1.2.4 Exercise 2 Exam Answers - English for IT 1 Module 1 100%

1.2.4 Exercise 2 Exam Answers – English for IT 1 Module 1 100%

These are questions and answers to English for IT 1 Module 1 – 1.2.4 Exercise 2 Exam Answers 100% in 2024 by Cisco SkillsForAll with clear explanations.

Person A: Could you help me understand how it’s going to work after the product launch?

Person B:

The documentation who is in your email will tell you everything.
You can read more in the report, how I mentioned to you.
It would be best if you could go through the documentation which I sent you last week.
Nothing, why you’re not aware of what will be happening.

Explanation & Hint:

Let’s evaluate each response:

“The documentation who is in your email will tell you everything.”
This response contains an error. “Who” is a relative pronoun used for people, while “documentation” is a non-human noun. To correct this, you could replace “who” with “that” or rephrase the sentence to remove the relative pronoun entirely: “The documentation that is in your email will tell you everything.” or “The documentation in your email will tell you everything.”
“You can read more in the report, how I mentioned to you.”
This response is grammatically incorrect. The use of “how” is inappropriate in this context. A better phrasing would be: “You can read more in the report, as I mentioned to you.”
“It would be best if you could go through the documentation which I sent you last week.”
This response is grammatically correct and effectively communicates the message. It suggests that the person should review the documentation that was sent last week.
“Nothing, why you’re not aware of what will be happening.”
This response is grammatically incorrect and unclear. It seems to be asking a question or expressing surprise about the person’s lack of awareness, but it lacks clarity and coherence.

Based on correctness and clarity, response 3 is the most appropriate:

“It would be best if you could go through the documentation which I sent you last week.”

Person A: What is your feedback on the product configuration?

Person B:

That’s not how the team that implemented it did it.
Why it didn’t work is how we expected it to be.
The configuration, what your team did, is what we need.
Please tell the team who implemented it that they’ve got our initial approval.

Explanation & Hint:

Let’s break down the provided response:

“Please tell the team who implemented it that they’ve got our initial approval.”

“Please tell the team who implemented it”: This part of the response addresses the recipients of the message, specifying the team responsible for implementing the product configuration.
“that they’ve got our initial approval”: This part of the response communicates the message that the team’s work has received initial approval. It acknowledges the effort and work done by the team and indicates satisfaction or acceptance of their initial implementation.

While this response does not directly provide feedback on the specific details of the product configuration itself, it acknowledges the work done by the team and expresses approval for their efforts. It signifies that the work carried out by the team is recognized and appreciated.

However, it’s worth noting that the response does not directly address Person A’s question about feedback on the product configuration. It focuses more on acknowledging the team’s work rather than providing detailed feedback on the configuration itself. Nonetheless, in a broader context, recognizing and acknowledging the team’s efforts can be important for team morale and motivation.

Person A: Now the entry page has only three simple dashboards, nothing fancy.

Person B:

That is why we don’t need!
That’s exactly what the customers need.
Who can say – it’s terrible.
That’s okay. It is which I would expect it.

Explanation & Hint:

Let’s evaluate each response:

“That is why we don’t need!”
This response is incomplete and lacks clarity. It starts with “That is why,” but the intended explanation or reasoning is missing. Additionally, the phrase “we don’t need!” is abrupt and doesn’t provide constructive feedback or reasoning.
“That’s exactly what the customers need.”
This response provides a clear and direct statement about what the customers need, aligning with Person A’s observation about the simplicity of the entry page. It offers a perspective on the importance of meeting customer needs.
“Who can say – it’s terrible.”
This response is dismissive and doesn’t offer constructive feedback or contribute to the discussion. It dismisses the previous statement without providing reasoning or alternative suggestions.
“That’s okay. It is which I would expect it.”
This response is unclear and awkwardly phrased. The meaning is ambiguous, and it’s not clear what “which I would expect it” refers to. It doesn’t provide clear feedback or contribute to the discussion.

