MS-700 : Managing Microsoft Teams : Part 09

MS-700 : Managing Microsoft Teams : Part 09

1. Your company has a Microsoft 365 subscription that contains three groups named HR, Marketing, and Sales.

   You need to configure the Microsoft Teams desktop client. The solution must meet the following requirements:

   – Members of the HR group must be prevented from pinning apps to their app bar.
   – Members of the Marketing group must have the Microsoft Planner app pinned to their app bar.
   – Members of the Sales group must not be affected by policies applied to the Marketing and HR groups.

   Which two actions should you perform? Each correct answer presents part of the solution.

   NOTE: Each correct selection is worth one point.

   • Modify the global app setup policy.
   • Modify the global app permission policy.
   • Create an app setup policy for HR.
   • Create an app setup policy for Marketing.
   • Create an app permission policy for Marketing.
   • Create an app permission policy for HR.

2. Case study

   This is a case study. Case studies are not timed separately. You can use as much exam time as you would like to complete each case. However, there may be additional case studies and sections on this exam. You must manage your time to ensure that you are able to complete all questions included on this exam in the time provided.

   To answer the questions included in a case study, you will need to reference information that is provided in the case study. Case studies might contain exhibits and other resources that provide more information about the scenario that is described in the case study. Each question is independent of the other questions in this case study.

   At the end of this case study, a review screen will appear. This screen allows you to review your answers and to make changes before you move to the next section of the exam. After you begin a new section, you cannot return to this section.

   To start the case study
   To display the first question in this case study, click the Next button. Use the buttons in the left pane to explore the content of the case study before you answer the questions. Clicking these buttons displays information such as business requirements, existing environment, and problem statements. If the case study has an All Information tab, note that the information displayed is identical to the information displayed on the subsequent tabs. When you are ready to answer a question, click the Question button to return to the question.

   Overview

   Contoso, Ltd. is a pharmaceutical company that has 3,000 users in offices across North America.

   Existing Environment

   Active Directory

   The network contains an on-premises Active Directory domain. All user accounts are in departmental organizational units (OUs).

   Microsoft Office 365

   All users are assigned a Microsoft Office 365 E5 license and are enabled for the following services:

   – Microsoft Yammer
   – Microsoft Exchange Online
   – Microsoft SharePoint Online
   – Microsoft OneDrive for Business
   – Azure Active Directory (Azure AD)
   – Azure AD dynamic group membership

   Microsoft Skype for Business

   Contoso has an on-premises deployment of Microsoft Skype for Business Server 2015. All the latest cumulative updates are installed on all the servers. The following services are used in Skype for Business Server 2015:

   – Meetings
   – PSTN calling
   – Instant messaging (IM)
   – Federation to external companies

   Departments

   Contoso has the following departments:

   – IT
   – Sales
   – Human resources (HR)
   – Research and development (R&D)

   All groups are created by using dynamic group membership that use the department attribute.

   Requirements

   Business Goals

   Contoso identifies the following business goals:

   – Migrate the maximum number of users to Microsoft Teams.
   – Minimize administrative effort.

   Device Requirements

   Contoso identifies the following device requirements:

   – Replace Skype for Business IP phones with Microsoft Teams phones.
   – All Microsoft Teams phones must be set to lock automatically after 60 seconds.

   Meeting and Live Event Requirements

   Contoso identifies the following meeting and live event requirements:

   – Requirement1: Guest users must be able to join live events.
   – Requirement2: Guest users must always wait in a meeting lobby.
   – Requirement3: Contoso users must always bypass the meeting lobby when they join meetings by using the Microsoft Teams client.
   – Requirement4: After the upgrade to Microsoft Teams, all meetings must be scheduled by using Microsoft Teams.

   Calling Requirements

   Contoso identifies the following calling requirements:

   – Migrate all existing auto attendants and response groups to Office 365.
   – Minimize the on-premises PSTN infrastructure.

   Technical Requirements

   Guest users must be prevented from making private calls.

   Security Requirements

   Contoso has the following security requirements for the Microsoft Teams deployment:

   – The number of ports allowed on the company’s firewall must be limited.
   – Team names must be prevented from containing the name of any products produced by Contoso.
   – Users in the R&D group must be prevented from sending chat messages to users in other departments.
   – To meet the company’s compliance policy, users in the sales department must continue to use on-premises Skype for Business for IM and calling only.

   Pilot Project

   Contoso begins a pilot project for the upgrade to Microsoft Teams.

