PgMP : Program Management Professional : Part 09

  1. Molly is the program manager for her organization and she is creating a program plan that defines the benefits of the program and how her program and team will create the benefits for the organization. What plan is Molly creating in this scenario?

    • Quality management plan
    • Business case
    • Program management plan
    • Benefits management plan
  2. Which of the following is NOT true regarding the program work breakdown structure (WBS)?

    • It defines a program and groups the program’s discrete work elements in a way that helps organize and define the total work scope of the program.
    • It subdivides the program deliverables to work packages that are linked to the activities within the program.
    • It defines all the work and only the required work for the program.
    • It subdivides the program deliverables to work packages that are linked to the activities within the program.
  3. Program management has several themes that the program manager must be aware of.

    Which one of the following is not a program management theme?

    • Benefit management
    • Stakeholder management
    • Program governance
    • Organizational planning
  4. You are the program manager for your organization. One of the projects within your program is to install 15,000 light fixtures throughout your organization’s corporate campus. The new fixtures will save on electrical costs. Which one of the following choices is an ideal approach to quality assurance and the installation of the light fixtures for this project team?

    • The cost and time of each installation should go down because of the learning curve.
    • The project manager should work with the project team to understand how each fixture is to be installed.
    • The project team members should develop their own system for installation of the fixtures.
    • Use a checklist for the installation because it is repeatable work.
  5. Gary is program manager for his organization. His current program is over budget and is slipping on the program schedule. Management has demanded a change to the program scope. What is the most likely type of change management would make to this program scope?

    • A change to add additional funds to the program scope
    • A change to reduce the program scope
    • Anything that management demands
    • A change to add additional time to the program schedule
  6. Mary has just completed a large program for her organization. What should Mary now do with the program records that she has created throughout the program?

    • The program records should be archived with the program customer.
    • The program records should be archived with the program sponsor.
    • The program records should be archived as part of organizational process assets.
    • The program records should be archived as part of enterprise environmental factors.
  7. You are hosting a meeting with all of the vendors that have received a copy of your statement of work. In this meeting, you’ll be discussing the statement of work, clarifying the details, and answering any questions the vendors may have about the project. What is this meeting called?

    • Sales meeting
    • Select sellers process
    • Bidder conference
    • Negotiations
  8. Your program will create new software and install new hardware for your organization. Some of the goals of the program is to improve employee morale, improve customer service, and boost customer satisfaction. These intangible goals need metrics. What program stakeholder is responsible for quantifying these goals?

    • Program customer
    • Program director
    • Program manager
    • Business analyst
  9. Hans is the program manager for his organization. His current project has seven constituent projects that each will create deliverables for the organization. Who is responsible for the project deliverables in this scenario?

    • Project managers
    • Hans
    • Program director
    • Hans and each project manager
  10. What is the primary purpose of a project kick-off meeting?

    • To establish why the project has been initiated.
    • To establish the direction and purpose of the project management plan.
    • To establish the roles and responsibilities of the stakeholders.
    • To establish who the project manager and project sponsor are for the project.
  11. At what point in the project is the risk of failing to achieve the project objectives the greatest?

    • During project planning
    • During the project execution
    • At the project start
    • At the end of the project
  12. Gina is the program manager for her organization and is reviewing the results of quality control. She would like to create a chart that shows the categories of defects within the program so that she and the program team can address the largest categories in descending order. Which one of the following is the best chart for Gina in this situation?

    • Cause and effect chart
    • Pareto chart
    • Control chart
    • Ishikawa chart
  13. You are the program manager for your organization. As your program is being initiated there is some initial concern from the management about the utilization of resources in your program and the need for resources in their day-to-day roles in operations. Management has set a limit on your program that resources may only work 20 hours per week on the program. What is this limit of resource hours in a time period known as?

    • Resource leveling heuristic
    • Resource requirements
    • Program risk
    • Resource utilization
  14. You are the program manager for your organization. You are planning a new program that will construct a new warehouse facility for your company. As you look forward to the conclusion of the program you need an official document that will signify the program has ended. What document should you specify in your program management plan for the conclusion of the program?

    • Final program audit report
    • Audit of program financials
    • Lessons learned documentation
    • Certificate of program completion
  15. You are the program manager for your organization and are working with your team to create the program scope management plan. This plan defines several things in your program except for which one of the following?

    • How quality control will be included in the scope
    • How changes may be allowed to enter the program scope
    • How the program scope will be created for your program
    • How the program scope will be controlled
  16. Management is trying to determine which program to initiate. Each of the potential programs has the possibility of creating an income for each it is in existence. Management would like to consider the present value for each year a program creates a return on investment. What program selection method is management using in this instance?

    • Present value
    • Internal rate of return
    • Time value of money
    • Net present value
  17. You are the program manager for your program and are creating a communications management plan. Management wants you to address the type of communications based on the number of communication channels you’ll have within the program. Currently there are 345 stakeholders in your program but next week you’ll have 387 stakeholders. How many more communication channels will you have next week in your program?

    • 59,340
    • 15,351
    • 861
    • 74,691
  18. There are five stages of team development. At which stage are there likely to be disagreements and struggle for roles in the program team?

    • Adjourning
    • Forming
    • Confronting
    • Storming
  19. Which one of the following is the best definition of program quality?

    • Satisfying the program scope, conforming to requirements, and ensuring a fitness for use.
    • Working with the program team, project managers, and the project team members to ensure that the work is done accurately and correctly the first time.
    • Creating the program scope statement exactly as the stakeholders have requested.
    • Balancing the time, cost, and scope objectives of the project.
  20. Which one of the following is not an output of the direct and manage program execution process?

    • Results of program work
    • Program budget
    • Change requests
    • Request to terminate the program