Last Updated on March 29, 2016 by InfraExam

ITE 6.0 A+ Cert Practice Exam 1 Answers 2018 2019 100%

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  1. A technician is building a thick client workstation that would be used to run a database and wants to ensure the best protection against errors. What type of memory would be best suited for this?

    • ECC
    • RDRAM
    • DDR3
    • DDR2

      RDRAM, DDR2, and DDR3 RAM do not offer any error correction abilities for data within the memory module. ECC RAM allows for the detection of multiple bit errors and correction of single bit errors within the memory modules.
  2. Which two motherboard components connect to the Northbridge chipset? (Choose two.)

    • NIC
    • USB 2.0 devices
    • USB 3.0 devices
    • FireWire devices
    • RAM
    • video card

      The Northbridge chipset allows the fastest components to interface with the CPU at the front side bus speed, namely the RAM and video card. All other components like the USB, FireWire, and the expansion buses communicate with the CPU via the Southbridge chipset.
  3. Which two motherboard components are directly managed by the Southbridge chipset? (Choose two.)

    • RAM
    • CPU
    • video card
    • USB 3.0 devices
    • FireWire devices

      The Northbridge chipset allows the fastest components such as the RAM and the video card to interface with the CPU at the front side bus speed. All other components such as the USB and FireWire ports, and the expansion slots communicate with the CPU via the Southbridge chipset.
  4. Which RAID level allows for extension of a dynamic volume without any redundancy?

    • 0
    • 1
    • 2
    • 3
    • 4
    • 5

      A RAID array 0 allows for striping over a variety of disks without providing for any redundancy. This allows for faster read and write functions because they are spread over multiple drives and thus adds the benefit of the simultaneous use of multiple actuator arms of the various hard drives.
  5. Which adapter would a technician install in a desktop computer to enable a video signal to be recorded from a video recorder to the computer hard drive?

    • video adapter
    • TV tuner card
    • video capture card
    • network interface card

      A video capture card enables video to be saved as a file on the computer hard drive from a video recorder. A TV tuner card enables television signals to be received and viewed by the computer. A video adapter enables the computer to display computer output on a screen. A network interface card enables the computer to connect to a data network.
  6. What is a characteristic of DDR SDRAM?

    • It transfers data twice per clock cycle compared to once per clock cycle for SDRAM.
    • DDR SDRAM modules have double the number of pins of SDRAM memory modules.
    • It is dynamic memory whereas SDRAM is static memory.
    • It operates at double the voltage of SDRAM memory.

      DDR SDRAM transfers data twice per clock cycle, whereas SDRAM transfers data once each clock cycle. Both DDR SDRAM and SDRAM are forms of dynamic memory. The difference in data transfer rate between DDR SDRAM and SDRAM is not determined by the number of pins, nor the operating voltage.
  7. A user has just upgraded a gaming system with 8GB of DDR3 800 MHz RAM and still finds that the system lags during gameplay. The system has a high end graphics card, liquid cooling, and a 7,200 rpm EIDE drive. What can the user do to improve system performance?

    • Change the voltage setting for the RAM.
    • Replace the EIDE drive with an SSD.
    • Replace the liquid cooling system with a high speed ball bearing fan cooling system.
    • Add two more case fans.

      Because the system has already has a high end graphics card and a liquid cooling system, it is already optimized for the gaming environment and the introduction of the new additional RAM would add to its performance. The only hardware component that could result in the lag in performance in this scenario is the hard drive, which would perform much faster when replaced with an SSD.
  8. A user has connected a USB 3.0 device to a computer using a 3 ft (1m) USB 3.0 cable. However, instead of an expected data transfer rate of up to 5 Gb/s, the user notes a data transfer rate of no more than 450 Mb/s. What is the most probable reason for this lower than expected data transfer rate?

    • The device was connected to a USB 2.0 port on the computer.
    • The cable used exceeds the maximum length that allows USB 3.0 to transfer data at 5Gb/s.
    • The device was connected to a USB 1.1 port on the computer.
    • The USB 3.0 cable is faulty.

