Last Updated on March 29, 2016 by InfraExam
IT Essentials – ITE Chapter 14 Exam Answers v6.0 2018 2019
Cisco ITE v6.0 latest or IT Essentials v6.0 Chapter 14 Exam Answers PC hardware and software (ITE Version 6.00) collection year 2017, 2018 and 2019 Full 100%. IT Essentials has been know as ITE v6. The following are the questions exam answers. Guarantee Passed. ITE v6.0 Chapter 14 exam answers has some new update from the old version 5. You can review all Chapter 14 Exam Answers. You will get passed scored 100% with this version 6.0. Good Luck for ITE v6.0 Exam!
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A technician discovers that RAID has stopped working. Which two situations could cause this issue? (Choose two.)
- The external RAID controller loses power.
- The RAID controller fails.
- The cables connected to the hard drive are connected incorrectly.
- One of the hard drives fails.
- RAID has been configured incorrectly.
If the external RAID controller loses power or the RAID controller fails, RAID will stop working. Hard drive cables connected incorrectly would have prevented RAID from starting. Recovery from a hard drive failure is what RAID was designed to address.
A technician is upgrading an older PC with a dual core CPU. When the PC restarts, it is slower than it was before the upgrade. The Performance tab from the Task Manager displays only one CPU graph. What is the most probable solution to this problem?
- Update the BIOS firmware to support the dual core CPU.
- Increase the amount of RAM available.
- Replace the HDD with a higher capacity hard drive.
- Overclock the CPU.
Explanation:The fact that there is only one CPU graph available indicates that the technician needs to upgrade the BIOS firmware to support a dual core CPU.
What is a symptom of a printer fuser that needs to be replaced?
- Toner is coming off printed pages.
- Paper is not feeding into the printer correctly.
- Pages are printing with ghost images.
- Vertical lines are printed on every page
Explanation:If toner is coming off printed pages, the toner has not fused to paper properly. This lack of fusion can mean that the fuser component of the printer could be defective and requires replacement.
What is a probable cause of a printer producing pages with ghost images?
- a worn drum wiper
- a damaged pickup roller
- not enough memory
- an incorrect print driver
Explanation:If the drum wiper is worn on a printer, the printer may produce pages with ghost images. In this case, the drum or toner cartridge should be replaced.
What corrective action should be taken on a printer that prints unknown characters?
- Reinstall the driver.
- Increase the memory.
- Replace the drum wiper.
- Replace the fuser.
Explanation:If unrecognized characters are printed, a likely cause is that an incorrect printer driver is installed.
Users in an office complain that they are receiving “Document failed to print” messages when trying to print to a network printer. What is a likely problem?
- The printer toner is low.
- The printer drum is dirty.
- The printer is configured with an incorrect IP address.
- The printer does not have enough memory.
Explanation:Receiving a “Document failed to print” message can indicate that the network printer has an incorrect IP address
A user has not updated an application for over two years and has just updated to the newest release on the workstation. The user notices, however, that the software with the newest release is operating very slowly. The other applications on the workstation are operating normally. What is a possible cause?
- The BIOS needs to be updated.
- The computer has a virus.
- The computer does not have enough RAM.
- The workstation does not have a compatible driver installed.
Explanation:If a computer is displaying slow performance when a specific application is being used, more RAM may need to be installed.
A technician adds a new optical drive to a computer but the optical drive is not recognized by the computer. The technician thinks that the BIOS firmware needs to be updated and updates the CMOS. However, the computer fails to start. What is a possible solution?
- Download a different set of drivers for the newly installed hardware.
- Contact the motherboard manufacturer to obtain a new CMOS chip.
- Attach external power to the newly installed hardware.
- Change the boot order in the BIOS to include the optical drive.
Explanation:After the CMOS on a computer is updated and the computer fail to boot, it is likely that the CMOS firmware was installed incorrectly. The original firmware should be restored or a new CMOS must be obtained from the motherboard manufacturer.
A computer repeatedly locks without any error message. Which two conditions may be the cause of the problem? (Choose two.)
- The index service is not running.
- The computer has a virus.
- An update has corrupted the operating system.
- The UAC has been turned off.
- The user has breached the user security policy.
- The CPU needs to be upgraded.
If a computer locks without an error message, hardware or software could be the issue. Problems could include the following:
- The CPU or FSB are set incorrectly on the motherboard or in the BIOS.
- The computer is overheating.
- An update has corrupted the operating system.
- The RAM is failing or a RAM module is failing.
- The hard drive is failing.
- The power supply is failing.
- The computer has a virus.
What usually causes the BSOD in the Windows OS?
- CPU overheating
- a fragmented hard drive
- insufficient RAM
- device driver compatibility errors
Explanation:A Blue Screen of Death (BSOD) is usually caused by device driver compatibility errors or hardware failure. An insufficient amount of RAM may cause slow performance. An overheated CPU may cause the computer to lock up. A fragmented hard disk may cause slow performance because of slow input and output.
A user reports that WiFi is not working on a laptop. A technician checks the laptop and notices that the wireless networking icon is missing from the notification area of the task bar. The technician tries to turn the wireless switch on the laptop on and off. However, the wireless NIC is still not displayed. What should be done next to troubleshoot this issue?
- Replace the NIC with one that is known to work.
- Configure wireless networking in the System Information tool.
- Add the NIC to the system in the Devices and Printers control panel.
