1.2.3 Exercise 1 Exam Answers – English for IT 1 Module 1 100%
These are questions and answers to English for IT 1 Module 1 – 1.2.3 Exercise 1 Exam Answers 100% in 2024 by Cisco SkillsForAll with clear explanations.
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Talking to the customer service team is ………. they should be doing.
- who
- what
- that
Explanation & Hint: “Talking to the customer service team is what they should be doing.”
“Talking to the customer service team”: This is the subject of the sentence. It refers to the action of communicating with the customer service team.
“is”: This is the linking verb that connects the subject to the complement in the sentence.
“what they should be doing”: This is a noun clause serving as the complement of the verb “is.” It answers the question “what” and functions as the predicate nominative. This clause describes the action or activity that the customer service team should be engaged in, emphasizing its importance or appropriateness.
So, in essence, the sentence expresses that communicating with the customer service team is the action that they should be performing, implying that it is their responsibility or duty.
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The feedback from the survey ………. we carried out last month has been very positive.
- which
- what
- who
-
Explanation & Hint: In standard written English, the relative pronoun “which” is typically used in non-restrictive relative clauses, which provide additional, non-essential information about the noun they modify. For example: “The house, which is painted blue, is for sale.”
In contrast, restrictive relative clauses are used to specify or identify a particular noun, and “that” is often preferred in these cases. For example: “The book that I borrowed from the library is due tomorrow.”
However, in some informal or conversational contexts, people might use “which” instead of “that” in restrictive relative clauses. While this usage is generally considered less formal and might not strictly adhere to standard grammar rules, it is commonly observed in everyday speech and informal writing.
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Problems occur ………. we ignore demands for improvements in UX experience.
- when
- what
- how
-
Explanation & Hint: “Problems occur when we ignore demands for improvements in UX experience.”
“Problems occur”: This is the main clause of the sentence. It states the subject (“Problems”) and the verb (“occur”), indicating that something is happening or taking place.
“when”: This is a subordinating conjunction used to introduce a dependent clause that expresses a condition or circumstance in which the main action (in this case, “Problems occur”) takes place. Here, “when” indicates the specific condition under which the problems occur.
“we ignore demands for improvements in UX experience”: This is the dependent clause introduced by “when.” It explains the condition that leads to the occurrence of problems. Specifically, it describes the action of ignoring demands for improvements in the user experience (UX).
Putting it all together, the sentence communicates that problems arise or occur as a result of ignoring demands for improvements in UX experience. The word “when” serves to connect the condition (ignoring demands for improvements) to the main action (problems occurring), indicating the relationship between the two.
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This is Ife, ………. team is renegotiating the deal with the client.
- whose
- what
- who
-
Explanation & Hint: “This is Ife, whose team is renegotiating the deal with the client.”
“This is Ife”: This part of the sentence introduces Ife as the subject. It specifies who or what “Ife” refers to.
“whose”: This is a possessive pronoun used to indicate possession or ownership. In this context, “whose” is used to show that the team being referred to belongs to Ife. It connects Ife to her team.
“team is renegotiating the deal with the client”: This is the main clause of the sentence. It describes the action or activity of Ife’s team, which is renegotiating the deal with the client.
Overall, the sentence communicates that Ife is being introduced, and it clarifies that the team engaged in renegotiating the deal with the client belongs to her. The word “whose” establishes the possessive relationship between Ife and her team.
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That is ………. I am inviting you to the feedback session.
- why
- what
- who
-
Explanation & Hint: “That is why I am inviting you to the feedback session.”
“That is”: This phrase introduces a statement or explanation. It sets the stage for providing a reason or justification for something.
“why”: This word serves as a subordinating conjunction, introducing a subordinate clause that provides the reason or explanation for the main clause. In this case, “why” connects the explanation to the previous statement (“That is”), indicating that what follows will clarify the reason behind the speaker’s action.
“I am inviting you to the feedback session”: This is the main clause of the sentence. It describes the action the speaker is taking, which is inviting the listener to the feedback session.
Putting it all together, the sentence is structured to explain the rationale behind the speaker’s invitation to the feedback session. The word “why” serves to connect the explanation to the preceding statement, providing context and justification for the action.
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That is ………. I was hoping to discuss with you.
- what
- why
- who
-
Explanation & Hint: “That is what I was hoping to discuss with you.”
“That is”: This phrase introduces a statement or explanation, indicating that the speaker is about to clarify or specify something.
“what”: In this context, “what” is a pronoun used to introduce a noun clause that functions as the object of the verb “discuss.” It introduces the topic or subject matter that the speaker intended to talk about with the listener.
“I was hoping to discuss with you”: This is the main clause of the sentence. It describes the speaker’s intention or desire to have a discussion with the listener about a particular topic.
Putting it all together, the sentence structure allows the speaker to specify the subject of their intended discussion with the listener. The word “what” serves to introduce the noun clause that identifies this subject, providing clarity and context to the statement.