A user reports that a Windows 10 PC displays a warning message. The warning message indicates that the PC is infected by malware. A technician comes to the office and makes sure that the PC is disconnected from all wired and wireless networks. What should the technician do next to further investigate the incident?

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A user reports that a Windows 10 PC displays a warning message. The warning message indicates that the PC is infected by malware. A technician comes to the office and…

Continue ReadingA user reports that a Windows 10 PC displays a warning message. The warning message indicates that the PC is infected by malware. A technician comes to the office and makes sure that the PC is disconnected from all wired and wireless networks. What should the technician do next to further investigate the incident?

A user reports that the PC displays a warning message. The warning message indicates that the PC is infected by a virus. A technician comes with a USB drive that contains a malware detection and removal program. What should the technician do before running the program?

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A user reports that the PC displays a warning message. The warning message indicates that the PC is infected by a virus. A technician comes with a USB drive that…

Continue ReadingA user reports that the PC displays a warning message. The warning message indicates that the PC is infected by a virus. A technician comes with a USB drive that contains a malware detection and removal program. What should the technician do before running the program?

A student is jogging in a city park. The student has an app on the smartphone that tracks exercise activities. The student receives a notification that a new email has been received and stops to read the email message. However, the email app is slow to respond. What is a reason for the slowness of the app to open?

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A student is jogging in a city park. The student has an app on the smartphone that tracks exercise activities. The student receives a notification that a new email has…

Continue ReadingA student is jogging in a city park. The student has an app on the smartphone that tracks exercise activities. The student receives a notification that a new email has been received and stops to read the email message. However, the email app is slow to respond. What is a reason for the slowness of the app to open?

A user attended the wedding of a coworker and took pictures using a smartphone. The user receives phone calls from several coworkers the next day and is shocked to learn that these pictures now appear on multiple web pages. What is a possible cause for the incident?

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A user attended the wedding of a coworker and took pictures using a smartphone. The user receives phone calls from several coworkers the next day and is shocked to learn…

Continue ReadingA user attended the wedding of a coworker and took pictures using a smartphone. The user receives phone calls from several coworkers the next day and is shocked to learn that these pictures now appear on multiple web pages. What is a possible cause for the incident?

A user is shopping in a mall and gets a notification that a new email is received on the smartphone. The user is wondering how the email message was delivered because the data usage feature is turned off. The user notices that the smartphone is connected to the coffee shop inside the mall using Wi-Fi. What caused this connection?

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A user is shopping in a mall and gets a notification that a new email is received on the smartphone. The user is wondering how the email message was delivered…

Continue ReadingA user is shopping in a mall and gets a notification that a new email is received on the smartphone. The user is wondering how the email message was delivered because the data usage feature is turned off. The user notices that the smartphone is connected to the coffee shop inside the mall using Wi-Fi. What caused this connection?

A sales representative is driving to visit several customer sites in the city. The representative notices that the smartphone is draining battery power more quickly than normal. What is a possible cause of the issue?

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A sales representative is driving to visit several customer sites in the city. The representative notices that the smartphone is draining battery power more quickly than normal. What is a…

Continue ReadingA sales representative is driving to visit several customer sites in the city. The representative notices that the smartphone is draining battery power more quickly than normal. What is a possible cause of the issue?

A student tells a teacher that many junk emails are appearing on a new personal laptop. What is a possible cause of the problem?

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A student tells a teacher that many junk emails are appearing on a new personal laptop. What is a possible cause of the problem? The student has spent too much…

Continue ReadingA student tells a teacher that many junk emails are appearing on a new personal laptop. What is a possible cause of the problem?

A user calls the help desk and reports that a security alert appears on the screen about a malware attempt to enter the PC. What should the technician instruct the user to do?

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A user calls the help desk and reports that a security alert appears on the screen about a malware attempt to enter the PC. What should the technician instruct the…

Continue ReadingA user calls the help desk and reports that a security alert appears on the screen about a malware attempt to enter the PC. What should the technician instruct the user to do?

A user reports that an application crashed. The technician tries a few other applications on the PC and finds that none of them start normally or that they crash soon after being launched. What is a possible cause of the problem?

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A user reports that an application crashed. The technician tries a few other applications on the PC and finds that none of them start normally or that they crash soon…

Continue ReadingA user reports that an application crashed. The technician tries a few other applications on the PC and finds that none of them start normally or that they crash soon after being launched. What is a possible cause of the problem?

