MS-700 : Managing Microsoft Teams : Part 10

MS-700 : Managing Microsoft Teams : Part 10

1. HOTSPOT

   Your company has a Microsoft 365 subscription that uses Phone System.

   You need to configure Microsoft Teams to meet the following requirements:

   – Ensure that calls to the company’s sales department are routed to multiple users in the sales department.
   – Ensure that calls to the company’s marketing department are routed to multiple users in the marketing department.
   – Outside of business hours, ensure that calls from PSTN users receive a custom greeting.
   – During business hours, ensure that calls from PSTN users can be received by the sales and marketing department users.

   What is the minimum number of auto attendants and call queues you should configure to meet the requirements? To answer, select the appropriate options in the answer area.

   NOTE: Each correct selection is worth one point.

   

   

2. HOTSPOT

   Your company has a Microsoft 365 subscription.

   You need to configure Microsoft Teams to meet the requirements shown in the following table.

   

   What should you configure for each requirement? To answer, select the appropriate options in the answer area.

   NOTE: Each correct selection is worth one point.

   

   

3. Your company has a Microsoft 365 subscription that contains a Microsoft Teams auto attendant.

   Calls to the auto attendant will be redirected to a shared voicemail.

   You need to create a group for the shared voicemail.

   Which type of group should you create?

   • mail-enabled security
   • distribution
   • security
   • Microsoft 365

4. HOTSPOT

   Your company has a Microsoft Office 365 subscription.

   The company has offices in France, United States, and Belgium.

   You plan to implement Phone System to meet the following requirements:

   – The office in Belgium must use SIP trunks from the current telecommunication provider.
   – The office in France must integrate the phone number range and an on-premises IP-PBX.
   – The office in the United States must minimize the infrastructure required to deploy the planned Phone System.

   You need to recommend which PSTN connectivity meets the requirements.

   Which PSTN connectivity should you recommend for each office? To answer, select the appropriate options in the answer area.

   NOTE: Each correct selection is worth one point.

   

   

5. Your company has a Microsoft 365 subscription.

   A user invites an external user to join a Microsoft Teams meeting by using a Microsoft Outlook meeting invitation.

   The external user cannot join the meeting.

   You need to ensure that all external users can join Microsoft Team meetings.

   What should you do from the Microsoft Teams admin center?

   • From Guest access in the Org-wide settings, set Allow guest access in Microsoft Teams to On.
   • Edit the Meeting settings and set Anonymous users can join a meeting to On.
   • Edit the global meeting policy and set Allow scheduling private meetings to On.
   • Edit the live events policy and set Who can join live events to Everyone.

6. HOTSPOT

   Your company has a Microsoft 365 subscription that uses Phone System.

   You need to configure the environment to meet the following requirements:

   – Only users in the company’s sales department must have Call forwarding and simultaneous ringing to external phone numbers set to Off.
   – Only users in the marketing department must have Inbound calls can be routed to call groups set to Off.
   – All outbound calls to the PSTN must use the auto attendant number as the caller ID.

   What is the minimum number of policies that should be created? To answer, select the appropriate options in the answer area.

   NOTE: Each correct selection is worth one point.

   

   

7. Your company has a Microsoft 365 subscription.

   A user named User5 cannot establish call from Microsoft Teams.

   You review the Microsoft Teams client for User5 and discover that the dial pad is unavailable.

   Other users at the company can establish calls successfully.

   You need to ensure that User5 can establish calls.

   Which two actions should you perform? Each correct answer represents part of the solution.

   NOTE: Each correct selection is worth one point.

   • Modify the caller ID properties of User5.
   • Assign a Phone System license to User5.
   • Assign a SIP address to User5.
   • Assign an app setup policy to User5.
   • Enable User5 for Enterprise Voice.

8. Your company has a Microsoft 365 subscription.

   You need to customize meeting invitation emails to include the company logo.

   What should you do in the Microsoft Teams admin center?

   • From Teams settings, modify the Email integration settings.
   • From Meeting settings, modify the Email invitation settings.
   • From Meeting policies, create a new meeting policy and assign the policy.
   • From Meeting policies, modify the Global (Org-wide default) policy.

9. Your company has a Microsoft 365 subscription. The subscription contains 200 Microsoft Teams users and a team named IT Support that has 50 members.

   You need to ensure that the caller ID for outbound PSTN calls from IT Support is the phone number of the company’s IT helpdesk. The solution must minimize administrative effort.

   Which two tools should you include in the solution? Each correct answer presents part of the solution.

   NOTE: Each correct selection is worth one point.