      USB 2.0 allows transmission speeds up to 480 Mb/s and USB 1.1 allows transmission rates of up to 12 Mb/s in full-speed mode. A transmission speed of 450 Mb/s would indicate that a USB 2.0 port was used on the computer because USB devices can only transfer data up to the maximum speed allowed by the specific port. The generally accepted maximum length of a USB 3.0 cable is 9.8 ft (3m) which is three times the length of the cable used in this example, so the cable length is acceptable for full USB 3.0 capability. If a USB cable is faulty then no data transfer at all is likely to occur.
  9. A user is connecting a home entertainment system and wants to use one cable to carry all the digital video and audio signals from the source device to the LCD TV. What type of cable should the user use?

    • DVI-D
    • HDMI
    • VGA
    • S-Video

      A DVI-D cable will carry video digital signals only, and the S-Video and VGA cable types carry only analog video signals. An HDMI cable will carry both the audio and video digital signals.
  10. A user needs to connect a cable to the PC to deliver digital video signals only. Which type of cable should be used?

    • VGA
    • HDMI
    • DVI-D
    • composite
    • Mini-HDMI

      HDMI and Mini-HDMI cables will carry both audio and video digital signals. VGA and composite cables will carry analog video signals. DVI-D cables will carry Digital video signals only.
  11. Which connector would be used for a laptop external hard drive?

    • DVI
    • eSATA
    • PATA
    • SATA
    • S/PDIF
  12. A user wants to purchase a monitor that will be light, consume the least amount of power, and provide deep dark levels in the display. Which display type would best meet these requirements?

    • plasma
    • LCD
    • LED
    • OLED

      For monitors of the same Plasma monitors consume the highest amount of power followed by LCD monitors and than LED monitors. Of the different types of LED monitors, OLED monitors will offer the deeper dark levels in the display.
  13. Which resolution would provide the best visual quality on a plasma monitor?

    • native
    • XGA
    • VGA
    • SVGA

      Native resolution will provide the optimal resolution supported by the monitor.
  14. A user wants to purchase a monitor with a viewing area that is 44 inches wide by 16 inches high. What aspect ratio is this?

    • 12:24
    • 11:4
    • 13:5
    • 22:8

      The aspect ratio of a display is the width divided by the height.
  15. Which design specification criterion is most important when designing a computer that will be a thin client whose applications are accessed from a remote virtual server?

    • amount of RAM
    • amount of local hard drive storage
    • number of processor cores
    • speed of network card
  16. A technician is building a workstation that will be used for virtualization. Which two components would the technician use? (Choose two.)

    • dual monitors
    • high-end graphics card
    • liquid cooling
    • maximum amount of RAM
    • multicore processors

      Dual monitors are useful in a video editing station. Liquid cooling assemblies and high-end graphics cards are normally required in high performance gaming systems. A virtualization workstation would need maximum RAM and CPU cores.
  17. Which three components would a technician use in building a CAD workstation? (Choose three.)

    • multicore processors
    • maximum RAM
    • specialized graphics card
    • TV Tuner card
    • high-end sound card
    • Windows 7 Home edition

      A TV Tuner card is normally used for an home entertainment system and a high end sound card is normally used for a gaming system. Windows 7 Home edition would not be the operating system of choice on a CAD station. A CAD station would normally require a specialized graphics card, large amounts of fast RAM, and a powerful processor.
  18. Which specification would be most important to consider when designing a typical business workstation?

    • high-end sound card
    • number of displays
    • types of applications
    • network connectivity speed

      The applications used by the computer user will dictate the amount of hard drive storage space, RAM, and sometimes the number of displays.
  19. A technician suspects that a power supply is faulty. How can it be checked?

    • by checking the temperature of the power supply
    • by using a multimeter
    • by taking apart the power supply
    • by powering up the PC after disconnecting each connector in turn

      The temperature of the power supply does not indicate if it is operational. A PC technician should never open a power supply as dangerous voltages might still be present even when disconnected. Disconnecting the connectors in turn and powering the PC is not a recommended practice. In the absence of a power supply tester, a multimeter can allow to check if voltages are present.
  20. What transfers heat away from the processor first?

    • cooling fins
    • thermal compound
    • CPU fan
    • case fans

      Thermal compound is the first item of contact with the CPU, which then dissipates the heat to the cooling fins. The heat is conducted away from the CPU by the CPU fan and finally exhausted through the case fans.
  21. Which sequence of steps is required to correctly install a heat sink and fan assembly onto a CPU in a desktop PC?

