A user calls the help desk and reports that a security alert appears on the screen about a malware attempt to enter the PC. What should the technician instruct the user to do?
- Turn on the Windows Firewall.
- Close the email client software.
- Scan the PC to remove any malware.
- Stop wired or wireless network connection immediately.
| Explanation & Hint:
The security alert indicates that the antimalware software has detected a potential malware attack. There could be other malware attacks toward the PC. Therefore, the user should be proactive and run a thorough security scan to remove any malware that is found. |