An on-site IT technician is attempting to resolve an issue with application performance on a customer laptop. The technician backs up the customer data and then replaces the memory in the laptop with known good memory. It does not resolve the performance issue. What are the next two actions the technician should take? (Choose two.)

An on-site IT technician is attempting to resolve an issue with application performance on a customer laptop. The technician backs up the customer data and then replaces the memory in the laptop with known good memory. It does not resolve the performance issue. What are the next two actions the technician should take? (Choose two.)

• Escalate the issue to the next level support technician.
• Reinstall the original memory sticks.
• Call the laptop manufacturer technical support line.
• Document that the possible solution did not work.
• Continue to test the next likely probable cause.