Based on providing relevant feedback and contributing to the discussion, response 2 is the most appropriate:

“That’s exactly what the customers need.”

Person A: Do we get more support team help during the assessment stage?

Person B:

The only people you engage in the beginning are the field teams, whom you’ve already met.
No, as we learned from previous customers, there is a need for it.
The managers what you’ve met should be enough.
No. The assessment is the easiest part, where should be done on your side.

Explanation & Hint:

Let’s break down the chosen response:

“The only people you engage in the beginning are the field teams, whom you’ve already met.”

“The only people you engage in the beginning”: This part of the response specifies that during the initial stages, the focus is on engaging with the field teams. It suggests that the primary interaction at the beginning is with these teams.
“are the field teams”: This further emphasizes that the initial engagement is specifically with the field teams, indicating their importance in the early stages of the process.
“whom you’ve already met”: This clause clarifies that the field teams being referred to are those that Person A has already encountered or interacted with previously.

This response provides information about the initial engagement process with the field teams. It suggests that the focus at the beginning is on these teams, implying that additional support team help may not be necessary during this stage. By mentioning that Person A has already met the field teams, it reinforces the idea that they are familiar with these teams and their roles. While it doesn’t directly address whether more support team help is available during the assessment stage, it offers relevant context about the initial engagement process. Depending on the specific context of the conversation and the emphasis on engaging with field teams at the beginning, this response could be appropriate.

Person A: How many people are giving us feedback regarding this issue?

Person B:

The number of feedback that we received is good.
The number of people which have given feedback is quite small.
The number of clients what commented on it has increased.
The number of customers who mentioned it has decreased.

Explanation & Hint:

Let’s evaluate each response:

“The number of feedback that we received is good.”
This response is grammatically incorrect because “feedback” is an uncountable noun, so it doesn’t typically take “number of” before it. Additionally, it doesn’t directly answer the question about how many people are giving feedback, instead focusing on the quality of the feedback received.
“The number of people which have given feedback is quite small.”
This response addresses the question directly by stating that the number of people giving feedback is quite small. However, it uses “which” instead of “who” when referring to people, which is grammatically incorrect. “Which” should be used for things, while “who” is appropriate for referring to people.
“The number of clients what commented on it has increased.”
This response is grammatically incorrect because “what” should be “who” when referring to people. Additionally, it doesn’t directly answer the question about how many people are giving feedback, instead focusing on the increase in the number of clients commenting on the issue.
“The number of customers who mentioned it has decreased.”
This response directly addresses the question by stating that the number of customers giving feedback has decreased. It uses “who” correctly when referring to people and provides a clear answer to Person A’s question.

Based on providing a direct answer to the question and using correct grammar, response 4 is the most appropriate:

“The number of customers who mentioned it has decreased.”

Person A: Have you seen the results of the customer survey?

Person B:

Is that the one which was sent out last month?
Is which one the one who was sent out last month?
Is that the one whom sent out last month?
Is which one was sent out last month?

Explanation & Hint:

Let’s evaluate each response:

“Is that the one which was sent out last month?”
This response is grammatically correct and effectively seeks clarification about whether the survey being referred to is the one that was sent out last month. “Which” is used appropriately to introduce a relative clause specifying the survey in question.
“Is which one the one who was sent out last month?”
This response is grammatically incorrect. It should be “Is which one the one that was sent out last month?” to improve clarity and grammar. Additionally, “who” should be “that” when referring to things rather than people.
“Is that the one whom sent out last month?”
This response is grammatically incorrect. “Whom” is used incorrectly; it should be “that” when referring to things. The phrase “whom sent out last month” is awkward and grammatically incorrect.
“Is which one was sent out last month?”
This response is grammatically incorrect. It lacks clarity and specificity. It should be “Is which one the one that was sent out last month?” to improve clarity and grammar.

Based on providing a grammatically correct and clear question seeking clarification, response 1 is the most appropriate:

“Is that the one which was sent out last month?”