What are three pieces of information a level one technician should gather from a customer? (Choose three.)

Last Updated on February 21, 2021 by Admin

What are three pieces of information a level one technician should gather from a customer? (Choose three.)

  • contact information
  • description of the problem
  • details of any recent changes to the computer
  • output from diagnostic software
  • output from a remote connection to the customer computer
  • current CMOS settings
    Explanation:

    A level one technician should gather information from the customer and solve simple problems. For more advanced diagnostics, opening the computer case, running diagnostics software, and performing remote connections, the problem should be escalated to a level two technician.

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