Refer to the exhibit. A user calls the help desk to report a printer issue. The user explains that when selecting the print option from the menu bar, a dialog box pops up requesting a file name. After entering the filename, nothing prints on the attached HP printer. What is the cause of the issue that the user is experiencing?

 

Last Updated on February 21, 2021 by InfraExam

Refer to the exhibit. A user calls the help desk to report a printer issue. The user explains that when selecting the print option from the menu bar, a dialog box pops up requesting a file name. After entering the filename, nothing prints on the attached HP printer. What is the cause of the issue that the user is experiencing?

ITE v7.0 – IT Essentials ( Version 7.0) – IT Essentials 7.0 & 7.02 Final Exam 1 – 14 Answers 05
ITE v7.0 – IT Essentials ( Version 7.0) – IT Essentials 7.0 & 7.02 Final Exam 1 – 14 Answers 05
  • The HP printer is not reachable over the network.
  • The default printer is a virtual printer.
  • The HP printer is off-line or disconnected.
  • An incorrect printer driver is loaded.
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