After a problem is identified, what is the next step for the troubleshooter?

After a problem is identified, what is the next step for the troubleshooter?

• Implement a solution.
• Establish a theory of probable causes.
• Document the findings.
• Verify the solution.
• Determine the exact cause.
  

  Answers Explanation & Hints: The steps of the troubleshooting process. Step 1. Identify the problem. Step 2. Establish a theory of probable cause. Step 3. Test the theory to determine the cause. Step 4. Establish a plan of action to resolve the problem and implement the solution. Step 5. Verify full system functionality and, if applicable, implement preventive measures. Step 6. Document findings, actions, and outcomes.