    • 1. Apply a small amount of thermal compound to the CPU.
      2. Align the heat sink and fan assembly retainers with the holes on the motherboard.
      3. Place the fan and heat sink assembly onto the CPU socket.
      4. Tighten the fan and heat sink assembly retainers to secure the assembly in place.
      5. Connect the assembly power cable to the CPU fan connector on the motherboard.
    • 1. Connect the assembly power cable to the CPU fan connector on the motherboard.
      2. Align the heat sink and fan assembly retainers with the holes on the motherboard.
      3. Place the fan and heat sink assembly onto the CPU socket.
      4. Tighten the fan and heat sink assembly retainers to secure the assembly in place.
      5. Place the correctly aligned CPU gently into the socket.
    • 1. Place the correctly aligned CPU gently into the socket.
      2. Align the heat sink and fan assembly retainers with the holes on the motherboard.
      3. Place the fan and heat sink assembly onto the CPU socket.
      4. Tighten the fan and heat sink assembly retainers to secure the assembly in place.
      5. Connect the assembly power cable to the CPU fan connector on the motherboard.
    • 1. Apply a small amount of thermal compound to the CPU.
      2. Align the heat sink and fan assembly retainers with the holes on the motherboard.
      3. Place the correctly aligned CPU gently into the socket.
      4. Tighten the fan and heat sink assembly retainers to secure the assembly in place.
      5. Connect the assembly power cable to the CPU fan connector on the motherboard.


      The CPU must be securely installed in its socket on the mother board before the thermal paste is applied, the heat sink and fan assembly is installed, and the fan is connected to the CPU fan power connector on the motherboard.
  22. A PC has an older optical drive and two newer hard disk drives Which two connector types would have to exist on the power supply unit to power on all these devices? (Choose two.)

    • Molex
    • Berg
    • SATA
    • PS/2
    • FireWire

      A SATA connector is used to connect to the newer SATA hard drives and SATA optical drives. A PS/2 port is used to connect to a mouse or keyboard. A FireWire port is used to connect to Firewire devices such as cameras. A Molex connector is used to connect to older PATA hard drives and optical drives. A Berg connector is used to connect to floppy drives.
  23. A technician is required to replace a faulty power supply in a desktop PC. The PC motherboard has a 24-pin ATX socket but the only available replacement power supply is one with a 20-pin connector. Delivery of new power supplies with 24-pin connectors is not expected until the next day, but the user requires the PC to be operational as soon as possible. What can the technician do in these circumstances?

    • The technician can install the power supply and insert the 20-pin connector into the 24-pin socket on the motherboard.
    • Power supplies with 20-pin connectors are not compatible with motherboards with 24-pin sockets, so the technician can do nothing until the new power supplies arrive.
    • The technician can use a 20-pin-to-24-pin adaptor to connect the power supply to the motherboard.
    • The technician can recover the 24-pin connector from the faulty power supply and attach it to the replacement power supply for connection to the motherboard.

      20-pin power supply connectors are compatible with the 24-pin socket on the motherboard, so the replacement power supply can be used temporarily if necessary. A power supply 20-pin-to-24-pin adaptor does not exist. Power supplies are not considered to be field repairable, so it is not recommended that the technician attempt to modify the power supply connections, although this is not required in this situation.
  24. A technician needs to install a new power supply in a PC that has one IDE optical drive, one SATA hard drive, and one PCIe graphics adapter that requires additional power. How many unique power connectors will the power supply require in order to connect to these devices?

    • 2
    • 3
    • 4
    • 5

      A Molex connector is used to connect older drives like IDE and EIDE drives . A SATA power connector is used with a SATA hard drive. A PCIe graphics card requires a 6- or 8-pin power connector.
  25. Which three PC desktop functions are typically provided on the front panel and must be connected to the motherboard? (Choose three.)

    • network activity light
    • PC power button
    • drive activity light
    • USB connectors
    • CPU temperature indicator
    • audio power button

      USB connectors, PC power button, and drive activity light are the most common PC front panel functions. If available, the network activity light, CPU temperature indicator, and audio power button are not typically located on the front panel of the computer.
  26. Which two hardware features would a technician monitor within the BIOS if a computer was suspected of overheating? (Choose two.)

    • CPU clock speed
    • CPU fan speed
    • motherboard voltage
    • hard drive speed
    • Trusted Platform Module

      A technician would use the BIOS to monitor CPU clock speed and CPU fan speed if overheating was suspected. Monitoring the motherboard voltage, hard drive speed, and Trusted Platform Module settings would not provide information relevant to computer overheating.
  27. A user has a computer with a single hard drive and a RAID adapter installed. Which additional component is necessary to complete the RAID installation?

