MB-240 : Microsoft Dynamics 365 for Field Service : Part 01

MB-240 : Microsoft Dynamics 365 for Field Service : Part 01

1. Note: This question is part of a series of questions that present the same scenario. Each question in the series contains a unique solution that might meet stated goals. Some question sets might have more than one correct solution, while others might not have a correct solution.

   After you answer a question in this section, you will NOT be able to return to it. As a result, these questions will not appear in the review screen.

   You are a Dynamics 365 for Field Service system administrator.

   You are configuring a new instance of Dynamics 365 for Field Service. The organization needs to accurately capture the cost of work order bookings.

   Solution: You implement the following configuration changes:

   1) Create Resource Pay Types for regular, holiday, overtime, travel, and breaks.
   2) Assign an Hourly Markup percentage to each Resource Pay Type.
   3) Assign Resource Pay Types to the applicable Pay Type.
   4) Create the Holiday Schedule.

   Does this meet the goal?

   • Yes
   • No

2. Note: This question is part of a series of questions that present the same scenario. Each question in the series contains a unique solution that might meet stated goals. Some question sets might have more than one correct solution, while others might not have a correct solution.

   After you answer a question in this section, you will NOT be able to return to it. As a result, these questions will not appear in the review screen.

   You are a Dynamics 365 for Field Service system administrator.

   You are configuring a new instance of Dynamics 365 for Field Service. The organization needs to accurately capture the cost of work order bookings.

   Solution: You implement the following configuration changes:

   1) Create Resource Pay Types for regular, holiday, overtime, travel, and breaks.
   2) Assign an Hourly Markup percentage to each Resource Pay Type.
   3) Assign Resource Pay Types to the applicable Pay Type.
   4) Create Business Closures.
   5) Create Bookable Resources with Hourly Rates.

   Does this meet the goal?

   • Yes
   • No

3. Note: This question is part of a series of questions that present the same scenario. Each question in the series contains a unique solution that might meet stated goals. Some question sets might have more than one correct solution, while others might not have a correct solution.

   After you answer a question in this section, you will NOT be able to return to it. As a result, these questions will not appear in the review screen.

   You are a Dynamics 365 for Field Service system administrator.

   You are configuring a new instance of Dynamics 365 for Field Service. The organization needs to accurately capture the cost of work order bookings.

   Solution: You implement the following configuration changes:

   1) Create Resource Pay Types for regular, holiday, overtime, travel, and breaks.
   2) Assign an Hourly Markup percentage to each Resource Pay Type.
   3) Assign Resource Pay Types to the applicable Pay Type.
   4) Create Business Closures.
   5) Create Bookable Resources with Hourly Rates and Work Hours.

   Does this meet the goal?

   • Yes
   • No

4. Note: This question is part of a series of questions that present the same scenario. Each question in the series contains a unique solution that might meet stated goals. Some question sets might have more than one correct solution, while others might not have a correct solution.

   After you answer a question in this section, you will NOT be able to return to it. As a result, these questions will not appear in the review screen.

   You are a Dynamics 365 for Field Service system administrator.

   You are configuring a new instance of Dynamics 365 for Field Service. The organization needs to automatically generate work orders based on agreements, and send invoices on a recurring basis by customer.

   Solution: You implement the following configuration changes.

   1) Create Agreement
   2) Define Agreement Products
   3) Set Booking Recurrence
   4) Create Invoice Setup
   5) Define Invoice Recurrence

   Does this meet the goal?

   • Yes
   • No

5. Note: This question is part of a series of questions that present the same scenario. Each question in the series contains a unique solution that might meet stated goals. Some question sets might have more than one correct solution, while others might not have a correct solution.

   After you answer a question in this section, you will NOT be able to return to it. As a result, these questions will not appear in the review screen.

   You are a Dynamics 365 for Field Service system administrator.

   You are configuring a new instance of Dynamics 365 for Field Service. The organization needs to automatically generate work orders based on agreements, and send invoices on a recurring basis by customer.

   Solution: You implement the following configuration changes.

   1) Create Agreement
   2) Define Booking Setup
   3) Create Invoice Setup
   4) Set Auto Generate Invoice = Yes
   5) Populate Generate Agreement Invoices X Days in Advance

   Does this meet the goal?

   • Yes
   • No

6. Note: This question is part of a series of questions that present the same scenario. Each question in the series contains a unique solution that might meet stated goals. Some question sets might have more than one correct solution, while others might not have a correct solution.

   After you answer a question in this section, you will NOT be able to return to it. As a result, these questions will not appear in the review screen.

   You are a Dynamics 365 for Field Service system administrator.

   You are configuring a new instance of Dynamics 365 for Field Service. The organization needs to automatically generate work orders based on agreements, and send invoices on a recurring basis by customer.

   Solution: You implement the following configuration changes.

   1) Create Agreement
   2) Define Booking Setup
   3) Set Booking Recurrence
   4) Create Invoice Setup
   5) Define Invoice Recurrence

   Does this meet the goal?

   • Yes
   • No

7. You are a Dynamics 365 for Field Service Administrator. Your organization wants to use Connected Field Service for existing Customer Assets.

   You install Connected Field Service and set up Azure IoT Central, but it seems no alerts are being received in Dynamics 365 for the devices.

   You need to find the issue and resolve it.

   Which action should you choose?

   • Configure the Create CFS alerts from IoT Central Workflow within Dynamics 365.
   • Create the IoT Connected Device connection role to link devices to customer assets.
   • Register the device in Dynamics 365 Connected Field Service.
   • Configure the Create CFS alerts from IoT Central within Microsoft Flow.

