| Explanation & Hint:
If a technician is working on a laptop and an app is not responding, the probable causes from the given options are:
- An app needs to be restarted: This is often the most common cause of an app not responding. Applications can encounter issues due to various reasons like software bugs, memory leaks, or conflicts with other processes. Restarting the app can reset its state and potentially resolve any temporary glitches it’s experiencing.
- The GPU is overheating: If the app is graphically intensive (like a video game or a high-resolution video editing software), an overheating GPU (Graphics Processing Unit) could cause performance issues or crashes. When a GPU overheats, it may throttle its performance to reduce heat, leading to application instability or non-responsiveness.
The other options are less likely to be directly related to an app not responding:
- The battery is low: While a low battery can affect overall laptop performance, especially if the laptop enters a power-saving mode, it’s less likely to specifically cause an app to become unresponsive. However, in some cases, power-saving settings can reduce processing power, potentially impacting app performance.
- Wi-Fi is turned off: If the app relies on an internet connection to function (like cloud-based apps or apps that stream data from online sources), then Wi-Fi being turned off could impact its functionality. However, this typically wouldn’t cause an app to become unresponsive; instead, it might prevent the app from accessing online content or updating.
In this scenario, the technician should first attempt to restart the app. If the issue persists and the app is resource-intensive, checking the laptop’s temperature and ensuring it’s not overheating would be a good step. If the app requires internet access, ensuring that Wi-Fi is turned on is also important. |