   • the Microsoft Teams PowerShell module
   • the Azure Active Directory (Azure AD) PowerShell for Graph module
   • the Call Quality Dashboard (CQD)
   • the Windows PowerShell module for Microsoft Skype for Business Online
   • the Skype for Business admin center

10. You have a Microsoft 365 E5 subscription that contains a user named User1.

    You need to change the default conferencing toll phone number for User1 by using the Microsoft Teams admin center.

    What should you modify for User1?

    • the Account settings
    • Calling policy
    • the Voice settings
    • Meeting policy

11. Case study

    This is a case study. Case studies are not timed separately. You can use as much exam time as you would like to complete each case. However, there may be additional case studies and sections on this exam. You must manage your time to ensure that you are able to complete all questions included on this exam in the time provided.

    To answer the questions included in a case study, you will need to reference information that is provided in the case study. Case studies might contain exhibits and other resources that provide more information about the scenario that is described in the case study. Each question is independent of the other questions in this case study.

    At the end of this case study, a review screen will appear. This screen allows you to review your answers and to make changes before you move to the next section of the exam. After you begin a new section, you cannot return to this section.

    To start the case study
    To display the first question in this case study, click the Next button. Use the buttons in the left pane to explore the content of the case study before you answer the questions. Clicking these buttons displays information such as business requirements, existing environment, and problem statements. If the case study has an All Information tab, note that the information displayed is identical to the information displayed on the subsequent tabs. When you are ready to answer a question, click the Question button to return to the question.

    Overview

    Contoso, Ltd. is a pharmaceutical company that has 3,000 users in offices across North America.

    Existing Environment

    Active Directory

    The network contains an on-premises Active Directory domain. All user accounts are in departmental organizational units (OUs).

    Microsoft Office 365

    All users are assigned a Microsoft Office 365 E5 license and are enabled for the following services:

    – Microsoft Yammer
    – Microsoft Exchange Online
    – Microsoft SharePoint Online
    – Microsoft OneDrive for Business
    – Azure Active Directory (Azure AD)
    – Azure AD dynamic group membership

    Microsoft Skype for Business

    Contoso has an on-premises deployment of Microsoft Skype for Business Server 2015. All the latest cumulative updates are installed on all the servers. The following services are used in Skype for Business Server 2015:

    – Meetings
    – PSTN calling
    – Instant messaging (IM)
    – Federation to external companies

    Departments

    Contoso has the following departments:

    – IT
    – Sales
    – Human resources (HR)
    – Research and development (R&D)

    All groups are created by using dynamic group membership that use the department attribute.

    Requirements

    Business Goals

    Contoso identifies the following business goals:

    – Migrate the maximum number of users to Microsoft Teams.
    – Minimize administrative effort.

    Device Requirements

    Contoso identifies the following device requirements:

    – Replace Skype for Business IP phones with Microsoft Teams phones.
    – All Microsoft Teams phones must be set to lock automatically after 60 seconds.

    Meeting and Live Event Requirements

    Contoso identifies the following meeting and live event requirements:

    – Requirement1: Guest users must be able to join live events.
    – Requirement2: Guest users must always wait in a meeting lobby.
    – Requirement3: Contoso users must always bypass the meeting lobby when they join meetings by using the Microsoft Teams client.
    – Requirement4: After the upgrade to Microsoft Teams, all meetings must be scheduled by using Microsoft Teams.

    Calling Requirements

    Contoso identifies the following calling requirements:

    – Migrate all existing auto attendants and response groups to Office 365.
    – Minimize the on-premises PSTN infrastructure.

    Technical Requirements

    Guest users must be prevented from making private calls.

    Security Requirements

    Contoso has the following security requirements for the Microsoft Teams deployment:

    – The number of ports allowed on the company’s firewall must be limited.
    – Team names must be prevented from containing the name of any products produced by Contoso.
    – Users in the R&D group must be prevented from sending chat messages to users in other departments.
    – To meet the company’s compliance policy, users in the sales department must continue to use on-premises Skype for Business for IM and calling only.

    Pilot Project

    Contoso begins a pilot project for the upgrade to Microsoft Teams.

    You identify the following issues during the pilot project:

    – Microsoft Teams users report that they often receive continuous notifications from the Microsoft Teams client for 20 minutes.
    – Two pilot users in the HR department report that they are not members of the HR team.

    1. You need to configure the environment to meet the technical requirements for guest users.

       What should you modify from the Microsoft Teams admin center?

       • the global app permission policy
       • the Org-wide settings
       • the global meeting policy
       • the global messaging policy
       Explanation: 
       Microsoft Teams admin center > Org-wide settings > Guest access > Make private calls = off.

