Which of the following is the BEST way to determine if IT is delivering value to the business?

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  • Post last modified:December 22, 2021
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Last Updated on December 22, 2021 by Admin

Which of the following is the BEST way to determine if IT is delivering value to the business?

  • Distribute surveys to various end users of IT services.
  • Interview key IT managers and service providers.
  • Review IT service level agreement (SLA) metrics.
  • Analyze downtime frequency and duration.

Explanation: 
A service level agreement (SLA) is a written document, which officially describe the details of services, in non-technical terms, provided by the IT department (internal or external) to its customers. The aim of SLA is to maintain and improve the customer satisfaction to an agreed level.

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