    • a USB connection
    • a floppy disk drive
    • one or more additional hard drives
    • a DVD drive

      RAID installations require two or more hard drives. Floppy drives and DVD drives cannot form part of a RAID array. A USB connector may be used to access external hard drives that are not part of a RAID array.
  28. A computer technician has recommended a data storage system that combines data striping and parity. The user has a limited budget and is prepared to forego performance to implement this system. Which RAID system would meet these requirements?

    • RAID 0
    • RAID 1
    • RAID 5
    • RAID 0+1

      RAID 5 best meets the required storage and cost specifications. RAID 0 provides data striping without redundancy. RAID 1 uses disk mirroring and has a high cost. RAID 0+1 combines data striping and mirroring but also has a high cost.
  29. A technician opens up a PC to work on it, and finds that it is very dusty inside. What should the technician do?

    • Ignore the dust, as it does not affect the computer.
    • Use a lint-free cloth sprayed with a cleaning solution to remove excess dust.
    • Use a can of compressed air to remove excess dust.
    • Use a moistened cotton swab to remove excess dust.

      Dust inside a PC can cause overheating, fan malfunction, and other problems. Liquid should not be used inside a PC to remove dust; compressed air will blow the dust away from where it has accumulated. Always hold the can upright and avoid dripping any of the fluid on the PC. Care should be taken to make sure that the compressed air does not blow materials back inside the case, and that fan blades are stabilized while using the compressed air.
  30. A user replaced a PC CPU with a faster one, but now the PC displays a BSOD on bootup. What is the problem?

    • The CPU voltage is set too high.
    • The CPU multiplier has not been set.
    • The front side bus is set too low.
    • The CMOS settings have not been saved on bootup.

      Causes of a BSOD include a corrupt or incompatible driver or incorrect settings for the CPU voltage, which can result in the CPU not functioning correctly and a BSOD.
  31. A computer locks up frequently, and no error message can be seen on screen. The problem occurs every time the user attempts to restart the computer. What is the most likely reason for this problem?

    • The index service is not running.
    • The power supply has failed.
    • A startup file has become corrupted.
    • The CPU is overheating.

      If the power supply has failed the PC would turn off or could display a stop error message if the failure is partial. The index service not running does not cause a PC to lockup. No startup file is likely to be corrupted as the issue appears during normal operation. An overheading CPU would cause the computer to lockup.
  32. What are two possible causes of a computer running slowly? (Choose two.)

    • The hard drive has been partitioned.
    • The hard drive is full.
    • The CPU has been overclocked.
    • The RAM is not compatible with the motherboard.
    • Not enough RAM is installed in the system.

      Not having enough RAM or having a full hard drive can each cause a computer to run slowly. An overclocked CPU would tend to speed up the computer. If the RAM is not compatible with the motherboard, it would not startup. Partitioning a hard drive does not cause the computer to run more slowly.

  33. Which type of network consists of several geographically dispersed networks that cover a large area?

    • LAN
    • WAN
    • PAN
    • SAN

      A Wide Area Network (WAN) is a collection of geographically dispersed networks.
      A Local Area Network (LAN) is a network contained in a single floor, building, or campus.
      A Personal Area Network (PAN) is a network that reaches at most 10 meters.
      A Storage Area Network (SAN) is a network specifically constructed to connect storage devices to each other.

  34. A network technician is checking a computer to see if the DHCP client is working correctly. The technician issues the ipconfig /all command. Which two parameters should the technician review? (Choose two.)

    • description
    • default gateway
    • host name
    • media state
    • subnet mask

      A DHCP server can provide several parameters such as IP address, subnet mask, default gateway, and other optional parameters. The host name, media state, and description are present even if a DHCP server is not found.
  35. Which protocol automates assignment of IP addresses on a network, and which port number does it use? (Choose two.)

    • DHCP
    • DNS
    • SMB
    • 53
    • 67
    • 80

      DNS uses port 53 and translates URLs to IP addresses. SMB provides shared access to files and printers and uses port 445. Port 80 is used by HTTP. HTTP is a protocol used to communicate between a web browser and a server.
  36. A technician is setting up a network in a new room. What is the best device to use to connect the PCs to each other and to the rest of the LAN?

