By following a structured troubleshooting approach, a network administrator identified a network issue after a conversation with the user. What is the next step that the administrator should take?
- Verify full system functionality.
- Test the theory to determine cause.
- Establish a theory of probable causes.
- Establish a plan of action to resolve the issue.
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Answers Explanation & Hints: A structured network troubleshooting approach should include these steps in sequence:Identify the problem. |