Which question would be an example of an open-ended question that a technician might ask when troubleshooting a security issue?
- Is your security software up to date?
- Have you scanned your computer recently for viruses?
- Did you open any attachments from a suspicious email message?
- What symptoms are you experiencing?
| Explanation & Hint:
Close-ended questions generally have a fixed or limited set of possible responses, such as “yes” or “no”. Open-ended questions imply no limited or fixed set of replies but rather generally prompt the responder to provide more meaningful feedback. |