    • gateway
    • firewall
    • switch
    • router

      A gateway is a router used to interconnect networks and is not necessary in this situation. A hub does not segment a network and allows collisions to take place on the network segment. A switch will interconnect all the devices in a LAN.
  37. Which device converts digital signals to analog signals and vice versa?

    • hub
    • switch
    • modem
    • router

      Modems are used to connect computers to POTS analog lines. Hubs, routers, and switches work using digital signals at all times.
  38. Which networking device transmits data to all ports regardless of the destination address?

    • router
    • switch
    • hub
    • firewall

      The purpose of a hub is to extend the cabling range by regenerating and repeating signals. Switches,routers, and firewalls send data to the destination by examining the header of the packet to determine the exit ports.
  39. Which device will prevent data from flooding out of every port with the exception of broadcast traffic and traffic to unknown destination addresses?

    • modem
    • hub
    • router
    • switch

      A switch will select the outgoing port for every data frame based on the MAC destination address. A hub will flood all ports with any traffic. A router will select the outgoing port based on the IP destination address and the modem is used to connect the LAN to a WAN.
  40. Which two types of connector are used for fiber optic cable? (Choose two.)

    • ST
    • RJ-45
    • RJ-11
    • SC
    • RCA
    • BNC

      RJ-45 is used to connect twisted pair cables. RJ-11 is used in telephony. BNC is used to connect 10BASE2 cables, a type of coaxial cable also known as thinnet. RCA connectors are used for analog or digital audio or analog video. SC, ST, and LC connectors are used for fiber-optic cables.
  41. What are plenum rated cables used for?

    • for cables that are used between buildings
    • for cables that are installed inside the floors and ceilings of buildings
    • for cables that are used to connect workstations to wall sockets
    • for cables that are used to connect computers back-to-back


      In case of a fire, a nonplenum rated cable could carry the fire from one part of a building to another. Plenum rated cables contain special plastic material that retards fire and produces less smoke when subjected to high temperature. These make them suitable to install in areas where air is circulating.
  42. Which tool is more commonly used to check the wire mapping on a Category 5e UTP cable once it is terminated on both ends?

    • cable tester
    • tone probe
    • multimeter
    • osciloscope

      The most commonly used tool to check the wire mapping on a UTP cable is a cable tester. The multimeter is more commonly used to check voltages. A tone probe is more commonly used for cable identification. The osciloscope is more commonly used to test signals.
  43. Which security mode supports robust encryption, and can be enabled with password authentication (personal) or server authentication (enterprise)?

    • WEP
    • WPA
    • WPA2
    • TKIP

      WEP encrypts data between the wireless access point and the client using a 64-bit or 128-bit encryption key. WPA uses much stronger encryption than WEP encryption. WPA2 is an improved version of WPA. TKIP is a WEP patch that automatically negotiates a new key every few minutes.
  44. What is the expected behavior of an ADSL service?

    • The download rate is faster than the upload rate.
    • The upload rate is faster than the download rate.
    • The download and upload rates are the same.
    • The user can select the upload and download rates based on need.

      ADSL stands for Asymmetric Digital Subscriber Line. On asymmetric types of service, the download rate is typically higher than the upload rate.
  45. A customer who travels frequently wants to know which technology is the most suitable for being connected to the corporate network at all times at low cost. Which network technology would a network administrator recommend?

    • satellite
    • ISDN
    • cellular
    • microwave

      Cellular networks can provide access to data networks at any given time. ISDN and microwave networks require a fixed location. Satellite would work, but is very expensive.
  46. A technician is troubleshooting a PC unable to connect to the network. What command should be issued to check the IP address of the device?

    •  tracert
    • ping
    • nslookup
    • ipconfig

      The commands tracert and ping are used to test the connectivity of the PC to the network. The command nslookup initiates a query to an Internet domain name server.
  47. Because of limited space on a laptop keyboard, some keys have a dual-purpose. What are these keys called?

    • control keys
    • alternate keys
    • special purpose keys
    • function keys

      Special function keys allow the user to access a second function on a dual-purpose key by pressing the Function (Fn) key at the same time the dual-purpose key is pressed.
  48. On a laptop keyboard, which three functions can typically be accessed through the use of special function keys? (Choose three.)