    2. HOTSPOT

       During the pilot project, you review the global policies in the Microsoft Teams admin center.

       Contoso has a global meeting policy configured as shown in the following exhibit.

       

       Contoso has a global live events policy configured as shown in the following exhibit.

       

       For each of the following statements, select Yes if the statement is true. Otherwise, select No.

       NOTE: Each correct selection is worth one point.

       

       

    3. DRAG DROP

       You need to recommend a voice topology for the departments. The topology must meet the calling requirements and the security requirements.

       What should you recommend for each department? To answer, select the appropriate options in the answer area.

       NOTE: Each correct selection is worth one point.

       

       

12. Case study

    This is a case study. Case studies are not timed separately. You can use as much exam time as you would like to complete each case. However, there may be additional case studies and sections on this exam. You must manage your time to ensure that you are able to complete all questions included on this exam in the time provided.

    To answer the questions included in a case study, you will need to reference information that is provided in the case study. Case studies might contain exhibits and other resources that provide more information about the scenario that is described in the case study. Each question is independent of the other questions in this case study.

    At the end of this case study, a review screen will appear. This screen allows you to review your answers and to make changes before you move to the next section of the exam. After you begin a new section, you cannot return to this section.

    To start the case study
    To display the first question in this case study, click the Next button. Use the buttons in the left pane to explore the content of the case study before you answer the questions. Clicking these buttons displays information such as business requirements, existing environment, and problem statements. If the case study has an All Information tab, note that the information displayed is identical to the information displayed on the subsequent tabs. When you are ready to answer a question, click the Question button to return to the question.

    Overview

    General Overview

    Litware, Inc. is an international manufacturing company that has 4,000 users. The company has the following five departments:

    – IT
    – HR
    – R&D
    – Sales
    – Compliance

    Physical Locations

    Litware has two main offices. The offices are located in New York and London.

    All offices connect to each other by using a WAN link. Each office connects directly to the Internet.

    Existing Environment

    All user accounts have an Azure Active Directory Premium Plan P1 license.

    Litware has a Microsoft 365 subscription that has Office 365 Enterprise E3 licenses for all users. All the E3 products and services are enabled for each user.

    Litware uses Microsoft Skype for Business Online.

    Requirements

    Planned Upgrade

    Litware identifies the following requirements for a planned upgrade from Skype for Business Online to Microsoft Teams:

    – Provide high quality audio, video, and online meeting experience for Microsoft Teams end users.
    – Implement a data retention solution in Microsoft Teams.
    – Minimize costs and administrative effort.
    – Use the principle of least privilege.

    For the sales department, Litware plans to create a team that dynamically updates its membership when users leave and join the department.

    Department Upgrade Requirements

    Litware plans to implement upgrade requirements for the departments as shown in the following table.

    

    Microsoft Teams Requirements

    All teams must meet the following requirements:

    – Only users in a partner company that uses a domain named fabrikam.com must be able to collaborate in teams by using guest accounts.
    – Only users in the compliance department of Litware must be able to create teams.

    Planned Network Tasks

    Litware identifies the following network validation tasks:

    – An administrator named Admin5 must be able to review the required bandwidth to support audio conferencing, video conferencing, and screen sharing in Microsoft Teams.
    – An administrator named Admin6 must be able to review network issues that cause poor call quality reported by users.

    Data Retention Requirements

    Litware identifies the following data retention requirements:

    – Requirement1: All messages in team collaborations must be deleted after seven years.
    – Requirement2: All files used in team collaborations must be retained for five years.
    – Requirement3: All files used in personal chats must be retained for five years.

    Device Requirements

    You provide Microsoft Teams-certified IP phones to users in the IT and R&D departments. Each device must meet the following requirements:

    – The time zone on the phones used by the R&D department must be set to UTC-8.
    – The time zone on the phones used by the IT department must be set to UTC-5.
    – All the phones must lock automatically after 60 seconds of inactivity.

    Voice Pilot Requirements

    Litware wants to pilot Phone System as a calling solution for 20 IT department users. The pilot project will receive phone numbers from Microsoft.

    Collaboration and Meeting Requirements

    Litware identifies the following collaboration and meeting requirements:

    – Cloud recording must be disabled for all Microsoft Teams meetings organized by users in the HR departments only.
    – Meeting email invitations must be customized to include the Logo URL, Legal URL, and Help URL of Litware.

    1. You need to configure Microsoft Teams to meet the collaboration and meeting requirements.

       Which two actions should you perform from the Microsoft Teams admin center? Each correct answer presents part of the solution.

