1.3.4 Exercise Exam Answers – English for IT 1 Module 1 100%

1.3.4 Exercise Exam Answers – English for IT 1 Module 1 100%

These are questions and answers to English for IT 1 Module 1 – 1.3.4 Exercise Exam Answers 100% in 2024 by Cisco SkillsForAll with clear explanations.

1. The requests for UX improvements:

   • are going to be ignored.
   • have decreased since the last survey.
   • have increased since last year.
   • are the same as last year.
     

     Explanation & Hint: The statement “The requests for UX improvements have increased since last year” indicates that there has been a noticeable rise in the number of requests for improvements in the user experience (UX) compared to the previous year. Explanation: Requests for UX improvements: This refers to feedback, suggestions, or requests made by users or stakeholders for enhancements in the user experience of a product, service, or system. These requests typically address issues, pain points, or areas for improvement in usability, functionality, design, or overall user satisfaction. Increased since last year: This indicates that there has been a quantifiable increase in the number of requests for UX improvements when comparing the current period to the same period in the previous year. This suggests a trend of growing demand or awareness for enhancing the user experience over time. Overall, the statement implies that there has been a notable uptick in the volume or frequency of requests for UX improvements, signaling a heightened focus on addressing user needs and enhancing the overall user experience compared to the previous year.

2. The product managers:

   • don’t have any idea about the number of people who need better UX.
   • are not sure about investing in UX improvements.
   • don’t have a clue what UX is about.
   • prefer not to invest in UX improvements.

   • Explanation & Hint: Product managers: This refers to individuals responsible for overseeing the development and management of a product or service throughout its lifecycle. Product managers typically make decisions regarding the features, functionality, and overall direction of the product. Are not sure about investing in UX improvements: This part of the statement indicates that the product managers are uncertain or indecisive about allocating resources (such as time, budget, or personnel) towards improving the user experience (UX) of the product. UX improvements may include enhancements to usability, accessibility, design, or overall customer satisfaction. Putting it together, the statement suggests that the product managers are hesitant or undecided about prioritizing investments in UX improvements. They may be unsure about the potential benefits, return on investment, or priority of UX enhancements compared to other competing priorities for the product. This uncertainty could stem from various factors, such as limited resources, competing business objectives, or a lack of understanding of the importance of UX in driving customer satisfaction and product success.

3. If the product managers interview the detractors:

   • they will confirm that the number of detractors is correct.
   • they could learn why customers need UX improvements.
   • the detractors will be happier.
   • it will tell them about the customer’s approach to the survey.

   • Explanation & Hint: Product managers interviewing detractors: This scenario involves product managers engaging with detractors, who are customers that have had a negative experience with the product or service. By interviewing detractors, product managers seek to understand their concerns, feedback, and reasons for dissatisfaction. Learning why customers need UX improvements: This part of the statement highlights the potential benefits of interviewing detractors. By interacting directly with dissatisfied customers, product managers can gain valuable insights into specific pain points, usability issues, or shortcomings in the user experience (UX). These insights can help identify areas where UX improvements are needed to address customer needs and enhance overall satisfaction. In summary, the statement suggests that interviewing detractors provides product managers with an opportunity to gather firsthand feedback and insights into why customers are dissatisfied, ultimately helping them understand the rationale behind the need for UX improvements.

4. The product managers decide:

   • to concentrate on the opportunities of making UX improvements.
   • to calculate the possible income from UX investments.
   • to focus on the risks of not investing in UX improvements.
   • not to contact the customers.

   • Explanation & Hint: Product managers’ decision: This refers to the choice made by the product managers regarding their approach or strategy in relation to UX improvements. It indicates a deliberate decision-making process undertaken by the product managers. Focus on the risks of not investing in UX improvements: This part of the statement highlights the specific aspect that the product managers have chosen to prioritize. Rather than concentrating solely on the potential benefits or opportunities of making UX improvements, the product managers have opted to focus on the potential risks associated with not investing in UX enhancements. In summary, the statement suggests that the product managers have made a strategic decision to prioritize addressing the risks of not investing in UX improvements. This decision reflects a proactive approach to risk management and underscores the recognition of the importance of addressing potential negative outcomes or consequences in decision-making processes related to UX.