An employee mentions that opening a large document file is taking longer than usual. The desktop support technician suspects that there might be a fault in the hard disk. What should the technician do next?

An employee mentions that opening a large document file is taking longer than usual. The desktop support technician suspects that there might be a fault in the hard disk. What should the technician do next?

• Perform the disk cleanup procedure.
• Replace the hard disk with a new one to pinpoint the exact problem.
• Back up the user data from the workstation.
• Contact a data recovery company for service.
  

  Answers Explanation & Hints: Always perform a backup before beginning any troubleshooting.