What is the next troubleshooting step after a theory of probable cause has been established?

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Last Updated on February 14, 2019 by InfraExam

What is the next troubleshooting step after a theory of probable cause has been established?

  • Test the theory to determine cause.
  • Identify the exact problem.
  • Establish a plan of action.
  • Document findings and outcomes.
    Explanation:

    There are six steps in the troubleshooting process.
    1. Identify the problem.
    2. Establish a theory of probable cause.
    3. Test the theory to determine cause.
    4. Establish a plan of action to resolve the problem.
    5. Verify full system functionality.
    6. Document findings.

For All Questions: IT Essentials Final Exam Answers All in One v6.0 Full 100% 2019

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