- Activate the NIC in the BIOS or UEFI settings.
Explanation:Built-in devices such as wireless and Bluetooth devices, can be enabled or disabled in BIOS or UEFI. When they are disabled, Windows OS will not be able to recognize and use them.
What are two reasons that a workstation would begin to lock up frequently? (Choose two.)
- failing RAM
- an overheating CPU
- an incorrect display setting
- indexing service running too long
- issues with the uninstallation of an application
Explanation:A CPU that is overheating and hardware that is failing, such as bad RAM modules, could cause a system to lock up. An incompatible display driver would be responsible for causing no display or a distorted display. An incomplete uninstallation may cause the application to still be listed in the registry even though it has been deleted from the hard disk. An indexing service that is running too long, which sometimes happens the first time that indexing is enabled, may cause slow response to a user application, but would not cause lock ups.
A PC is not able to connect to a wired network. Pinging the loopback address is successful, but the gateway cannot be reached. On the network switch all the interface lights are on, except for the interface connected to the PC. The LED on the network card is off. What is the most likely cause of this problem?
- The gateway needs to be fixed.
- The network cable is faulty.
- The network switch is faulty.
- The PC has an incorrect IP address for the DNS server.
Explanation:The network card is working if the loopback address can be pinged. The LED on the network card being off points towards a faulty cable or a bad connection.
Users in a recently installed wireless network are complaining of slow data transfer and frequent loss of connectivity. The technician checks that the wireless security is correctly implemented, and there is no evidence of unauthorized users on the network. Which two problems might the technician suspect? (Choose two.)
- There is interference from outside sources.
- The DHCP server is faulty.
- The wireless signal is too weak.
- The antenna on the access point is too powerful.
- The network passwords need to be reissued to the users.
Explanation:Normally, the closer a wireless NIC is to an access point, the faster the connectivity. This problem does not require the network password to be reissued. The combination of the low bandwidth and the intermittent connectivity is pointing towards a weak signal or interference from outside sources.
A user can send email to other people in the office successful but is unable to receive any email. What is a possible cause of this issue?
- The computer has incorrect POP3 or IMAP settings.
- The computer has incorrect SMTP settings.
- The computer has a full outbox.
- The computer has a wrong username or password configured to receive email.
Explanation:A user who can send email but is unable to receive email may have incorrect email settings configured on his or her workstation. Email is received using POP3 or IMAP.
A group of users is unable to connect to the network. When testing several of the PCs and issuing the command ipconfig, the technician notices that all of them have an IP address in the 169.254.x.x range. What is the most likely cause of this problem?
- The Internet connection is down.
- The DHCP server is not operational.
- The gateway address is incorrect.
- The DNS server is not operational.
Explanation:If the PCs are not able to connect to a DHCP, they will be allocated an IP address within the range 169.254.0.0 – 169.254.255.255.
Which network server is malfunctioning if a user can ping the IP address of a web server but cannot ping the web server host name?
- the DNS server
- the DHCP server
- the FTP server
- the HTTP server
Explanation:If pings are successful to an IP address but not to a host name, then the problem may be that a DNS server cannot be accessed.
What command can a technician use on a computer to see if DNS is functioning properly?
- net share
- net use
Explanation:The nslookup command can be used to test DNS functionality.
An administrator deploys wireless access points across the office to provide wireless network connectivity to users. Each workstation receives an IP address via DHCP. After a file server with a static IP is connected to the wired network, the administrator receives an IP address conflict message. What is a possible solution?
- Restart the DHCP server.
- Change the IP address of the file server with the ipconfig /release and ipconfig /renew commands.
- Change the static IP configured on the file server.
- Connect the file server to the wireless network.
Explanation:If an IP address conflict message is displayed, then a single IP address is being used more than once on the same network. To solve this issue, the administrator needs to give a different static IP address to the server on the network.
A computer displays this message when the computer boots: “MBR has been changed or modified.” What could cause this problem?
- A boot sector virus has altered the master boot record.
- A virus has altered the Windows kernel.
- The CMOS battery has failed.
- A RAM module is not fully inserted into the memory slot.
Explanation:A boot sector virus will alter the MBR. A virus that alters the Windows kernel will not produce this message. The CMOS battery that fails will cause the system clock to gain or lose time, and RAM being unseated will result in less RAM being available to the system or will result in POST errors.
A technician is troubleshooting a Windows 7 laptop infected with a virus that has damaged the master boot record. The technician has booted the laptop using the installation media and is attempting to repair the laptop from the command line interface. Which two commands can the technician use to repair the corrupt master boot record? (Choose two.)
- bootrec /fixboot
- bootrec /fixmbr
Explanation:The regedit command is used to access the Windows registry, Regedt32 allows for editing the registry in read only mode, while the chkdsk command is used to repair the Windows file system. The bootrec /fixboot command is used to repair the boot sector in Windows Vista or 7, while the bootrec /fixmbr command is used to repair a corrupt master boot record in a Windows 7 or Vista environment.
A user reports that all of the software applications operate very slowly every day around 9:30 a.m. A couple of hours later, the computer operates normally for the rest of the day. What is the most likely cause?
- The computer is infected with a virus or malware.
- The computer network is experiencing congestion at those times.
- The computer is being scanned by the antivirus software on a specified schedule.
- The computer is missing a required driver.
Explanation:Antivirus software that is scheduled to run during working hours may cause computer performance issues.