   You identify the following issues during the pilot project:

   – Microsoft Teams users report that they often receive continuous notifications from the Microsoft Teams client for 20 minutes.
   – Two pilot users in the HR department report that they are not members of the HR team.

   1. You need to resolve the membership issues for the two pilot users.

      What should you do?

      • Modify the department attribute of both users.
      • Invite both users to the HR team.
      • Add both users to the HR group.
      • Modify the privacy level of the HR team.

   2. You need to resolve the notification issues identified during the pilot project.

      What should you modify?

      • the global meeting policy
      • the global messaging policy
      • the org-wide Teams settings
      • the app permission policy
      Explanation:

      You need to disable priority notifications in the global messaging policy.

      Send urgent messages using priority notifications If you turn this on, users can send messages using priority notifications. Priority notifications notify users every 2 minutes for a period of 20 minutes or until messages that are marked as urgent are picked up and read by the recipient, maximizing the likelihood that the message is acted upon in a timely manner.

   3. You need to configure the user accounts of the sales department users to meet the security requirements.

      What should you do for each user?

      • From the Microsoft Teams admin center, set the Microsoft Teams upgrade policy to Skype for Business with Teams collaboration and meetings coexistence mode.
      • From PowerShell, run the Grant-CsTeamsUpgradePolicy -PolicyName SfBWithTeamsCollab cmdlet.
      • From the Microsoft Teams admin center, set the Microsoft Teams upgrade policy to Skype for Business only coexistence mode.
      • From the Microsoft Teams admin center, set the Microsoft Teams upgrade policy to Skype for Business with Teams collaboration coexistence mode.

3. Case study

   This is a case study. Case studies are not timed separately. You can use as much exam time as you would like to complete each case. However, there may be additional case studies and sections on this exam. You must manage your time to ensure that you are able to complete all questions included on this exam in the time provided.

   To answer the questions included in a case study, you will need to reference information that is provided in the case study. Case studies might contain exhibits and other resources that provide more information about the scenario that is described in the case study. Each question is independent of the other questions in this case study.

   At the end of this case study, a review screen will appear. This screen allows you to review your answers and to make changes before you move to the next section of the exam. After you begin a new section, you cannot return to this section.

   To start the case study
   To display the first question in this case study, click the Next button. Use the buttons in the left pane to explore the content of the case study before you answer the questions. Clicking these buttons displays information such as business requirements, existing environment, and problem statements. If the case study has an All Information tab, note that the information displayed is identical to the information displayed on the subsequent tabs. When you are ready to answer a question, click the Question button to return to the question.

   Overview

   General Overview

   Litware, Inc. is an international manufacturing company that has 4,000 users. The company has the following five departments:

   – IT
   – HR
   – R&D
   – Sales
   – Compliance

   Physical Locations

   Litware has two main offices. The offices are located in New York and London.

   All offices connect to each other by using a WAN link. Each office connects directly to the Internet.

   Existing Environment

   All user accounts have an Azure Active Directory Premium Plan P1 license.

   Litware has a Microsoft 365 subscription that has Office 365 Enterprise E3 licenses for all users. All the E3 products and services are enabled for each user.

   Litware uses Microsoft Skype for Business Online.

   Requirements

   Planned Upgrade

   Litware identifies the following requirements for a planned upgrade from Skype for Business Online to Microsoft Teams:

   – Provide high quality audio, video, and online meeting experience for Microsoft Teams end users.
   – Implement a data retention solution in Microsoft Teams.
   – Minimize costs and administrative effort.
   – Use the principle of least privilege.

   For the sales department, Litware plans to create a team that dynamically updates its membership when users leave and join the department.

   Department Upgrade Requirements

   Litware plans to implement upgrade requirements for the departments as shown in the following table.

   

   Microsoft Teams Requirements

   All teams must meet the following requirements:

   – Only users in a partner company that uses a domain named fabrikam.com must be able to collaborate in teams by using guest accounts.
   – Only users in the compliance department of Litware must be able to create teams.

   Planned Network Tasks

   Litware identifies the following network validation tasks:

   – An administrator named Admin5 must be able to review the required bandwidth to support audio conferencing, video conferencing, and screen sharing in Microsoft Teams.
   – An administrator named Admin6 must be able to review network issues that cause poor call quality reported by users.

   Data Retention Requirements

   Litware identifies the following data retention requirements:

   – Requirement1: All messages in team collaborations must be deleted after seven years.
   – Requirement2: all files used in team collaborations must be retained for five years.
   – Requirement3: All files used in personal chats must be retained for five years.