       NOTE: Each correct selection is worth one point.

       • Modify the Meeting settings.
       • Create a team’s policy.
       • Create a meeting policy.
       • Create a live events policy.
       • Modify the Teams settings.

13. Users report poor quality during Microsoft Teams audio conferences.

    You run a network trace during an audio conference from a user’s device as shown in the following exhibit.

    

    What causes the poor quality of the audio conferences?

    • The source port range for audio is too narrow.
    • The source port for audio is above 50,000.
    • The UDP traffic is being limited.
    • The TLS traffic is being limited.

14. Your company has a Microsoft 365 subscription.

    All users have a computer that runs Windows 10 and has Microsoft Teams installed.

    A user reports the following issues:

    – Users lose their connection during screen sharing.
    – The user selection process takes too long to complete.
    – The Microsoft Teams client crashes and restarts automatically.

    You need to view the Microsoft Teams debug logs to troubleshoot the issues.

    What should you do?

    • From the Microsoft Teams client, select F1. Open the ETL files in the %Appdata%\Microsoft\Teams\folder.
    • From the Microsoft Teams client, select Ctrl+Alt+Shift+1. Open the log files in the %Userprofile%\Downloads\ folder.
    • From Event Viewer, open the Application log and filter the log for a keyword of MSTeams.
    • Right-click the Microsoft Teams icon in the application tray, and then select Get logs. Open Logs.txt in the %Appdata%\Microsoft\Teams\ folder.

15. HOTSPOT

    You open the Microsoft Call Quality Dashboard as shown in the following exhibit.

    

    Use the drop-down menus to select the answer choice that completes each statement based on the information presented in the graphic.

    NOTE: Each correct selection is worth one point.

    

    

16. Your company has a Microsoft 365 subscription.

    The company deploys Microsoft Teams for 5,000 users.

    You need to generate a report that contains the following information:

    – The number of active Microsoft Teams users during the last seven days.
    – The number of active team channels during the last seven days.

    Which usage reports should you run?

    • Teams device usage
    • Teams live event usage
    • Teams user activity
    • Teams usage

17. HOTSPOT

    Your company has a Microsoft Office 365 subscription.

    A user reports that a conference call on October 2 had poor audio quality.

    You view the call history as shown in the Call History exhibit. (Click the Call History tab.)

    

    You view the call analytics as shown in the Call Analytics exhibit. (Click the Call Analytics tab.)

    

    For each of the following statements, select Yes if the statement is true. Otherwise, select No.

    NOTE: Each correct selection is worth one point.

    

    

18. Note: This question is part of a series of questions that present the same scenario. Each question in the series contains a unique solution that might meet the stated goals. Some question sets might have more than one correct solution, while others might not have a correct solution.

    After you answer a question in this section, you will NOT be able to return to it. As a result, these questions will not appear in the review screen.

    Your company has 10 offices in North America and Europe.

    The company has 5,000 users.

    You plan to deploy Microsoft Teams for all the users.

    You run a pilot project for the planned deployment.

    You need to identify the network packet loss from the pilot computers to Microsoft Teams during calls.

    Solution: From the Microsoft Teams admin center, you review the Microsoft Call Quality Dashboard.

    Does this meet the goal?

    • Yes
    • No

19. Note: This question is part of a series of questions that present the same scenario. Each question in the series contains a unique solution that might meet the stated goals. Some question sets might have more than one correct solution, while others might not have a correct solution.

    After you answer a question in this section, you will NOT be able to return to it. As a result, these questions will not appear in the review screen.

    Your company has 10 offices in North America and Europe.

    The company has 5,000 users.

    You plan to deploy Microsoft Teams for all the users.

    You run a pilot project for the planned deployment.

    You need to identify the network packet loss from the pilot computers to Microsoft Teams during calls.

    Solution: You run the Network Testing Companion.

    Does this meet the goal?

    • Yes
    • No

20. Note: This question is part of a series of questions that present the same scenario. Each question in the series contains a unique solution that might meet the stated goals. Some question sets might have more than one correct solution, while others might not have a correct solution.

    After you answer a question in this section, you will NOT be able to return to it. As a result, these questions will not appear in the review screen.

    Your company has 10 offices in North America and Europe.

    The company has 5,000 users.

    You plan to deploy Microsoft Teams for all the users.

    You run a pilot project for the planned deployment.

    You need to identify the network packet loss from the pilot computers to Microsoft Teams during calls.

    Solution: From the Microsoft Teams admin center, you select Analytics & reports.

    Does this meet the goal?

    • Yes
    • No