When responding to a call from a customer who is experiencing problems with a computer, the technician notices that a number of system files on the computer have been renamed. Which two possible solutions could the technician implement to resolve the problem? (Choose two.)

 

Last Updated on February 20, 2021 by InfraExam

When responding to a call from a customer who is experiencing problems with a computer, the technician notices that a number of system files on the computer have been renamed. Which two possible solutions could the technician implement to resolve the problem? (Choose two.)

  • Use antivirus software to remove a virus.
  • Restore the computer from a backup.
  • Change the folder and file permissions of the user.
  • Reset the password of the user.
  • Upgrade the file encryption protocol.
    Explanation:

    Renamed system files are usually the result of a virus on the computer. Removing the virus and restoring the computer from a backup are the only two possible solutions in this case.

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