    • volume settings
    • wireless functionality
    • display brightness
    • Windows Start menu
    • Task Manager
    • Control Panels

      Volume settings, wireless functionality, and display brightness usually can each be accessed by pressing the Function (Fn) key along with the appropriate dual-purpose key on the keyboard. The Windows Start menu is accessed by pressing the Windows key. Task Manager is accessed by pressing Ctrl-Shift-Esc. Control Panel is accessed by pressing the Windows key + the letter C.
  49. Which three components can a docking station make available to a laptop that a port replicator does not? (Choose three.)

    • PS/2 ports
    • additional hard drive
    • additional optical drive
    • USB ports
    • PCI cards
    • networking ports

      USB ports, PS/2 ports, and networking ports are found on both port replicators and docking stations. Only docking stations have the ability to connect a laptop to PCI cards, additional hard drives, and optical drives.

  50. A technician attempts to increase the brightness of a laptop screen by using the function keys but the attempt fails. What could be the problem?

    • The laptop battery is bad.
    • The video display driver is corrupt.
    • The inverter has failed.
    • The LCD screen has failed.

      A failed LCD screen will result in no image being displayed whereas a corrupt video driver or bad battery will not result in a dimmed display. The inverter powers the backlight, which in turn displays and illuminates the image.
  51. Where is the integrated Wi-Fi antenna typically located in a laptop?

    • on the keyboard
    • on the system board
    • integrated into the wireless card
    • above the screen

      The integrated Wi-Fi antenna is typically located above the screen and is connected to the wireless card by an antenna wire which is located along the sides of the screen.
  52. A technician wants to use Remote Desktop to configure another PC. Which firewall port on the remote PC should be open in order for Remote Desktop to work?

    • 23
    • 115
    • 443
    • 3389

      Port 23 is used for Telnet, port 115 is used by Simple File Transfer Protocol, and port 443 is used by HTTPS. Port 3389 is used by the RDP (Remote Desktop Protocol) to connect to other PCs remotely.
  53. What are the two widths of internal hard drives in laptops? (Choose two.)

    • 1.8 inches
    • 2.5 inches
    • 3.5 inches
    • 5.25 inches
    • 3.8 inches

      Laptop hard drives are 1.8 inches or 2.5 inches in width. Desktop hard drives are 3.5 inches in width. 5.25 inches is the width of optical drives in desktop computers. No components have a width of 3.8 inches.
  54. Which laptop component is required to be replaced or upgraded by a technician rather than by a computer user?

    • inverter
    • RAM
    • hard drive
    • battery

      RAM, a hard drive, and a battery are all CRUs and can be replaced by the customer. A power inverter is a FRU and requires specialized expertise to replace and should be done by a technician.
  55. Which two components of a laptop can be replaced by the user? (Choose two.)

    • speakers
    • RAM
    • keyboard
    • screen
    • battery

      The battery and RAM are considered customer replaceable units (CRUs). The keyboard, speakers, and screen are considered field replaceable units (FRUs).
  56. Which type of storage would be best in a laptop computer that belongs to a small child?

    • PATA
    • eSATA
    • SATA
    • SSD

      Laptop computers require a fast, light, power-efficient form of storage device.
  57. A technician is troubleshooting a network connectivity problem. Pings to the local wireless router are successful but pings to a server on the Internet are unsuccessful. Which CLI command could assist the technician to find the location of the networking problem?

    •  tracert
    • ipconfig
    • msconfig
    • ipconfig/renew

      The tracert utlility (also known as the tracert command or tracert tool) will enable the technician to locate the link to the server that is down. The ipconfig command displays the computer network configuration details. The ipconfig/renew command requests an IP address from a DHCP server. Msconfig is not a network troubleshooting command.
  58. A technician troubleshooting a network problem has used CLI commands to determine that a computer has not been allocated a correct IP address from the DHCP server. Which command can the technician use to solve this problem?

    • ping
    • ipconfig/release
    • tracert
    • ipconfig/renew

      The command ipconfig/renew will cause the computer to request a new IP address from the DHCP server. The command ipconfig/release will remove the current IP address but will not request a new address. The commands ping and tracert are used to test network connectivity.
  59. What process takes place in a laser printer after the drum is conditioned for the new latent image?