   Device Requirements

   You provide Microsoft Teams-certified IP phones to users in the IT and R&D departments. Each device must meet the following requirements:

   – The time zone on the phones used by the R&D department must be set to UTC-8.
   – The time zone on the phones used by the IT department must be set to UTC-5.
   – All phones must lock automatically after 60 seconds of inactivity.

   Voice Pilot Requirements

   Litware wants to pilot Phone System as a calling solution for 20 IT department users. The pilot project will receive phone numbers from Microsoft.

   Collaboration and Meeting Requirements

   Litware identifies the following collaboration and meeting requirements:

   – Cloud recording must be disabled for all Microsoft Teams meetings organized by users in the HR departments only.
   – Meeting email invitations must be customized to include the Logo URL, Legal URL, and Help URL of Litware.

   1. HOTSPOT

      You need to configure Microsoft Teams to meet the department upgrade requirements.

      For each of the following statements, select Yes if that statement is true. Otherwise, select No.

      NOTE: Each correct selection is worth one point.

      

      

   2. You need to create a team for the sales department.

      What should you do first?

      • Create a team and modify the membership rule for the team’s Office 365 group.
      • From PowerShell, run the Add-AzureAdGroupMember cmdlet.
      • From PowerShell, run the New-Team cmdlet.
      • Create a team and select Build a team from scratch.

4. HOTSPOT

   You have a Microsoft 365 E5 subscription.

   You plan to enable Phone System for Microsoft Teams.

   You need to configure the following:

   – On-hold music
   – A greeting message
   – Call forwarding and simultaneous ringing to external phone numbers

   Which two settings should you configure? To answer, select the appropriate settings in the answer area.

   NOTE: Each correct selection is worth one point

   

   

5. HOTSPOT

   Your company has a Microsoft Office 365 subscription.

   The assigned licenses are shown in the Licenses exhibit. (Click the Licenses tab.)

   

   The available phone numbers are shown in the Phone numbers exhibit. (Click the Phone Numbers tab.)

   

   For each of the following statements, select Yes if the statement is true. Otherwise, select No.

   NOTE: Each correct selection is worth one point.

   

   

6. You have a Microsoft 365 subscription that contains two users named User1 and User2. The users are provisioned for Microsoft Teams calling.

   User1 is on leave for two weeks.

   You need to ensure that User2 is notified of all calls to User1 while User1 is away.

   Which two actions should you perform? Each correct answer presents part of the solution.

   NOTE: Each correct selection is worth one point.

   • From Voice, add User2 to group call pickup.
   • From Voice, add User1 to group call pickup.
   • From Policies, modify the voice routing policy.
   • From the Microsoft Teams admin center, modify the settings of User2.
   • From the Microsoft Teams admin center, modify the settings of User1.

7. You have a Microsoft 365 E5 subscription that has Phone System enabled for all Microsoft Teams users.

   You need to configure the Phone System to meet the following requirements:

   – Provide a virtual receptionist that connects callers to either a specific user or the help desk.
   – Route calls to the help desk on a First in, First out (FIFO) order.

   Which two resources should you create? Each correct answer presents part of the solution.

   NOTE: Each correct selection is worth one point.

   • a call park policy
   • a call queue
   • a voice routing policy
   • a group call pickup
   • an auto attendant
   • a calling policy

8. HOTSPOT

   You have a Microsoft 365 subscription that has the licenses shown in the following table.

   

   What is the maximum number of user phone numbers and toll-free service numbers you can acquire? To answer, select the appropriate options in the answer area.

   NOTE: Each correct selection is worth one point.

   

   

9. Your company uses Phone System.

   A group of users make outbound calls on behalf of the company’s billing department.

   You need to ensure that when the users make the outbound calls, their numbers are replaced by a phone number that is associated to an existing call queue.

   What should you do first?

   • Create a new calling policy and set Make private calls to On.
   • Create a new calling policy and set Inbound calls can be routed to call groups to On.
   • Create a new caller ID policy and set Replace caller ID to Anonymous.
   • Create a new caller ID policy and set Replace caller ID to Service number.

10. HOTSPOT

    You have a Microsoft Office 365 subscription.

    All users are assigned a Calling Plan license.

    You configure emergency calling.

    The global emergency calling policy is configured as shown in the Emergency Calling exhibit. (Click the Emergency Calling tab.)

    

    The global emergency call routing policy is configured as shown in the Emergency Call Routing exhibit. (Click the Emergency Call Routing tab.)

    

    The network topology is configured as shown in the Network Topology exhibit. (Click the Network Topology tab.)

    

    For each of the following statements, select Yes if the statement is true. Otherwise, select No.

    NOTE: Each correct selection is worth one point.

