1.3.2 Vocabulary 2 Exam Answers – English for IT 1 Module 1

1.3.2 Vocabulary 2 Exam Answers – English for IT 1 Module 1 100%

These are questions and answers to English for IT 1 Module 1 – 1.3.2 Vocabulary 2 Exam Answers 100% in 2024 by Cisco SkillsForAll with clear explanations.

Match the definition with the correct expression.

A key indicator of customer satisfaction ==> NPS – net promoter score survey
A customer who has had a negative experience with a product or brand ==> Detractor

The personal experience that a user has when using a product’s interface ==> UX Experience

Explanation & Hint:

A key indicator of customer satisfaction ==> NPS – net promoter score survey
The Net Promoter Score (NPS) survey is a metric used to measure customer loyalty and satisfaction by asking customers how likely they are to recommend a product, service, or brand to others.
A customer who has had a negative experience with a product or brand ==> Detractor
In the context of the Net Promoter Score (NPS) system, a detractor refers to a customer who has had a negative experience with a product, service, or brand and is unlikely to recommend it to others.
The personal experience that a user has when using a product’s interface ==> UX Experience
The User Experience (UX) refers to the overall experience that a user has when interacting with a product, system, or service, especially in terms of how easy or enjoyable it is to use the interface and achieve their goals.