician is searching through a storage locker and finds a Cisco ASA 5505-X (UTM). What is the purpose of this device?

     • It is an all-in-one security appliance that includes IDS/IPS functionality as well as stateful firewall services.
     • It is a device whose sole purpose is to connect end devices and to microsegment a LAN.
     • It connects multiple end devices and can be configured for VLANs and port security.
     • It uses radio waves to provide network access to wireless devices.

142. A technician is searching through a storage locker and finds a wireless NIC. What is the purpose of this device?

     • It is needed to connect a computer or smart device to an 802.11 network.
     • It uses radio waves to provide network access to wireless devices.
     • It is a device whose sole purpose is to connect end devices and to microsegment a LAN.
     • It connects networks and forwards traffic to remote networks by using IP addressing information.

143. A technician is searching through a storage locker and finds a repeater. What is the purpose of this device?

     • It is used to regenerate weak signals to extend the distance a signal can travel.
     • It uses radio waves to provide network access to wireless devices.
     • It is a device whose sole purpose is to connect end devices and to microsegment a LAN.
     • It connects networks and forwards traffic to remote networks by using IP addressing information.

144. A technician is searching through a storage locker and finds a patch panel. What is the purpose of this device?

     • It provides a wired or wireless connection between end devices, switches, and routers and in some cases, can regenerate weak signals.
     • It is a device whose sole purpose is to connect end devices and to microsegment a LAN.
     • It connects multiple end devices and can be configured for VLANs and port security.
     • It uses radio waves to provide network access to wireless devices.

145. A technician is searching through a storage locker and finds a hub. What is the purpose of this device?

     • It is a legacy device that connects end devices and where traffic from one connected device floods out to every other connected device.
     • It uses radio waves to provide network access to wireless devices.
     • It is a device whose sole purpose is to connect end devices and to microsegment a LAN.
     • It connects networks and forwards traffic to remote networks by using IP addressing information.

146. A school is installing a new shared printer but the printer is not showing up on the list of available printers. What should the technician do to resolve the issue?

     • Manually add the printer IP address.
     • Reset the page counter.
     • Replace the pickup roller.
     • Configure the printer for duplex printing.
     • Power cycle the printer.

147. A school is installing a new shared printer but the printer is not showing up on the list of available printers. What should the technician do to resolve the issue?

     • Manually add the printer IP address.
     • Reset the page counter.
     • Install a USB hub.
     • Connect the printer using wireless.
     • Check the vibration of the crystals.

148. A school is installing a new shared printer but the printer is not showing up on the list of available printers. What should the technician do to resolve the issue?

     • Manually add the printer IP address.
     • Reset the page counter.
     • Install a USB hub.
     • Connect the printer using wireless.
     • Check the vibration of the crystals.

149. Users have noticed that the colors on their printed documents are different from the colors that they see on their computer screens. What should the technician do to resolve the issue?

     • Calibrate the printer.
     • Install a USB hub.
     • Check the vibration of the crystals.
     • Connect the printer using wireless.
     • Reset the page counter.

150. A technician has just completed a preventive maintenance on the department printer. Users are now complaining that the printer is no longer available. What should the technician do to resolve the issue?

     • Check that the printer is plugged into a power source.
     • Install a USB hub.
     • Check the vibration of the crystals.
     • Connect the printer using wireless.
     • Reset the page counter.

151. A technician has just completed a preventive maintenance on the department printer. Users are now complaining that the printer is no longer available. What should the technician do to resolve the issue?

     • Check that the printer is plugged into a power source.
     • Update the OS.
     • Check the vibration of the crystals.
     • Install a USB hub.
     • Reset the page counter.

152. Students who use the same printer are complaining that recently printed documents contain unknown characters. What should the technician do to resolve the issue?

     • Re-install the printer driver.
     • Power cycle the printer.
     • Check the vibration of the crystals.
     • Install a USB hub.
     • Reset the page counter.

153. All documents printed by the laser printer in the branch office have ghost or shadow images appearing on the paper. What should the technician do to resolve the issue?

     • Replace the drum.
     • Configure the printer for duplex printing.
     • Update the BIOS.
     • Update the OS.
     • Connect the printer using wireless.

