An on-site IT technician finished the removal of malware from a customer computer and installed new virus protection software. An hour after the technician left the site, the customer called the help desk to report that a critical web-based application was no longer functioning properly. Which step in the troubleshooting process did the IT technician fail to properly complete?

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An on-site IT technician finished the removal of malware from a customer computer and installed new virus protection software. An hour after the technician left the site, the customer called…

Continue ReadingAn on-site IT technician finished the removal of malware from a customer computer and installed new virus protection software. An hour after the technician left the site, the customer called the help desk to report that a critical web-based application was no longer functioning properly. Which step in the troubleshooting process did the IT technician fail to properly complete?

An accountant is booting a desktop that has Windows 8 installed. The boot process is currently working on the following step: WinLoad loads two files that make up the core of Windows: NTOSKRNL.EXE and HAL.DLL. What is the next step that will happen in the boot process?

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An accountant is booting a desktop that has Windows 8 installed. The boot process is currently working on the following step: WinLoad loads two files that make up the core…

Continue ReadingAn accountant is booting a desktop that has Windows 8 installed. The boot process is currently working on the following step: WinLoad loads two files that make up the core of Windows: NTOSKRNL.EXE and HAL.DLL. What is the next step that will happen in the boot process?

Match the HTTP status code group to the type of message generated by the HTTP server.

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Match the HTTP status code group to the type of message generated by the HTTP server. Explanation & Hint: 1xx (Informational): These status codes indicate a provisional response, consisting only…

Continue ReadingMatch the HTTP status code group to the type of message generated by the HTTP server.

Match each characteristic to the appropriate email protocol. (Not all options are used.)

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Match each characteristic to the appropriate email protocol. (Not all options are used.) Answers Explanation & Hints: Both POP and IMAP are used to retrieve email messages. SMTP is the…

Continue ReadingMatch each characteristic to the appropriate email protocol. (Not all options are used.)

Which protocol is a client/server file sharing protocol and also a request/response protocol?

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Which protocol is a client/server file sharing protocol and also a request/response protocol? FTP SMB TCP UDP Answers Explanation & Hints: The Server Message Block (SMB) is a client/server file…

Continue ReadingWhich protocol is a client/server file sharing protocol and also a request/response protocol?

Match each statement about FTP communications to the connection it describes. (Not all options are used.)

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Match each statement about FTP communications to the connection it describes. (Not all options are used.) Answers Explanation & Hints: Both connections that are required for FTP operations are established…

Continue ReadingMatch each statement about FTP communications to the connection it describes. (Not all options are used.)

Refer to the exhibit. A cybersecurity analyst is viewing captured packets forwarded on switch S1. Which device has the MAC address 50:6a:03:96:71:22?

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Refer to the exhibit. A cybersecurity analyst is viewing captured packets forwarded on switch S1. Which device has the MAC address 50:6a:03:96:71:22? router DG router ISP DSN server web server…

Continue ReadingRefer to the exhibit. A cybersecurity analyst is viewing captured packets forwarded on switch S1. Which device has the MAC address 50:6a:03:96:71:22?

A user gets an IP address of 192.168.0.1 from the company network administrator. A friend of the user at a different company gets the same IP address on another PC. How can two PCs use the same IP address and still reach the Internet, send and receive email, and search the web?

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A user gets an IP address of 192.168.0.1 from the company network administrator. A friend of the user at a different company gets the same IP address on another PC.…

Continue ReadingA user gets an IP address of 192.168.0.1 from the company network administrator. A friend of the user at a different company gets the same IP address on another PC. How can two PCs use the same IP address and still reach the Internet, send and receive email, and search the web?

Refer to the exhibit. A network security analyst is examining captured data using Wireshark. The captured frames indicate that a host is downloading malware from a server. Which source port is used by the host to request the download?

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Refer to the exhibit. A network security analyst is examining captured data using Wireshark. The captured frames indicate that a host is downloading malware from a server. Which source port…

Continue ReadingRefer to the exhibit. A network security analyst is examining captured data using Wireshark. The captured frames indicate that a host is downloading malware from a server. Which source port is used by the host to request the download?

Which two operations are provided by TCP but not by UDP? (Choose two.)

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Which two operations are provided by TCP but not by UDP? (Choose two.) identifying the applications acknowledging received data tracking individual conversations retransmitting any unacknowledged data reconstructing data in the…

Continue ReadingWhich two operations are provided by TCP but not by UDP? (Choose two.)

Match the characteristic to the protocol category. (Not all options are used.)

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Match the characteristic to the protocol category. (Not all options are used.) Answers Explanation & Hints: TCP uses 3-way handshaking as part of being able to provide reliable communication and…

Continue ReadingMatch the characteristic to the protocol category. (Not all options are used.)

A cybersecurity analyst believes an attacker is spoofing the MAC address of the default gateway to perform a man-in-the-middle attack. Which command should the analyst use to view the MAC address a host is using to reach the default gateway?

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A cybersecurity analyst believes an attacker is spoofing the MAC address of the default gateway to perform a man-in-the-middle attack. Which command should the analyst use to view the MAC…

Continue ReadingA cybersecurity analyst believes an attacker is spoofing the MAC address of the default gateway to perform a man-in-the-middle attack. Which command should the analyst use to view the MAC address a host is using to reach the default gateway?

A network administrator is testing network connectivity by issuing the ping command on a router. Which symbol will be displayed to indicate that a time expired during the wait for an ICMP echo reply message?

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A network administrator is testing network connectivity by issuing the ping command on a router. Which symbol will be displayed to indicate that a time expired during the wait for…

Continue ReadingA network administrator is testing network connectivity by issuing the ping command on a router. Which symbol will be displayed to indicate that a time expired during the wait for an ICMP echo reply message?