An on-site IT technician needs to work on systems installed in a small health clinic located in New York state. When the technician arrives, the office manager asks if the technician is aware of HIPAA regulations. Which two situations are breaches of PHI and could possibly lead to severe penalties under HIPAA? (Choose two.)

An on-site IT technician needs to work on systems installed in a small health clinic located in New York state. When the technician arrives, the office manager asks if the technician is aware of HIPAA regulations. Which two situations are breaches of PHI and could possibly lead to severe penalties under HIPAA? (Choose two.)

• watching the office manager demonstrate an issue using a copy of the clinic database that contains test data
• calling the software support help desk and describing an issue occurring when patient records are printed
• sending the software support technician a text of the error messages that pop up when viewing patient records
• making a backup of the clinic patient data in order to recreate the issues on a server in the IT support office
• sending screenshots of multiple patient health records that contain error messages to a second level technician