    • charging
    • exposing
    • developing
    • fusing
    • transferring

      The drum is conditioned for the new latent image during the charging step.
      The printing process involves seven steps for a laser printer:

      1. processing
      2. charging
      3. exposing
      4. developing
      5. transferring
      6. fusing
      7. cleaning
  60. What type of printer requires the ribbon to be changed when producing faded and light characters?

    • inkjet
    • impact
    • laser
    • thermal

      Inkjet, laser, or thermal printers do not use ribbons.
  61. Which two methods are used to directly connect mobile devices such as tablets and smartphones to a data network? (Choose two.)

    • WiMax
    • cellular communications
    • Bluetooth
    • wired Ethernet
    • Wi-Fi

      Mobile devices connect wirelessly to data networks using either Wi-Fi or a telecommunication provider cellular network. Bluetooth is used to connect to peripherals or other local devices over very short distances. Ethernet is a wired network access technology and is not used by mobile devices. Mobile devices do not typically implement WiMAX technology.
  62. For mobile devices, what are two advantages of using flash memory storage technology that is the equivalent of solid state drives? (Choose two.)

    • light weight components
    • power efficiency
    • ease of upgrading
    • high capacity
    • flash memory storage is field-serviceable

      The light weight and power efficiency of flash memory components are advantages of using the equivalent of a solid state drive for storage in mobile devices. Flash memory typically does not have the capacity of magnetic storage devices such as hard disk drives. To reduce weight, mobile devices typically do not contain discrete SSD units and the individual flash memory components that are used are not field-serviceable and cannot be upgraded.
  63. Which two mobile device components are field replaceable? (Choose two.)

    • touch screen
    • Subscriber Identity Module card
    • internal SSD
    • battery
    • accelerometer sensors

      Mobile devices do not typically have any field serviceable components. Field replaceable components are usually limited to the battery, the Subscriber Identity Module (SIM) card, and a memory card.
  64. Which setting must be turned on in order to share a printer in Windows 7?

    • Sharing
    • Share this Printer
    • Windows Firewall
    • File and Printer Sharing

      File and Printer Sharing must be turned on in order to share a printer in Windows 7. Share this Printer is a setting in Windows XP. Sharing is a setting in Windows Vista. Windows Firewall is not required to be turned on in order to share a printer.
  65. What is an advantage of using a printer that is connected to a hardware print server compared with a computer-shared printer?

    • A computer that shares a printer always allows for faster printing of documents.
    • A hardware print server is always available to all users.
    • A computer that shares a printer always prioritizes the printing tasks.
    • A hardware print server will have more memory to store the print job than a computer will have that shares a printer.

      A PC sharing a printer is usually running multiple tasks simultaneously besides printing and is therefore slower to process and send documents to the printer. A disadvantage of hardware print servers is that they frequently contain less storage space for the print queue compared with a dedicated print server or a computer-shared printer.
  66. A technician wants to allow many computers to print to the same printer, but does not want to affect the performance of the computers. What will the technician do to achieve this?

    • Use a software print server.
    • Use a computer-shared printer.
    • Use a hardware print server.
    • Install a second printer.

      A hardware print server allows many users to print to the same printer without using the resources of any computer. A computer-shared printer uses a computer to manage all of the print jobs. There is no software print server. Installing a second printer would reduce the print jobs on any one computer, but would still use computer resources.

  67. A user is reporting that an inkjet printer is printing colors different from what the printer should be printing. The printer has separate cartridges for each color and the user changed the cyan cartridge recently. What is the action that could fix the problem?

    • Perform a printer head cleaning.
    • Check for loose printer cables.
    • Use a different type of paper.
    • Purchase a maintenance kit.

      A head cleaning routine is needed if the cartridges get clogged or if they are new. Typically, inkjet printers print different colors if one of the cartridges is not able to function properly.
  68. Which two field replaceable units could be found in a laser printer maintenance kit? (Choose two.)

    • fuser assembly
    • pickup rollers
    • power supply
    • paper trays
    • drum
    • toner cartridge

      Usually, manufacturers include in the maintenance kits the parts that are subject to wear. Such parts could be a fuser assembly, transfer rollers, separation pads, and pickup rollers. Power supplies, and drum and paper trays are considered replacement parts that are changed at the time of failure, whereas the toner cartridge is considered a consumable.
  69. What is best used to clean the heating element on a thermal printer?