8. You are a Dynamics 365 for Field Service Administrator.

   You install and configure Connected Field Service with Azure IoT Central. Several of your connected devices sent alerts back to Dynamics 365 and work orders were created. However, the work orders were not sent back to Azure IoT Central.

   You need to resolve the issue.

   Which Action should you take to resolve the issue?

   • Configure the Microsoft Flow When a work order is created in Connected Field Service, update IoT Central.
   • Create an IoT Command in Dynamics 365 to trigger an update in IoT Central.
   • Configure the Dynamics 365 workflow When a work order is created in Connected Field Service, update IoT Central.
   • Create an IoT action in Dynamics 365 to trigger an update in IoT Central.

9. You are a Dynamics 365 for Field Service consultant.

   One of your Dynamics 365 customers wants to decrease the number of repair appointments by sending fewer technicians onsite.

   You need to provide a recommendation of which solution your customer should use to achieve their request.

   What should you recommend?

   • Azure IoT Hub
   • Connected Field Service
   • Dynamics 365 for Field Service
   • Crew Scheduling

10. DRAG DROP

    You are a field service administrator for your company.

    You review the Field Service administrator guide to understand how the status fields can support your company’s business processes.

    Which unique entity system status value matches with its Entity Type? To answer, drag the appropriate unique entity system status values to the appropriate Entity Type. Each unique entity system status value may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view the content.

    NOTE: Each correct selection is worth one point.

    

    

11. Contoso, Ltd has just acquired a new company in order to increase the services it offers to its customers. Contoso, Ltd. wants to ensure that it is able to track all of the stages in its service management workflow, including the services offered by the new service company.

    You need to configure Dynamics 365 CE for Field Services to ensure that all of the necessary status values are configured correctly to track your company’s unique business process.

    Which action must you perform?

    • Edit the existing system status field values.
    • Create the necessary sub-status values.
    • Create the necessary system status values.
    • Create the necessary service task values.

12. As a new start-up field services company, you are looking to streamline your customer service process to provide the best customer service experience.

    Your company has decided to implement Dynamics Field Services as the foundation for its customer service management processes.

    You need to ensure that the cases that the customer service team creates can be quickly and efficiently converted to work orders (that will minimize the need to add additional information to the work orders) using the out-of-the-box capabilities.

    Which key item do you need to configure before the customer service agents will be able to convert a case to a work order?

    • Resources
    • Work Order Types
    • Booking Rules
    • Incident Type

13. DRAG DROP

    You are a Dynamics 365 for Field Service administrator. Your company only uses contractors as Bookable Resources. The contractors are not licensed Dynamics 365 users.

    The scheduling team books work orders to resources based on location. The team provides you with scenarios because many resources are not showing up in the scheduling assistant.

    You need to update bookable resource records based on the provided scenarios.

    Which address type should you use with each scenario? To answer, drag the appropriate address type to the appropriate scenario. Each address type may be used one, more than once, or not at all. You may need to drag the split bar between panes or scroll to view the content.

    NOTE: Each correct selection is worth one point.

    

    

14. Your company is expanding nationally.

    You need to configure tax codes for a new territory, so the company can start to operate in the new territory.

    You realize that you can identify which field service record types the tax code will be applied to.

    Which three Field Service record types are taxable within the new tax code? Each correct answer presents a complete solution.

    • Agreements
    • Services
    • Purchase Orders
    • Products
    • Work Orders

15. You are entering products and services into Dynamics 365 CE Field Services.

    You need to ensure that your field technicians can use the products when completing work orders.

    Which two field service product types should you configure to allow your technicians to add work order products? Each correct answer presents a complete solution.

    • Product
    • Non Inventory
    • Inventory
    • Service

16. The field service team manager needs you to give a new technician user access to the system. The technician will use the mobile application to fill out work orders when they are onsite doing filed work to repair factory motors at customer sites. When the dispatcher takes vacation, the new technician user will manage dispatcher functions.

    Which two field service security roles will the new technician user need? Each correct answer presents part of the solution.

    • Field Service-Dispatcher
    • Field Service-App Access and Field Service -Resource
    • Field Service-Mobile User
    • Field Service-User

17. DRAG DROP

    To improve communications with customers, your company has decided to implement Twilio, a third-party communication platform that has call and messaging capabilities.

    The Twilio solution includes a number of core components to deliver the capability, all of which need to be set up.

    Which five steps should you take in sequence to prepare data for optimization? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.

    

    

18. DRAG DROP

    Your company has a requirement to use the out-of-the-box Resource types to categorize Active Bookable Resource types. The company wants to ensure easy Dynamics 365 upgrades as needed.

    You need to ensure that you only use the appropriate Resource types.

    Which types are available for your use? To answer, drag each description on the left to the appropriate column on the right. Each description may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view the content.

    NOTE: Each correct selection is worth one point.

    

    

19. You are a Dynamics 365 for Field Service Dispatcher reviewing automatically generated bookings for optimization of the schedule.

    You notice that, for certain customers, Work Orders are being generated without service tasks, products, or services, when they should have them documented from the Agreement.

    Which two of the following should you troubleshoot? Each correct answer presents part of the solution.

    • Incident Type contains appropriate Service Tasks, Products, and Services.
    • Incident Type field “Copy Incident Items to Agreement” is marked “Yes“.
    • Agreement Booking Setup field “Auto Generate Work Order” is marked “Yes“.
    • Agreement Booking Setup contains appropriate Service Tasks, Products, and Services

20. DRAG DROP

    You are a Dynamics 365 Field Service Administrator Your organization wants to use Incident Types with Work Orders.

    You need to create and configure Incident Types based on the provided scenarios.

    Which Incident Type feature should you use with each scenario? To answer, drag the appropriate Incident Type feature to the appropriate scenario. Each feature may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view the content.

    NOTE: Each correct selection is worth one point.