    

    

11. You have a Microsoft 365 subscription that uses Microsoft Teams.

    You plan to deploy Microsoft Teams voice.

    Which two settings require a resource account? Each correct answer presents part of the solution.

    NOTE: Each correct selection worth one point.

    • Call park policies
    • Auto attendant
    • Call queues
    • Emergency polices
    • Guest access

12. Your company has five offices. Each office has a unique phone number.

    You plan to deploy Phone System to all the offices.

    You need to ensure that each office has a unique greeting message for the weekdays and a unique greeting message for the weekends. The solution must minimize administrative effort.

    What should you create?

    • one auto attendant that contains all five phone numbers
    • one call queue that contains all five phone numbers
    • five auto attendants that each contains one phone number
    • five call queues that each contains one phone number
    Explanation:

    Each office needs a unique greeting message. A single auto attendant can have separate greeting messages for weekday and weekends. However, to have five different greeting messages, you need five auto attendants.

13. HOTSPOT

    Your company has a Microsoft 365 subscription. You add guest users to the organization.

    The company’s global live event policy is configured as shown in the following exhibit.

    

    Use the drop-down menus to select the answer choice that completes each statement based on the information presented in the graphic.

    NOTE: Each correct selection is worth one point.

    

    

14. Your company has a Microsoft 365 subscription.

    The company has a main office in Chicago.

    The company opens a new office in Toronto that has 500 users.

    You need to ensure that the correct address is available to emergency responders.

    What should you do?

    • Create a configuration profile and assign the profile to the device of each user.
    • Add an emergency address, and then modify the location for each phone number.
    • Add an emergency address, and then modify the outbound calling setting for each user.
    • Create a calling policy and assign the policy to each user.

15. Your company has a Microsoft 365 subscription that uses Phone System and Calling Plans.

    You plan to implement a toll phone number for the helpdesk.

    You need to implement the following call features for the helpdesk phone number:

    – Must include a greeting and hold music
    – Must bypass menu options when a call is established to the helpdesk

    What two resources should you create? Each correct answer presents part of the solution.

    NOTE: Each correct selection is worth one point.

    • a call queue
    • a call park
    • an auto attendant
    • a resource account
    • a calling policy

16. HOTSPOT

    You have a Microsoft 365 subscription.

    You need to create the call queues shown in the following table.

    

    Which routing method should you configure for each call queue? To answer, select the appropriate options in the answer area.

    NOTE: Each correct selection is worth one point.

    

    

17. Your company has a Microsoft 365 subscription.

    You need to create an auto attendant from the Microsoft Teams admin center.

    Which object must be associated to the auto attendant?

    • a conferencing bridge
    • a shared mailbox
    • a Calling Plan
    • a resource account

18. You plan to implement a pilot project on Phone System for 100 users.

    The pilot project will use a Microsoft Calling Plan.

    You need to ensure that the users can establish calls to the PSTN.

    Which cmdlets should you run?

    • Set-AzureADUserLicense, Set-CSUser, and Set-AzureADUser
    • Grant-CsOnlineVoiceRoutingPolicy, Set-CsOnlineVoiceUser, and
      Set-CSUser
    • Set-AzureADUser, Grant-CsOnlineVoiceRoutingPolicy, and
      Set-CsOnlineVoiceUser
    • Set-AzureADUserLicense, Set-CsOnlineVoiceUser, and Set-CSUser
    Explanation:

    A Microsoft Calling plan requires an additional license. The three cmdlets in this answer assign a phone system license to the user, assigns a phone number to the user and enables the user for Enterprise Voice.

19. HOTSPOT

    Your company has a Microsoft 365 subscription that uses Phone System.

    Two employees have the user accounts shown in the following table.

    

    The employees are leaving the company.

    You need to ensure that the phone numbers can be reassigned to other employees as quickly as possible.

    What should you use for each employee? To answer, select the appropriate options in the answer area.

    NOTE: Each correct selection is worth one point.

    

    

20. Your company has a Microsoft Office 365 subscription.

    Users in the company’s sales department frequently invite guest users to meetings.

    You need to ensure that when the sales department users invite guest users to meetings, the guest users are admitted by default. The solution must only apply to the sales department users.

    Which two actions should you perform? Each correct answer presents part of the solution.

    NOTE: Each correct selection is worth one point.

    • In the global meeting policy, set Automatically admit users to Everyone.
    • Create a new meeting policy and set Automatically admit users to Everyone.
    • Apply the policy to the sales department users.
    • In the global meeting policy, set Automatically admit users to Everyone in your organization.