    • mild solvent
    • soap foam
    • isopropyl alcohol
    • distilled water

      Cleaning the heating element regularly with isopropyl alcohol will extend the life of the printer. Using any of the other substances could damage the printer.
  70. A user notices that there is intermittent wireless connectivity on a laptop that is running a wireless PCI Express Micro card using the wireless 802.11n standard. What should the user do to fix the problem?

    • Replace the PCI Express Micro card with a Mini-PCIe card.
    • Replace the PCI Express Micro card with a Mini-PCI card.
    • Move the laptop to a new location.
    • Replace the OS on the laptop.

      In this situation the intermittent loss of wireless connectivity could be due to the distance from the access point or some obstruction in the signal path. Moving to a new location would remedy the problem. Replacing the wireless PCI Express Micro card or replacing the OS will not resolve the problem.
  71. A technician connects a new LCD monitor for the first time and finds the display very pixilated. What is a possible solution to this problem?

    • Set the screen to native resolution.
    • Change the monitor video connector from DVI to HDMI.
    • Power cycle the monitor.
    • Set the screen resolution to VGA.

      The native screen resolution is the optimum design resolution for the monitor and using this should resolve any display issues. Changing the type of video connector and power cycling the monitor is unlikely to resolve this problem. If the display is pixilated, it is most likely at VGA resolution.
  72. Which wireless encryption method is the least secure?

    • WEP
    • WPA
    • AES
    • TKIP

      WEP is the weakest encryption method. WPA, AES, and TKIP are considered enhancements to the WEP standard and therefore are more secure.
  73. What kind of tool or substance is better to use to remove spilled toner on a laser printer?

    • mild detergent solution
    • compressed air
    • regular vacuum cleaner
    • special vacuum cleaner

      Specially designed vacuum cleaners with HEPA filters are used to remove toner from any surface. Regular vacuum cleaner filters will not hold the powder. Compressed air will blow the toner off somewhere else and mild detergent solution will mix with the powder causing more problems that it solves.
  74. Which feature will assign a computer an IP address even if there is no working DHCP server in the network?

    • DNS
    • ARP
    • WINS
    • APIPA

      APIPA is Automatic Private IP Addressing. If there is no working DHCP server, the computer will use a random IP address from the 169.254.X.X class B range. ARP, WINS, and DNS serve other networking purposes.
  75. A user reports that a laser printer is printing shadow images and letters. Which part should the technician replace to correct this problem?

    • network cable
    • pick up roller
    • drum
    • fuser

      The drum is a metal cylinder that holds an electrostatic charge to pick up the toner powder. If the drum is defective, then the charge on the cylinder will not hold the correct latent image to attract the toner.
  76. Match the power connector to the device. (Not all options are used.)

    ITE 6.0 A+ Cert Practice Exam 1 Answers 2018 2019 100% 001
    ITE 6.0 A+ Cert Practice Exam 1 Answers 2018 2019 100% 001
  77. Refer to the exhibit. Match the type of expansion slot to the letter shown in the graphic. (Not all options are used.)

    ITE 6.0 A+ Cert Practice Exam 1 Answers 2018 2019 100% 01
    ITE 6.0 A+ Cert Practice Exam 1 Answers 2018 2019 100% 01

    ITE 6.0 A+ Cert Practice Exam 1 Answers 2018 2019 100% 02
    ITE 6.0 A+ Cert Practice Exam 1 Answers 2018 2019 100% 02
  78. Refer to the exhibit. Match the letter found in the exhibit with the description. (Not all options are used.)

    ITE 6.0 A+ Cert Practice Exam 1 Answers 2018 2019 100% 03
    ITE 6.0 A+ Cert Practice Exam 1 Answers 2018 2019 100% 03

    ITE 6.0 A+ Cert Practice Exam 1 Answers 2018 2019 100% 04
    ITE 6.0 A+ Cert Practice Exam 1 Answers 2018 2019 100% 04
  79. Match the connector type to its use. (Not all options are used.)

    ITE 6.0 A+ Cert Practice Exam 1 Answers 2018 2019 100% 05
    ITE 6.0 A+ Cert Practice Exam 1 Answers 2018 2019 100% 05
  80. Match the port number or numbers to the protocol. (Not all options are used.)

    ITE 6.0 A+ Cert Practice Exam 1 Answers 2018 2019 100% 06
    ITE 6.0 A+ Cert Practice Exam 1 Answers 2018 2019 100% 06