Every time a user manually runs an antivirus scan, the workstation becomes unresponsive, and the user has to reboot. A technician is dispatched and sees an antivirus pop-up in the system tray, indicating the computer is severely damaged, and a “click here” button to resolve it. There is a timer in the pop-up, counting down the time until the computer is no longer usable.
Which of the following should the technician do NEXT?
- Research the pop-up to see if it is a legitimate malware solution.
- Click on the pop-up window to resolve the issue before the time runs out.
- Send an email to all staff members warning them of malware on their system.
- Disconnect the Ethernet cable from the workstation and disable WiFi.