A user calls the help desk and reports that the workstation, when powering up, displays error messages about an invalid system disk or invalid boot disk. When a technician comes to the office, the user mentions that the workstation was working well the day before. The technician checks the workstation and makes sure that the cable is firmly connected between the hard drive and the motherboard. What is another likely cause of the problem?

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A user calls the help desk and reports that the workstation, when powering up, displays error messages about an invalid system disk or invalid boot disk. When a technician comes…

Continue ReadingA user calls the help desk and reports that the workstation, when powering up, displays error messages about an invalid system disk or invalid boot disk. When a technician comes to the office, the user mentions that the workstation was working well the day before. The technician checks the workstation and makes sure that the cable is firmly connected between the hard drive and the motherboard. What is another likely cause of the problem?

The Windows PC of a user was shutdown abruptly due to a sudden loss of power. The user then reports that the workstation has lost several files. A help desk technician suspects that part of the hard disk might be damaged. Which Windows utility can the technician use to scan the hard disk and make repairs if necessary?

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The Windows PC of a user was shutdown abruptly due to a sudden loss of power. The user then reports that the workstation has lost several files. A help desk…

Continue ReadingThe Windows PC of a user was shutdown abruptly due to a sudden loss of power. The user then reports that the workstation has lost several files. A help desk technician suspects that part of the hard disk might be damaged. Which Windows utility can the technician use to scan the hard disk and make repairs if necessary?

A customer is explaining a problem with a computer to a technician. The technician recognizes the problem prior to the customer finishing the explanation. What should the technician do?

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A customer is explaining a problem with a computer to a technician. The technician recognizes the problem prior to the customer finishing the explanation. What should the technician do? Interrupt…

Continue ReadingA customer is explaining a problem with a computer to a technician. The technician recognizes the problem prior to the customer finishing the explanation. What should the technician do?

A user is reporting that a file has been shared specifically with another user on the network, but the other user opens the file and is unable to save it once edited. What is the probable cause?

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A user is reporting that a file has been shared specifically with another user on the network, but the other user opens the file and is unable to save it…

Continue ReadingA user is reporting that a file has been shared specifically with another user on the network, but the other user opens the file and is unable to save it once edited. What is the probable cause?

A virus has infected several computers in a small office. It is determined that the virus was spread by a USB drive that was shared by users. What can be done to prevent this problem?

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A virus has infected several computers in a small office. It is determined that the virus was spread by a USB drive that was shared by users. What can be…

Continue ReadingA virus has infected several computers in a small office. It is determined that the virus was spread by a USB drive that was shared by users. What can be done to prevent this problem?

In Linux and OS X, which CLI command can be used to display the name of the current directory?

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In Linux and OS X, which CLI command can be used to display the name of the current directory? ps pwd sudo chmod Explanation & Hint: The functions of listed…

Continue ReadingIn Linux and OS X, which CLI command can be used to display the name of the current directory?

In a Linux operating system, which component interprets user commands and forwards them to the OS?

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In a Linux operating system, which component interprets user commands and forwards them to the OS? CLI shell kernel application program Explanation & Hint: The functions of different components of…

Continue ReadingIn a Linux operating system, which component interprets user commands and forwards them to the OS?

A user logs into Active Directory on a workstation and the user home directory does not redirect to a network share on a file server. A technician suspects that the group policy setting is incorrect. Which command can the technician use to verify the group policy settings?

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A user logs into Active Directory on a workstation and the user home directory does not redirect to a network share on a file server. A technician suspects that the…

Continue ReadingA user logs into Active Directory on a workstation and the user home directory does not redirect to a network share on a file server. A technician suspects that the group policy setting is incorrect. Which command can the technician use to verify the group policy settings?

A company has recently deployed Active Directory and now a workstation cannot connect to a network resource. A technician takes corrective action by modifying group policy settings. Which command should the technician use to make the workstation synchronize with the new settings?

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A company has recently deployed Active Directory and now a workstation cannot connect to a network resource. A technician takes corrective action by modifying group policy settings. Which command should…

Continue ReadingA company has recently deployed Active Directory and now a workstation cannot connect to a network resource. A technician takes corrective action by modifying group policy settings. Which command should the technician use to make the workstation synchronize with the new settings?