154. An office assistant in a law firm is trying to print many large legal documents but is getting “memory overload” error messages from the printer. What should the technician do to resolve the issue?

     • Add more memory to the printer.
     • Replace the pickup roller.
     • Update the BIOS.
     • Update the OS.
     • Connect the printer using wireless.

155. A reporter is trying to print several high resolution photographs but the color laser printer is going extremely slowly. What should the technician do to resolve the issue?

     • Add more RAM to the printer.
     • Replace the pickup roller.
     • Update the BIOS.
     • Update the OS.
     • Connect the printer using wireless.

156. A receptionist is complaining about the following printer issue: The print queue seems to be functioning properly, but the printer does not print. What are two possible causes of this issue? (Choose two.)

     • There is a bad cable connection.
     • The printer has an error such as out of paper, out of toner, or paper jam.
     • The print queue is overloaded.
     • The printer does not have enough RAM.
     • The printer lid has not been closed securely.

157. A photographer is complaining about the following printer issue: The printer issues a “Document failed to print” message. What are two possible causes of this issue? (Choose two.)

     • A cable is loose or disconnected.
     • The printer is no longer shared.
     • The paper tray is flimsy.
     • The print queue is overloaded.
     • The printer lid has not been closed securely.

158. A reporter is complaining about the following printer issue: The paper jams when the printer is printing. What are two possible causes of this issue? (Choose two.)

     • The printer could be dirty.
     • The humidity could be high and that causes the paper to stick together.
     • The laser printer is emitting too much radiation.
     • The printer does not have enough RAM.
     • The print queue is overloaded.

159. A manager is complaining about the following printer issue: The printer is printing incorrect colors. What are two possible causes of this issue? (Choose two.)

     • The print heads might need to be cleaned and calibrated.
     • An incorrect cartridge could be installed.
     • The printer is using the wrong cable.
     • The print queue is overloaded.
     • The printer lid has not been closed securely.

160. A technician is complaining about the following printer issue: The print appears faded on the paper. What are two possible causes of this issue? (Choose two.)

     • The toner cartridge is low.
     • The paper might be incompatible with the printer.
     • The wrong printer type has been selected.
     • The printer does not have enough RAM.
     • The print queue is overloaded.

161. A librarian is complaining about the following printer issue: The printer control panel displays no image. What are two possible causes of this issue? (Choose two.)

     • The contrast of the screen may be set too low.
     • The printer is not turned on.
     • The room temperature is above normal.
     • The print queue is overloaded.
     • The printer lid has not been closed securely.

162. A teacher is complaining about the following printer issue: The paper is creased after printing. What are two possible causes of this issue? (Choose two.)

     • The paper-feed tray might not be firmly adjusted against the edges of the printer.
     • The paper might be loaded incorrectly.
     • Print jobs are being sent to the wrong printer.
     • The wrong printer type has been selected.
     • The laser printer is emitting too much radiation.

163. A receptionist is complaining about the following printer issue: The print queue seems to be functioning properly, but the printer does not print. What are two possible causes of this issue? (Choose two.)

     • There is a bad cable connection.
     • The printer has an error such as out of paper, out of toner, or paper jam.
     • The print queue is overloaded.
     • A test page was never printed.
     • The wrong printer type has been selected.

164. A photographer is complaining about the following printer issue: The paper is not being fed into the printer. What are two possible causes of this issue? (Choose two.)

     • The paper may be wrinkled.
     • The printer could be set to print to a different paper size than is currently loaded.
     • The paper tray is flimsy.
     • A test page was never printed.
     • The wrong printer type has been selected.

165. A reporter is complaining about the following printer issue: The printer is printing unknown characters. What are two possible causes of this issue? (Choose two.)

     • The wrong or an outdated printer driver is installed.
     • The printer has a loose connection.
     • The laser printer is emitting too much radiation.
     • A test page was never printed.
     • The wrong printer type has been selected.

166. While a technician is installing a printer, the technician hears a loud clicking noise. Which device should the technician check first?

     • hard drive
     • RAM
     • optical drive
     • monitor

167. While a technician is installing a printer, the technician hears a loud clicking noise. Which device should the technician check first?

     • hard drive
     • sound card
     • optical drive
     • monitor

168. While working in a computer training room, the technician notices that one computer emits a loud clicking noise. Which device should the technician check first?

