AI-900 : Microsoft Azure AI Fundamentals : Part 05

AI-900 : Microsoft Azure AI Fundamentals : Part 05

1. Which AI service should you use to create a bot from a frequently asked questions (FAQ) document?

   • QnA Maker
   • Language Understanding (LUIS)
   • Text Analytics
   • Speech

2. HOTSPOT

   To complete the sentence, select the appropriate option in the answer area.

   

   

   Explanation:

   With Microsoft’s Conversational AI tools developers can build, connect, deploy, and manage intelligent bots that naturally interact with their users on a website, app, Cortana, Microsoft Teams, Skype, Facebook Messenger, Slack, and more.

3. Which scenario is an example of a webchat bot?

   • Determine whether reviews entered on a website for a concert are positive or negative, and then add a thumbs up or thumbs down emoji to the reviews.
   • Translate into English questions entered by customers at a kiosk so that the appropriate person can call the customers back.
   • Accept questions through email, and then route the email messages to the correct person based on the content of the message.
   • From a website interface, answer common questions about scheduled events and ticket purchases for a music festival.

4. HOTSPOT

   For each of the following statements, select Yes if the statement is true. Otherwise, select No.

   NOTE: Each correct selection is worth one point.

   

   

5. HOTSPOT

   For each of the following statements, select Yes if the statement is true. Otherwise, select No.

   NOTE: Each correct selection is worth one point.

   

   

6. HOTSPOT

   For each of the following statements, select Yes if the statement is true. Otherwise, select No.

   NOTE: Each correct selection is worth one point.

   

   

7. Which two scenarios are examples of a conversational AI workload? Each correct answer presents a complete solution.

   NOTE: Each correct selection is worth one point.

   • a telephone answering service that has a pre-recorder message
   • a chatbot that provides users with the ability to find answers on a website by themselves
   • telephone voice menus to reduce the load on human resources
   • a service that creates frequently asked questions (FAQ) documents by crawling public websites
   Explanation:
   B: A bot is an automated software program designed to perform a particular task. Think of it as a robot without a body.

   C: Automated customer interaction is essential to a business of any size. In fact, 61% of consumers prefer to communicate via speech, and most of them prefer self-service. Because customer satisfaction is a priority for all businesses, self-service is a critical facet of any customer-facing communications strategy.

   Incorrect Answers:
   D: Early bots were comparatively simple, handling repetitive and voluminous tasks with relatively straightforward algorithmic logic. An example would be web crawlers used by search engines to automatically explore and catalog web content.

8. HOTSPOT

   For each of the following statements, select Yes if the statement is true. Otherwise, select No.

   NOTE: Each correct selection is worth one point.

   

   

9. You have a webchat bot that provides responses from a QnA Maker knowledge base.

   You need to ensure that the bot uses user feedback to improve the relevance of the responses over time.

   What should you use?

   • key phrase extraction
   • sentiment analysis
   • business logic
   • active learning

10. You are developing a conversational AI solution that will communicate with users through multiple channels including email, Microsoft Teams, and webchat.

    Which service should you use?

    • Text Analytics
    • Azure Bot Service
    • Translator
    • Form Recognizer

11. HOTSPOT

    For each of the following statements, select Yes if the statement is true. Otherwise, select No.

    NOTE: Each correct selection is worth one point.