Why would a technical support representative need to use the bootrec command?

A technical support representative would need to use the bootrec command to help to repair the MBR (Master Boot Record) that is suspected of having issues.

Explanation:

• The bootrec command (Bootrec.exe) is a tool used in Windows recovery environments to repair and rebuild the Boot Configuration Data (BCD) and Master Boot Record. This tool is essential when dealing with boot issues such as when the system fails to start due to MBR corruption. It offers various options like fixmbr, fixboot, and rebuildbcd to address different boot problems.

Incorrect Options:

• Scanning and verifying the integrity of all protected system files and replacing incorrect versions with correct Microsoft versions is done using the System File Checker tool (sfc /scannow), not bootrec.
• To shutdown several remote computers one at a time, commands like shutdown or remote management tools are used, not the bootrec command.
• Repairing, preparing, and fixing Windows images and the recovery image within an installation of the operating system is typically done using tools like DISM (Deployment Image Servicing and Management), not the bootrec command.