     • hard drive
     • sound card
     • optical drive
     • monitor

169. While working in a computer training room, the technician notices that one computer emits a loud clicking noise. Which device should the technician check first?

     • hard drive
     • internal speaker
     • optical drive
     • monitor

170. While working in a computer training room, the technician notices that one computer emits a loud clicking noise. Which device should the technician check first?

     • hard drive
     • internal speaker
     • motherboard
     • CPU fan

171. Every time a user turns on the computer in the morning, the user hears a loud clicking noise. Which device should the technician check first?

     • hard drive
     • internal speaker
     • motherboard
     • CPU fan

172. Every time a user turns on the computer in the morning, the user hears a loud clicking noise. Which device should the technician check first?

     • hard drive
     • optical drive
     • CPU fan
     • CPU

173. When a co-worker steps into another office, the co-worker notices that the computer is making a loud clicking noise and asks about it. The technician is contacted to investigate. Which device should the technician check first?

     • hard drive
     • monitor
     • CPU fan
     • CPU

174. When a user turns on a workstation, the screen displays an “Invalid Boot Disk” error. The user calls the help desk. Which device should the technician check first?

     • hard drive
     • power supply
     • CPU fan
     • CPU

175. When a user turns on a workstation, the screen displays an “Invalid Boot Disk” error. The user calls the help desk. Which device should the technician check first?

     • hard drive
     • motherboard
     • CPU fan
     • CPU

176. A user reports that a drive is no longer there. The technician asks the user to demonstrate the problem. Within the application, the user demonstrates that the drive, that was present in the save options yesterday, is now no longer an option. What should the technician do to see if the drive is recognized by the operating system?

     • Use Device Manager.
     • Check the Startup folder.
     • Bring up a command prompt and type ipconfig.
     • Swap the data cables of the mechanical drive and the SSD.

177. A computer has two mechanical hard drives. The second drive (D:) is used for data storage. When trying to save an email attachment to the local hard drive, the user notices that the D: drive is not an option. What should the technician do to see if the drive is recognized by the operating system?

     • Use File Explorer.
     • Bring up a command prompt and type ipconfig.
     • Open a web browser and type the following: http://127.0.0.1. Verify if both drives appear in the list.
     • Swap the data cables of the mechanical drive and the SSD.

178. A user reports that a drive is no longer there. The technician asks the user to demonstrate the problem. Within the application, the user demonstrates that the drive, that was present in the save options yesterday, is now no longer an option. What should the technician do to see if the drive is recognized by the operating system?

     • Use Device Manager.
     • Boot into UEFI/BIOS and see if the drive appears.
     • Open a web browser and type the following: http://127.0.0.1. Verify if both drives appear in the list.
     • Bring up a command prompt and type ipconfig.

179. A laptop has an NVMe drive (C:) and a mechanical hard drive (D:). When the user tries to save a spreadsheet to the D: drive, the user notices that the D: drive is not there. What should the technician do to see if the drive is recognized by the operating system?

     • Use the Disk Management Control Panel.
     • Open a web browser and type the following: http://127.0.0.1. Verify if both drives appear in the list.
     • Bring up a command prompt and type ipconfig.
     • Swap the data cables of the mechanical drive and the SSD.

180. A computer has an SSD for the operating system and applications and uses another mechanical hard drive for data storage. The user reports that data can no longer be saved to the mechanical hard drive. What should the technician do to see if the drive is recognized by the operating system?

     • Use Device Manager.
     • Remove the drive and attach it to the SATA port used by the SSD. Reboot the computer and see if the drive is recognized.
     • Open a web browser and type the following: http://127.0.0.1. Verify if both drives appear in the list.
     • Bring up a command prompt and type ipconfig.

181. A laptop has an NVMe drive (C:) and a mechanical hard drive (D:). When the user tries to save a spreadsheet to the D: drive, the user notices that the D: drive is not there. What should the technician do to see if the drive is recognized by the operating system?

     • Use the Disk Management Control Panel.
     • Determine if the hard drive service is set to start automatically.
     • Bring up a command prompt and type ipconfig.
     • Swap the data cables of the mechanical drive and the SSD.

