220-1001 : CompTIA A+ Certification Exam: Core 1 : Part 02

220-1001 : CompTIA A+ Certification Exam: Core 1 : Part 02

1. Ann, a user, needs to attend several day-long conferences and wants to ensure her mobile device will have enough power for these events. She is concerned about wall outlet availability at the conferences and needs to continuously use her device for important updates.

   Which of the following should a technician recommend to BEST accommodate Ann’s needs?

   • Wireless charging pad
   • Built-in battery case
   • Extra charging cords
   • Airplane mode

2. Which of the following charging and data ports has a non-directional connector?

   • Micro-USB
   • Mini-USB
   • USB-A
   • USB-C

3. A user brings in a smartphone for repair. The device is unable to send/receive calls or connect to WiFi. All applications on the device are working unless they require connectivity.

   Which of the following is MOST likely causing the problem?

   • Airplane mode
   • Tethering
   • Disabled hotspot
   • VPN

4. Which of the following Ethernet cables would BEST support an application that requires a 600Mbps throughput at the lowest price point?

   • Cat 3
   • Cat 5
   • Cat 5e
   • Cat 6

5. A client has three locations within city limits that need to be networked. Vendor network requirements for all three locations are a minimum of 1GB.

   Which of the following are the types of networks that will MOST likely be used for internal office and office-to-office networking? (Choose two.)

   • MAN
   • LAN
   • WAN
   • PAN
   • SAN
   • WLAN

6. Which of the following terminates a coaxial cable?

   • DB9
   • RJ45
   • RG-59
   • RS-232

7. A customer asks a technician to help set up a specialized computing system for video editing.

   Which of the following should the technician install on the workstation to BEST meet the customer’s specifications? (Choose two.)

   • SSD
   • Dual monitors
   • Gigabit NIC
   • Hypervisor
   • Docking station
   • NAS

8. An end user wants to have a second monitor installed on a laptop. Which of the following would allow a technician to configure the laptop to show both screens once the cable is connected?

   • Plug an external monitor into the USB port.
   • Use the Fn and function key combination
   • Adjust the monitor display settings.
   • Enable DisplayPort.

9. A customer’s laptop display has suddenly become very dim. The image of the display can only be seen with a bright, external light, as adjusting the brightness/contrast controls does not cause much change.

   Which of the following components MOST likely needs to be replaced?

   • LCD panel
   • Inverter
   • Video card
   • Digitizer

10. A technician is troubleshooting a laptop/projector combination that is displaying artifacts on the screen. When a different laptop is connected to the projector, the image appears to be correct but is very dim.

    Which of the following steps should the technician take to address these issues? (Choose two.)

    • Update the video drivers on the laptop.
    • Increase the projector contrast.
    • Replace the original laptop.
    • Change the aspect ratio on the projector.
    • Replace the bulb in the projector.
    • Modify the laptop’s display resolution.

11. Multiple users report that the network printer, which is connected through the print server, is not printing.

    Which of the following should a technician do FIRST to remedy this situation?

    • Replace the USB cable.
    • Reinstall the drivers on users’ PCs.
    • Have users restart their PCs.
    • Clear the print queue.

12. A user reports that a laptop is not connecting to the corporate wireless network. A technician confirms with a smartphone that the corporate wireless network is available and can be accessed. The technician observes that the Ethernet connection to the corporate network is working. The technician disconnects the Ethernet cable.

    Which of the following should the technician do NEXT to troubleshoot this problem?

    • Confirm that the laptop wireless card is turned on.
    • Confirm that the laptop is in range for the access point.
    • Confirm that the correct wireless network is selected.
    • Confirm the user’s network login ID and password.

13. Several company users are frequently forgetting passwords for their mobile devices and applications.

    Which of the following should the systems administrator do to reduce the number of help desk tickets submitted?

    • Implement single sign-on.
    • Enable multifactor authentication.
    • Configure biometric authentication.
    • Remove complex password requirements.

14. Which of the following cloud computing concepts allows scalable services to be provided to the client?

    • On-demand
    • Metered
    • Rapid elasticity
    • Resource pooling

15. During an inspection, it was found that data racks were not properly grounded. To pass the inspection and address a growing concern to protect data cabling and equipment, a technician must make sure all racks are properly grounded.

    Which of the following tools should the technician use to verify this has been completed?

    • Multimeter
    • Cable tester
    • Tone generator
    • Voltmeter

16. A technician was called to check an unexpected clicking noise on a desktop that has become more frequent every time a video editing application is loaded. The system fans have been replaced, but the clicking noise remains. Diagnostics have been run on the video card.

    Which of the following should the technician do FIRST?

    • Replace the hard drive.
    • Replace the video card.
    • Do a System Restore.
    • Perform a full data backup.
    • Scan the system for viruses.

17. Joe, a user, has purchased a new mobile device that uses a different OS than his previous one. Joe wants to copy his contacts and appointments from his corporate account without entering them manually.

    Which of the following would be the BEST way for a technician to assist Joe?

    • Log into the same email provider on the new device, and restore the contacts and dates.
    • Create a Bluetooth connection between Joe’s devices, and copy his contacts and calendar.
    • Back up the old mobile device to a PC, and import the contacts and schedule from the PC.
    • Use NFC to transfer all compatible data from one device to the other.

18. A user reports that printing on heavy cardstock paper results in the image smearing if touched. When printing on plain paper, the problem does not occur.

    Which of the following would be the NEXT troubleshooting step to perform?

    • Increase the fuser temperature.
    • Change the paper feed rate.
    • Clean the transfer roller.
    • Replace the toner cartridge.

19. A user’s laptop is shutting down unexpectedly. The technician discovers the shutdowns only happen when the laptop is moved from one room to another. The technician reseated the hard drive, memory, battery, and LCD cable, but the laptop continues to shut down.

    Which of the following is the MOST probable cause of the issue?

    • Residual energy on the motherboard
    • System overheating
    • Distended capacitors
    • Loose battery connection
    • CMOS battery failure

20. An end user has signed up to use a web-based calendar application.

    Which of the following solutions has the user purchased?

    • DaaS
    • SaaS
    • PaaS
    • IaaS