A user calls the help desk with the following situation. “I added a new PC to my LAN. I can ping other devices on my LAN but not any remote devices.” What advice should the help desk agent give to the caller?

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A user calls the help desk with the following situation. "I added a new PC to my LAN. I can ping other devices on my LAN but not any remote…

Continue ReadingA user calls the help desk with the following situation. “I added a new PC to my LAN. I can ping other devices on my LAN but not any remote devices.” What advice should the help desk agent give to the caller?

A user calls the help desk with the following situation. “I was updating my operating system software and the power went out before it finished. My PC terminates before the boot process is complete.” What advice should the help desk agent give to the caller?

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A user calls the help desk with the following situation. "I was updating my operating system software and the power went out before it finished. My PC terminates before the…

Continue ReadingA user calls the help desk with the following situation. “I was updating my operating system software and the power went out before it finished. My PC terminates before the boot process is complete.” What advice should the help desk agent give to the caller?

A user calls the help desk with the following situation. “My Windows operating system is slowing down more and more each day and it now takes ages to load an application.” What advice should the help desk agent give to the caller?

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A user calls the help desk with the following situation. "My Windows operating system is slowing down more and more each day and it now takes ages to load an…

Continue ReadingA user calls the help desk with the following situation. “My Windows operating system is slowing down more and more each day and it now takes ages to load an application.” What advice should the help desk agent give to the caller?

What are two advantages of SD-WAN technologies over traditional WAN? (Choose two.)

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What are two advantages of SD-WAN technologies over traditional WAN? (Choose two.) network consistency and reliability integrated and automated network security features independently configured devices instead of centrally required to…

Continue ReadingWhat are two advantages of SD-WAN technologies over traditional WAN? (Choose two.)

What does the activation of the Offline Files feature in the Sync Center do in Windows 10?

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What does the activation of the Offline Files feature in the Sync Center do in Windows 10? It sets up a local file location that will store the files to…

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A technician wishes to use the reset option to repair a Windows 10 installation and chooses the option that will retain the user’s personal files. Which statement is true based on using this option?

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A technician wishes to use the reset option to repair a Windows 10 installation and chooses the option that will retain the user's personal files. Which statement is true based…

Continue ReadingA technician wishes to use the reset option to repair a Windows 10 installation and chooses the option that will retain the user’s personal files. Which statement is true based on using this option?

Which two statements are true regarding GPT partitions? (Choose two.)

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Which two statements are true regarding GPT partitions? (Choose two.) They are commonly used in computers with UEFI firmware. They are commonly used in computers with BIOS based firmware. They…

Continue ReadingWhich two statements are true regarding GPT partitions? (Choose two.)

A user visits a trusted website. The website sends the user a link via email to the default browser window. When the user clicks on the link, a message appears stating that there is a problem with the website’s security certificate. Why has this occurred?

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A user visits a trusted website. The website sends the user a link via email to the default browser window. When the user clicks on the link, a message appears…

Continue ReadingA user visits a trusted website. The website sends the user a link via email to the default browser window. When the user clicks on the link, a message appears stating that there is a problem with the website’s security certificate. Why has this occurred?

A user signs up on an application that requires multifactor authentication. The user chooses to register the phone number for the authentication system. Which three items must the user provide in order to authenticate? (Choose three.)

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A user signs up on an application that requires multifactor authentication. The user chooses to register the phone number for the authentication system. Which three items must the user provide…

Continue ReadingA user signs up on an application that requires multifactor authentication. The user chooses to register the phone number for the authentication system. Which three items must the user provide in order to authenticate? (Choose three.)

Match the Windows 10 drive management condition with the respective description.

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Match the Windows 10 drive management condition with the respective description. Foreign ==> a dynamic disk that has been moved to a computer from another computer running Windows Healthy ==>  a…

Continue ReadingMatch the Windows 10 drive management condition with the respective description.

Where are 32-bit program files located in a 64-bit version of Windows 10 Pro?

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Where are 32-bit program files located in a 64-bit version of Windows 10 Pro? c:\Program files c:\Program files (x86) c:\Windows\system32 c:\users Explanation & Hint: In a Windows 10 64-bit operating…

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A technician has just purchased a new Windows 10 PC and wants to transfer selected files, folders, profiles, and applications from the old Windows PC. What tool or utility does Microsoft recommend to do this?

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A technician has just purchased a new Windows 10 PC and wants to transfer selected files, folders, profiles, and applications from the old Windows PC. What tool or utility does…

Continue ReadingA technician has just purchased a new Windows 10 PC and wants to transfer selected files, folders, profiles, and applications from the old Windows PC. What tool or utility does Microsoft recommend to do this?

What is the default file system used during a fresh installation of Windows 10?

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What is the default file system used during a fresh installation of Windows 10? NTFS HPFS FAT16 FAT32 Explanation & Hint: The default file system for a Windows 10 installation…

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Which process in Windows 10 is responsible for assigning system resources and driver installation?

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Which process in Windows 10 is responsible for assigning system resources and driver installation? explorer PnP winlogon services Explanation & Hint: The PnP (Plug and Play) process is responsible for…

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A company has a guest wireless network available for visitors while on the company premises. A technician has noted that unauthorized users are connecting to this wireless network from outside the premises. Which action can be taken to reduce unauthorized connections to the guest wireless network while enabling visitors to still connect quickly and easily without assistance while on the company premises?

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A company has a guest wireless network available for visitors while on the company premises. A technician has noted that unauthorized users are connecting to this wireless network from outside…

Continue ReadingA company has a guest wireless network available for visitors while on the company premises. A technician has noted that unauthorized users are connecting to this wireless network from outside the premises. Which action can be taken to reduce unauthorized connections to the guest wireless network while enabling visitors to still connect quickly and easily without assistance while on the company premises?

A user has a computer that is infected with spyware. What should be performed after the spyware is completely cleaned?

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A user has a computer that is infected with spyware. What should be performed after the spyware is completely cleaned? Delete system restore files. Run Windows Update . Run a disk defragmentation.…

Continue ReadingA user has a computer that is infected with spyware. What should be performed after the spyware is completely cleaned?

A programmer needs to automate processes and tasks in an operating system. Which tool would the programmer use to build a script file?

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A programmer needs to automate processes and tasks in an operating system. Which tool would the programmer use to build a script file? a text editor a comparison operator an…

Continue ReadingA programmer needs to automate processes and tasks in an operating system. Which tool would the programmer use to build a script file?