182. A user reports that a drive is no longer there. The technician asks the user to demonstrate the problem. Within the application, the user demonstrates that the drive, that was present in the save options yesterday, is now no longer an option. What should the technician do to see if the drive is recognized by the operating system?

     • Use File Explorer.
     • Remove the drive and attach it to the SATA port used by the SSD. Reboot the computer and see if the drive is recognized.
     • Open a web browser and type the following: http://127.0.0.1. Verify if both drives appear in the list.
     • Bring up a command prompt and type ipconfig.

183. A user reports that a drive is no longer there. The technician asks the user to demonstrate the problem. Within the application, the user demonstrates that the drive, that was present in the save options yesterday, is now no longer an option. What should the technician do to see if the drive is recognized by the operating system?

     • Use the Disk Management Control Panel.
     • Use the Msconfig utility.
     • Bring up a command prompt and type ipconfig.
     • Swap the data cables of the mechanical drive and the SSD.

184. A computer has two mechanical hard drives. The second drive (D:) is used for data storage. When trying to save an email attachment to the local hard drive, the user notices that the D: drive is not an option. What should the technician do to see if the drive is recognized by the operating system?

     • Use File Explorer.
     • Bring up a command prompt and type ipconfig.
     • Swap the data cables of the mechanical drive and the SSD.
     • Remove the drive and attach it to the SATA port used by the SSD. Reboot the computer and see if the drive is recognized.

185. A user reports that a drive is no longer there. The technician asks the user to demonstrate the problem. Within the application, the user demonstrates that the drive, that was present in the save options yesterday, is now no longer an option. What should the technician do to see if the drive is recognized by the operating system?

     • Use Device Manager.
     • Check the Startup folder.
     • Swap the data cables of the mechanical drive and the SSD.
     • Remove the drive and attach it to the SATA port used by the SSD. Reboot the computer and see if the drive is recognized.

186. A technician is working on a laptop and an error message about decryption appears when opening an email. What is a possible solution for this situation?

     • Install an appropriate certificate.
     • Check the display settings.
     • Check the fan on the GPU.
     • Ensure that Wi-Fi is turned off.

187. A technician is working on a laptop and an error message about decryption appears when opening an email. What is a possible solution for this situation?

     • Install an appropriate certificate.
     • Check the screen refresh rate.
     • Check the fan on the GPU.
     • Ensure that Wi-Fi is turned off.

188. A technician is working on a laptop and an error message about decryption appears when opening an email. What is a possible solution for this situation?

     • Install an appropriate certificate.
     • Replace the digitizer.
     • Check the fan on the GPU.
     • Ensure that Wi-Fi is turned off.

189. A technician is working on a laptop and an error message about decryption appears when opening an email. What is a possible solution for this situation?

     • Install an appropriate certificate.
     • Update all security apps.
     • Check the fan on the GPU.
     • Ensure that Wi-Fi is turned off.

190. A technician is working on a laptop and a key on the keyboard is not responding as it should. What is a possible solution for this situation?

     • Clean with compressed air.
     • Update all security apps.
     • Check the fan on the GPU.
     • Ensure that Wi-Fi is turned off.

191. A technician is working on a laptop and a key on the keyboard is not responding as it should. What is a possible solution for this situation?

     • Clean with compressed air.
     • Ensure that Bluetooth is not activated.
     • Recharge the battery.
     • Check the display settings.

192. A technician is working on a laptop and GPS is not functioning. What is a possible solution for this situation?

     • Verify that airplane mode is not activated.
     • Ensure that Bluetooth is not activated.
     • Recharge the battery.
     • Check the display settings.

193. A technician is working on a laptop and GPS is not functioning. What is a possible solution for this situation?

     • Verify that airplane mode is not activated.
     • Check the fan on the GPU.
     • Recharge the battery.
     • Check the display settings.

194. A technician is working on a laptop and GPS is not functioning. What is a possible solution for this situation?

     • Verify the status of service.
     • Ensure that Wi-Fi is turned off.
     • Recharge the battery.
     • Check the display settings.

195. A technician is working on a laptop and GPS is not functioning. What is a possible solution for this situation?

     • Verify the status of service.
     • Ensure that only one app is open at a time.
     • Recharge the battery.
     • Check the display settings.