PgMP : Program Management Professional : Part 05

PgMP : Program Management Professional : Part 05

1. Two project managers in your program, Marcy and Mary, are not agreeing with the scheduling of project resources and they have asked for your help to determine the resolution. They are refusing to speak with each other and each is telling you that the other person is scheduling project resources for the project that are already scheduled to complete the work. In the communication model, what component represents the disagreement of these two project managers and their refusal to speak with each other about a resolution?

   • Conflict
   • Noise
   • Barrier
   • Ad hoc

2. Which of the following is responsible to sign off on the closure documents of a project?

   • Project team members
   • Project Manager
   • End user
   • Sponsor

3. You are the program manager of the NHQ Program for your organization. Your program has 14 constituent projects that are all creating benefits and deliverables for your program. You have recently terminated the GHW Project in your program because you’ve made trade-offs with other program projects and the deliverables of the GHW Project are no longer affordable. What project management activity should happen in the GHW Project?

   • Quality audit
   • Scope verification
   • Scope control
   • Financial audit

4. Which of the following documents sets the project objectives?

   • Project charter
   • Project schedule
   • Project scope statement
   • Project organization chart

5. Who prepares the statement of work (SOW) for external projects?

   • Customer
   • Project management team
   • Project Manager
   • Chief Financial Officer (CFO)

6. You are the program manager for your organization. Your current program, which has just been initiated, needs to launch several projects in order to create all of the benefits of the program. What document do you need to create in order to initiate the projects within your program?

   • Project charter
   • Program charter
   • Program scope statement
   • Project preliminary scope statement

7. You are the program manager for your organization. You’re currently creating an accountability matrix starting with yourself, the program manager and the program sponsor. What program management process identifies the program sponsor?

   • Pre-program setup phase
   • Authorization of program processes and projects
   • Initiate program process
   • Initiation of the program management team

8. You are the program manager for your organization. Management has asked you to create a method to track the program stakeholders’ concerns, threats, and demands for communication. They would like you to map out each stakeholder or stakeholder group and identify trends within the chart to help your program communicate better. What type of a chart should you create for management?

   • RACI chart
   • Stakeholder analysis chart
   • Roles and responsibilities chart
   • Communication matrix

9. You are the program manager for your organization. Your program is about to being initiated and management is asking you for a document that will define all of the required resources, skills, and competencies you’ll need in your program. What document defines the skills and competencies for a program?

   • Staffing management plan
   • Staffing pool description
   • Program resources requirements plan
   • Human resources management plan

10. You are the project manager for your organization. Your project team has finished the second phase of a seven-phase project. At the end of each phase, management must review the work your project team has completed and determine if the project should be allowed to continue. What name describes this type of end-of-phase review management is completing on your project?

    • Quality control
    • Kill point
    • Phase review
    • Audit

11. Your program creates a byproduct that you could sell to a client. The cost of the byproduct would offset the cost of the program by nearly $7,500 per month. This is an example of which positive risk response?

    • Sharing
    • Enhance
    • Exploiting
    • Accepting

12. You are the program manager for your company and management wants you to identify how you’ll make decisions in the program planning processes. What program management document should serve as the baseline for all future program decisions?

    • Program budget
    • Program management plan
    • Program scope statement
    • Program requirements

13. What percentage of communication is nonverbal?

    • 55 percent
    • 50 percent
    • 90 percent
    • 45 percent

14. You are the program manager of the JNH Program. Tom, a project manager in your program, has just completed his project and is ready to officially close his project. You agree that Tom’s project is completed. What role do you play in Tom’s project closure?

    • You must ensure that the project sponsor closes the project.
    • You must ensure that that the projects within the program have been closed at the project level.
    • You must close the project before operations closes the project.
    • You must ensure that the program management team closes the project for the project manager.

15. Which one of the following is NOT a component of the risk monitoring and controlling process?

    • Executing risk response plans
    • Completing quantitative risk analysis
    • Tracking identified risks
    • Determining if new risks have developed

16. You are the program manager for your organization. Your program has recently completed its program scope and you’ve transferred the benefits to the operations of your organization. Before your program is considered closed you must complete some forms and procedures as required by your organization. The requirements to complete the forms and paperwork are also known as what?

    • Program administrative closure
    • Enterprise environmental factors
    • Closing processes
    • Organizational process assets

17. A knowledge area defines a subset of program management and its processes within that domain. For example, the knowledge area of quality management includes the processes related directly to quality management only. Which knowledge area ensures that all knowledge areas interact correctly with one another?

    • Program benefits management
    • Program management planning
    • Integration management
    • Communications management

18. You are the program manager of HYH Program for your organization. Your program is to create a new sports arena for your city within 12 months. Your program has seven projects and you’ve worked with all of the project managers before. Even though you’ve worked with the project managers before you still need to define the authority of the project managers and their projects. What document names the project manager for the project?

    • Project charter for each project
    • Program human resource management plan
    • Project scope statement
    • Program management charter

19. You are the program manager for your company and evaluating the sellers to determine the seller to buy from. In your analysis you’ve created a histogram to display the pros and cons for each seller. You’ve created five categories of interest and assigned values to each category for each vendor. Your five categories are:
    – Cost
    – Schedule
    – Experience
    – Certification
    – Warranty

    Each category has a different point value and the vendor that receives the maximum points in total will win the contract. What type of seller evaluation are you performing?

    • Monte Carlo simulation
    • Expert judgment
    • Weighted scoring model
    • Benchmarking

20. Kelly’s program is slipping on its schedule. Management is worried that the program will be late and this will cost the organization several thousand dollars in fines and penalties. They’ve asked Kelly to use a schedule duration compression technique that will help the program finish on time. The technique that Kelly can use, however, should not add costs to the program. What duration compression technique should Kelly use in this instance?

    • Crash the program
    • Add lead time to the program
    • Trim the program scope
    • Fast track the program