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Refer to the exhibit. During the troubleshooting of software that is installed on a computer system, a level one technician requires help from a level two technician. The file shown in the exhibit must be sent to the level two technician. How should the level one technician deliver this file?

  • This file should not be shared with the level two technician.
  • Replace all passwords in the file with <password omitted> before emailing the file and then supply the passwords by secure means, if required.
  • Send the file as it is to the level two technician.
  • Deliver the file in printed format only.

Customer privacy should be maintained. The easiest way to preserve it is removing any occurrence of passwords from the documentation that is being sent to another technician.

If a client password is required to solve the problem, it should be sent to another technician through a specific document.

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